With an expanding client base and regional and international recognition, Serbia’s fastest-growing insurance company has many reasons to celebrate
In only five years of operation, UNIQA Insurance Serbia has managed to become one of the five leading companies in the insurance industry, achieving the highest growth margin among all of the insurance companies in Serbia. Half a decade of constant progress and high-growth, first-class quality in operations, a commitment to servicing clients and efficiency in quick claims payment, has resulted in UNIQA being declared the Best Insurance Company in Serbia, 2012 by World Finance – a sentiment confirmed by more than 1.2 million satisfied clients.
UNIQA Insurance Serbia belongs to one of the leading groups, the Austrian UNIQA Group, which operates in 20 markets of Central and Eastern Europe, serving 18 million clients. During its five years in operation more than €50m have been invested into the company and today it operates from 29 branch offices with 700 highly-qualified, customer-oriented employees.
Employees have contributed a great deal to the success of the company with their constant effort and professionalism; their creative energy and expert knowledge are the main drivers for innovations within the company. A commitment to clearly defined values are the virtue of UNIQA Insurance and special attention is paid to its employees through continuous education, motivation and the promotion of organisational culture. Experts from the company are guest lecturers at numerous faculties both at home and abroad, something we are particularly proud of.
The basic prerequisites of the business operations are: the wellbeing of clients; an innovative approach; the introduction of new communication channels, products and services which are adjusted to clients’ needs; accuracy and speed; consulting, and partnership. Following the needs of its current and future clients, UNIQA is constantly investing in the improvement of products and services. Besides numerous services and solutions that distinguish it from the competition, this is the only insurance company that has a separately developed department for cooperation with banks and has recently expanded its portfolio by adding 20 new insurance programmes.
We always pay special attention to improving customer relationships. A personal relationship, the presentation of new products, the acceptance of clients’ suggestions and opinions, respect, speed, expeditiousness, a focus on safety, as well as the simplicity in issuing policies, are what clients recognise in a good insurance company and are the reasons why they choose UNIQA as their provider.
UNIQA is a strong brand recognised by clients as a leader in innovation. Numerous exclusive and unique services are available to our clients, such as MeteoUNIQA, a free-of-charge SMS warning system for severe weather, the UNIQA web shop, through which travel insurance policies may be bought abroad, as well as household insurance policies. Sales agents have the ability to offer a personalised service centre by carrying a mobile office packed into a small suitcase. UNIQA also offers free-of-charge delivery on policies to relevant addresses, road assistance to all HULL insurance clients, and the Med and UNIQA contact centre is available to clients 24-hours a day.
A plan for the future
In addition to being a leader in innovation, UNIQA is also a leader in the field of social responsibility. Being aware that the success of our company is reflected by its social enterprise, during the last five years UNIQA has supported numerous humanitarian projects and actions, cooperated with UNICEF on their ‘School without violence’ projects, helped numerous health institutions, and has done many other things in support of the local community.
Our successful business strategy and the extraordinary treatment of clients have been recognised at a regional level and contributed to the company receiving the prize Regional Business Partner 2011, which is awarded to companies that have achieved remarkable business results, guided by high professional standards and firm ethical principles.
UNIQA’s plan for the future is to continue the trend of the last few years and to grow more than the average insurance market growth in Serbia. Our planned growth shall be based on the portfolio growth and the focus shall be on all of our business lines with a special emphasis on life insurance and MedUNIQA voluntary health insurance, which is something completely new in Serbia.