Twitter: the ultimate weapon for CEOs worldwide

Like it or not, the duties of a CEO aren’t limited to what goes on in the boardroom. Taking that top job means entering into a committed relationship with a company’s bottom line, and it means always putting the welfare of that business above all else. A CEO drives the heart and soul of a company; thus, they become representative of that entity as a brand name. As long-established firms begin to crumble under the weight of dime-a-dozen start-ups, it’s become more important than ever for CEOs to take the helm and navigate towards unknown waters in order to assert their companies as strong, consolidated brands with unique selling points. That work undeniably requires a platform – and while many greying CEOs still harbour a phobia of all things social media, there’s no longer anywhere else to turn.

Social media isn’t just a passing fad. A quarter of the earth’s population claims membership to at least one social media site – and by next year, those numbers are forecasted to swell to over two billion. Global leader Facebook already commands an inbuilt audience of 1.28 billion. Meanwhile, niche sites like professional network LinkedIn are catching on like wildfire, growing at a rate of some 100 million followers per year. Those are figures that companies simply cannot afford to ignore. Customers, investors and the media all live, work and shop online. The sites they frequent harbour new and much-needed opportunities for growth. With companies already living or dying based upon their abilities to maintain strong online profiles, the time has never been better for company leaders to jump into the deep end and widen the scope of their public profile – and the quickest place to consolidate those strengths is via Twitter.

500m

Tweets sent every day

Be a good listener
At half a billion active users, Twitter is by no means the globe’s largest social media outlet; however, its audience is without doubt the web’s most active. Every day, 255 million people trawl through the site’s 140-character micro-blogs on the hunt for fresh news, entertainment and general insight. Around 500 million tweets are sent out on a daily basis, and the better the content, the more clout users gain. As a result, the site is naturally populated by scores of highly motivated PR units that help companies spew out official lines on new products and services. Yet while that facility is invaluable, it doesn’t capture the authoritative punch of words from a company’s leading man or woman. If CEOs wish to enhance their company as a brand, they can’t simply leave it to the drones in marketing; they need to be delivering insightful output on Twitter, too. At present, less than a third of top CEOs have profiles on the site; however, one survey by BRANDFog estimates that over 80 percent of corporate employees believe Twitter is now one of the most important communications channels in existence.

The day billionaire investor Warren Buffett joined Twitter, he gained over 1,000 followers per hour. Today, he has 843,000 – and while Buffett is now able to transmit his sporadic, innermost thoughts to that extraordinarily high volume of users at will, he’s also been given a direct line for feedback from hundreds of thousands clients, employees and members of the general public. That’s invaluable to a vast majority of customers who would have never been able to access the CEOs’ impenetrable waiting room. But it should be equally valued by bosses. Jacqueline Gold, the CEO of lingerie retailer Ann Summers, has learned that lesson only too well. Like nearly a quarter of all CEOs, Gold was initially concerned about joining the social media network because of the inherent risk of saying the wrong thing and causing some sort of backlash. But she flourished on the site. “I just think you can not underestimate the engagement value of Twitter – and also not to forget Twitter is the new garden fence so it is better to be in control of that and have your say,” she has said.

