Banking 2021

The Definitive Industry Guide

Most Innovative Banks

With COVID-19 limiting banks’ ability to offer their services in person, innovative digital products are more important than ever


Guaranty Trust Bank

What is innovation worth without trust? This is a question that Guaranty Trust Bank carefully considers before implementing any new initiative. If a new product or service would do anything to harm the relationship it has built with its customers, it's shelved. As such, when it does do something new, it does it right.


Hong Leong Bank

Malaysian financial institution Hong Leong Bank has a significant history in supporting businesses to thrive while they do the tricky work of innovating. In the last year it has worked to support entrepreneurs develop ways for people to succeed in the new normal through its successful startup mentorship program, HLB Launchpad.


QNB Finansbank

Not just concerned with modernising its own systems, QNB Finansbank looks for ways to support its clients through innovative programs as well. From operating its own fintech accelerator, to developing more responsive products, the future for the bank, its clients, and Turkey’s rapidly developing start-up and fintech culture, looks remarkably bright.

latin america

Banco Popular Dominicano

The Dominican Republic has posted dramatic economic growth over the last decade, and Banco Popular Dominicano has been there every step of the way. This local champion has developed a sophisticated digital banking platform that powers apps, digital ATMs and even a fully-featured digital branch. Even greater achievements are on the horizon.

middle east


Mashreq might be the oldest privately owned bank in the United Arab Emirates, but its service is anything but dated. Providing an innovative mix of conventional and Islamic personal banking services, its variable branch structure allows different kinds of customers access to the services they use most often quickly and efficiently.

Most Innovative Savings Bank



For many years Eurobank has worked on developing a culture of saving amongst its customers. From school visits, raising awareness among vulnerable social groups and designing products that encourage people to save, the bank has found notable success. It has reached more than one million children throughout the country, helping create a future with the resources to drive change.

Best Cash Management Services


Bank of China

With over 70 years’ history in Macau, Bank of China’s Macau Branch is truly a steadfast figure in the local banking sector. Its location and history have created a wealth of experience coupled with the sophisticated tools needed to help customers manage their money. Given the promising prospects in the region, more success can surely be expected on the horizon for this banking institution.

Most Sustainable Bank


Access Bank

With a substantial drive to preserve the future for all generations, Access Bank has made a substantial commitment to sustainable banking principles throughout its business. It is the first commercial bank in Africa to achieve the highest certification of the European Organisation for Sustainable Development’s Sustainability Standards and Certification Initiative, putting it at the forefront of the region.


Krungthai Bank

Krungthai Bank truly understands that sustainability is not one single thing, and as such the bank is focusing on a wide array of initiatives across the environmental, social and operational aspects of its entire business. Beyond that, the bank also boasts a modern and sophisticated array of financial products that meet the needs of its client base.