Social CEOs

16.4m followers

Bill Gates, Microsoft, @BillGates

4.22m followers

Richard Branson, Virgin, @richardbranson

2.63m followers

Donald Trump, Trump Organisation, @realDonaldTrump

2.59m followers

Jack Dorsey, Square, @jack

1.55m followers

Arianna Huffington, The Huffington Post, @ariannahuff

1.43m followers

Jack Welch, Jack Welch Management Institute, @jack_welch

1.2m followers

Dick Costolo, Twitter, @dickc

1.24m followers

Anand Mahindra, Mahindra Group, @anandmahindra

1.1m followers

Kai-Fu Lee, Innovation Works, @kaifulee

608k followers

Marissa Mayer, Yahoo, @marissamayer

Now, Gold has over 43,000 followers, and gains more every day by seeking to engage with users in fresh ways. Examples include her weekly Women on Wednesday (#WOW) campaign, in which fledgling female business owners are invited to tweet any and all business questions at the £500m CEO. In answering those questions and building links, Gold has helped redefine public perceptions of the lingerie outlet as a thoughtful and hugely successful enterprise. Similarly, Virgin CEO Richard Branson has utilised Twitter as a forum for building ties with other aspiring innovators. With the help of his irresistibly cavalier take on business, the self-made billionaire has been able to rack up 4.2 million followers on the site. Yet he doesn’t clog his personal profile with one-way posts pushing Virgin’s latest products; instead, he engages with would-be businessmen from across the globe. Branson talks back. And more importantly, he gives advice.

Mark Bertolini, CEO of insurance giant Aetna, inadvertently chalked up similar victories using the platform. Upon joining Twitter three years ago, Bertolini was stormed with abuse from unhappy customers. Where such complaints would have likely fallen on the deaf ears of a corporate PR department, however, Bertolini actually listened. Last summer, he was the subject of abuse from hundreds of users after a colon-cancer patient vented on the site about hitting the cost ceiling of his health insurance plan with Aetna. Against all odds, the CEO actually reached right back to the patient via Twitter. Bertolini pulled some strings, and Aetna ended up covering the full extent of the man’s bills. 20 years ago, that result would have been inconceivable.

Digital wildfires
With the help of Twitter’s immense user base, the positive business impacts of online engagements are limitless. In fact, there are hardly any drawbacks for CEOs, save one: bosses had better know what they’re talking about. The site is littered with cautionary tales of routine business posts gone awry; therefore, it’s worth noting some general guidelines to follow when posting. First and foremost: keep it relevant. Fashion CEO Kenneth Cole caused public backlash by attempting to shove inappropriate plugs for his clothes label into posts about trending topics. Cole’s first foray into unsubtle branding came in February 2011, when Egypt found itself gripped in the bloody coils of the Arab Spring. As millions of users across the globe looked to Twitter for insight on the conflict, they were instead greeted (and appalled) by Cole’s two cents: “Millions are in uproar in #Cairo. Rumour is they heard our new spring collection is now available online”. After torrents of abuse, Cole’s company issued an apology on his behalf.

There’s also such a thing as being too relevant. Take the online misadventures of Carnival CEO Micky Arison, for example. In 1988, Arison decided to purchase the NBA’s Miami Heat for a cool $32.5m. Today, the team is worth almost half a billion. That’s largely because it boasts some of basketball’s best (and most expensive) talent. So, when its star players LeBron James and Dwayne Wade decided to walk out of offseason training as part of a league-wide players’ strike, Arison reacted poorly. The angry owner decided to vent his union negotiation woes on Twitter. Little did he know that was a strict violation of NBA league policy – and he ended up being fined a whopping $500,000 just for a brief, 140-character view on his stable of ego-driven athletes.

That’s not to say sharing important company information is always a bad thing, though. In July 2012, Netflix CEO Reed Hastings turned heads when he announced on his personal page that the video-distribution company had reached the milestone of users having streamed over one billion hours’ worth of films using the service. By the end of the day, the company’s stock posted a five percent gain. The Securities and Exchange Commission (SEC) was less than impressed. The regulatory body initially warned Hastings he may be liable for violating laws designed to ensure that all company investors have full access to any company information of notable material value. The SEC argued the announcement was unfair, as the general public wouldn’t have been able to see the information without Netflix having submitted an 8-K filing with the SEC. Hastings scoffed, arguing that sharing the information with Netflix’s 200,000 social media followers surely would have alerted more people about the company milestone than a regulatory filing. In a true sign of the viable impacts social media is forcing upon business, Netflix actually won the argument.

Bosses can’t afford to ignore social media anymore. In the UK, a recent PwC survey indicated that 91 percent of CEOs are currently seeking to strengthen their social media engagement strategies. Last year, there was a 55 percent increase in the number of Fortune 500 CEOs who had signed up for the social media site.

Sites like Twitter offer a formidable set of benefits. Would-be users must tread carefully, of course. Each company and its CEO should play to their strengths; for example, those who have never been called ‘funny’ may do well to avoid attempts at humour. Likewise, bosses must know their audience. Unloading a set of sincere personal views may allow the boss of a major corporation to appear more human – but there’s no point in doing so if those views end up outing them as a bigot.

But the benefits of social media engagement outweigh the risks. Sites like Twitter allow instant access to hundreds of millions of potential customers, clients and journalists, but they also offer leaders a chance to enhance public perceptions organically. Sometimes, all it takes to win over a customer is proof that someone is listening.

Marissa Mayer: Queen of Silicon Valley

Marissa Mayer is a rock star. At just 39, the $300m CEO has already conquered a dynamic and growing industry. Mayer earned her stripes at industry behemoth Google. She signed on in 1999 as its first female engineer, and went on to take charge of the look and feel of its most important products. She was a significant presence at the company, and ensured her staff churned out product after product to keep Google ahead of the competition. She also implemented many of the corporate governance methods that established the search engine as a global business leader.

With a CV like that, it’s little wonder struggling rival Yahoo so desperately sought out Mayer’s help in 2012, when it lured her away from Google with one of the largest pay packages in Silicon Valley’s history. Ever since the dotcom bubble burst, former industry leader Yahoo has struggled to negotiate the various identities and roles of an online portal. Yahoo wasn’t quite sure what kind of company it wanted to be, and while its executives spent the better part of a decade trying to decide strategy, the $34bn firm’s best and brightest moved on to greener pastures. Google, Facebook and Apple all surpassed Yahoo by ploughing billions into R&D, acqui-hires and major startup deals. With that in mind, Mayer’s unenviable task has not only been to help Yahoo regain pole position in the tech world, but also to repair its broken corporate culture.

Marissa Mayer CV

Born
May 30, 1975
(Wissau, Wisconsin)

Education
BS in Symbolic Systems
(Stanford University, 1999)
MS in Computer Science
(Stanford University, 1999)
Honorary Doctorate
(Illinois Institute of Technology, 2009)

Experience
1999: Google (Engineer, Designer, Product Manager and VP)
2012: Yahoo (CEO)

A smart bet
The product of an idyllic, small-town American upbringing, it’s fair to say Marissa Mayer never expected to be tasked with rescuing one of the globe’s biggest tech giants. Throughout her youth, Mayer was dismissed as shy and antisocial. Yet the small-town Wisconsin girl wasn’t afraid to showcase her deep affinity for maths and science. After making her way to Stanford, Mayer excelled at philosophy, and decided to devote much of her time to the study of symbolic systems – which has since become a mandatory course for any aspiring Silicon Valley technician. She went on to earn a Masters in Computer Science, with a specialisation in artificial intelligence, interning along the way for UBS’ research lab in Zurich and landing no less than 14 job offers fresh out of grad school. The majority of those offers came from well-established and respected R&D firms. Instead, Mayer decided to bet on a scruffy start-up called Google.

When Larry Page and Sergey Brin convinced Mayer to join Google, the fledgling company had just 19 employees. She was interviewed across a ping-pong table the firm used for conferences, and agreed to sign on to lead its user interface and web server teams. She was Google’s first female engineer. Yet Mayer was confident she was surrounding herself with the best and brightest, and that Google had the ability to really take off – but only if the firm’s tiny team was willing to put in the work.

During her first two years at Google, Mayer regularly worked 100-hour weeks overseeing the site’s aesthetics. She found a niche as the guardian of Google’s characteristically crisp and clean user format. She obsessed over pixels and colour shades, and placed the consumer experience above all else. Her name ended up on the patents for some of Google’s most important products – and by 2005, her work had seen company’s search numbers skyrocket from a few hundred thousand per day to over a billion. Mayer was promoted and handed full control over the look and feel of Google’s heart and soul: its search engine.

Yahoo by numbers

1995

Founded

12,200

Full-time employees

84%

Rise in income, Q1 2014

$4.67bn

Annual revenue (2013)

$3.33bn

Gross annual profit (2013)

$35.7bn

Market capitalisation

Perhaps more significant than Mayer’s product contributions, however, were the corporate policies she implemented to help develop the culture at Google. Mayer turned heads and broke corporate precedent by negating middle managers and working directly with the lowly Googlers who were actually pushing the buttons. She also singlehandedly drafted a mentoring programme that’s since become a gold standard among tech firms: the APM scheme. Each year, Mayer handpicked a number of junior employees for the programme, which would see them take on a number of extracurricular assignments and intensive evening classes. The scheme helped Google cultivate its own in-house talent, and has since assisted over 300 engineers advance into leadership roles across the company. Meanwhile, to ensure her new managers possessed a true understanding of the company’s target audience, Mayer decided to recreate the technological circumstances of Google users throughout the office. Mayer refused to install broadband until the majority of American homes had done so, for example, and carried an iPhone because that was the globe’s most popular. She religiously charted every interaction between users and their Google products, and used that data to aggressively redesign seemingly minute aspects of the site and its thousands of apps. Her fierce attention to detail would go on to drive countless designers into the ground; however, Google’s rising popularity justified every strenuous peculiarity.

After Google went public, Mayer and her colleagues became rich overnight – and the media started taking an extreme interest in the tech firm’s leading lady. She was a different kind of tech boss. She wasn’t ashamed of flashing her cash, and was a bright, young female face in a sea of stereotypically unassuming men. Newsweek named her one of the ‘10 Tech Leaders of the Future’. Business 2.0 put her on its ‘Silicon Valley Dream Team’, and Red Herring called her one of ‘15 Women to Watch’. She clawed her way up every single list at Forbes, and by the end of the decade, Mayer had even nailed the cover of Vogue. Yet as Mayer’s public profile blossomed, she was about to suffer a lateral career move at Google that would go on to set the stage for her departure.

Searching for a hero
As the head of Google Product Search, Mayer was in charge of the company’s flagship product. Yet due to a convoluted set of circumstances (both personal and professional), in 2010 she was moved by then-CEO Eric Schmidt to head the firm’s local and geographical products instead. From the outside looking in, it certainly appeared to be a demotion. She was no longer reporting directly to the CEO’s inner circle, nor was she in charge of Google’s single-largest product. Yet Mayer has retrospectively described the perceived slight as a vital “learning experience”.

In her old post, she had supervised 250 product managers; now, she had over 1,100, and oversaw 20 percent of Google’s total headcount. Her teams were responsible for rolling out immensely popular products like Google Earth, Google Maps and Street View.

She also learned how to handle acquisitions. In 2011, she secured Google’s 10th-largest ever deal when she purchased survey site Zagat for $125m. What’s more, the acquisition inadvertently changed Google’s modus operandi, in that the portal no longer merely wanted to curate information – Google wanted to own it.

Major acquisitions since Mayer’s appointment

$10m

Snip.it (Social Network), Jan 2013

$30m

Summly (News), March 2013

$1.1bn

Tumblr (Blogging), May 2013

$50m

Qwiki (Video production), July 2013

$40m

Xobni (CRM), July 2013

Yet while Google was beginning to solidify its position as the globe’s leading tech firm, former ironclad Yahoo was taking on water faster than ever. At the end of the 1990s, Yahoo was the globe’s leading point of entry onto the web. Shares peaked at $118.75, and the giant scooped up every start-up it could get its hands on. Then, the dotcom bubble went splat. Suddenly, investors couldn’t stomach the idea of a company that did little more than curate a catalogue of risky ventures – and by the end of 2001, shares in Yahoo had plummeted to a worth of just over $8. As investment disappeared, so did the innovation. Board members failed to resolve the company’s various conflicting identities as a web tool and media source, and by 2011, a decade of reactionary management had all but doomed Yahoo to extinction. Yet for all the company’s faults, one particular investor still saw a glimmer of hope.

Third Point’s Daniel Loeb has always been an infamously active investor; therefore, when the fund manager decided to swim against the tide by purchasing a five percent stake in Yahoo in 2011, everyone knew he must be up to something. Most analysts struggled to work out just what it was Loeb saw in the criminally mismanaged company. Yet Loeb reckoned there were two massive advantages Yahoo was still clinging hold of: a 700 million-strong user base, and a blossoming investment in Asian e-commerce giant Alibaba. With a 24 percent stake in the firm (worth an estimated $10bn), Loeb seemed to think there was something in Yahoo worth saving. He went on to engage in an aggressive letter-writing campaign that saw him and fellow fund managers added onto the board, while convincing them to fire their fourth CEO in as many years. Loeb said he wanted to find a chief that would place more emphasis upon the cutting-edge products users so-craved. That’s exactly what he found.

A new hope
After some aggressive courting, Marissa Mayer was named Yahoo’s new CEO in July 2012. Shockwaves echoed throughout the valley, and analysts mockingly tallied up the laundry list of problems she’d have to address.

As Mayer strode into Yahoo’s world headquarters for her first day of work, she was brutally frank with her new colleagues. She told them Yahoo was going to shut its doors for good within just a few years if it didn’t turn around soon. It wasn’t just a lack of innovation Mayer was battling, but also a broken culture. Things had gotten lax at the firm’s offices. Car parks didn’t fill up until after 10am, and they were empty again by 4pm. She started by conducting top-to-bottom meetings with all of the company’s leaders. She scrutinised everything and everyone, and axed all of the deals former board members had pursued. She began hiring new faces – including former Google colleague Henrique De Castro as her new COO, and a private equity investor named Jacqueline Reses as her new HR head. Start-up exec Kathy Savitt was brought on as CMO, and the old guard were slowly pushed out. Mayer had her team in place; now, she had to get results.

Fortune 10 most powerful women in business, 2013

1 Ginni Rometty – Chairman, President and CEO, IBM
2 Indra Nooyi – Chairman and CEO, PepsiCo
3 Ellen Kullman – Chairman and CEO, DuPont
4 Marillyn Hewson – CEO and President, Lockheed Martin
5 Sheryl Sandberg – COO, Facebook
6 Irene Rosenfield – Chairman and CEO, Mondelez
7 Pat Woertz – Chairman, President and CEO, Archer Daniels Midland
8 Marissa Mayer – President and CEO, Yahoo
9 Meg Whitman – CEO, HP
10 Abigail Johnson – President, Fidelity Investments

Mayer’s change in direction started with the sale of some $7.6bn worth of stock in Alibaba. With cash in hand, the straight-talking CEO then turned to acquisitions. In her first 12 months, Mayer’s team spent over $100m on 21 companies. Later, in a particularly bold move, Mayer would go on to snatch popular blog site Tumblr for a whopping $1.1bn. Analysts hailed the move as a shift in industrial strategy, illustrating a newly placed emphasis on the prospect of user-powered ad revenues rather than an acquisition’s turnarounds.

In the midst of all that, Mayer also gave birth to a baby boy. But even the joys of motherhood couldn’t distract the CEO from the job she’d been hired to do. Mayer knocked down a wall in her office, had a nursery built and was back on the job within a fortnight. By the end of 2013, the firm was reporting a steady rise in profits. Yahoo share prices more than doubled, and the site is now racking up more web traffic than upstart Google for the first time in years. Engineers have adorned Yahoo offices with Obama-like posters that feature Mayer’s face above the word “hope”, and car parks are filled to the brim from 6am to 6pm. It appears the dying firm has found its salvation.

In April, a victorious Mayer announced that Yahoo had seen a remarkable 84 percent rise in income since 2013. “The company had finally returned to growth,” she said. Yet critics are still split over whether her long-term strategy will ultimately guide Yahoo out of the dark ages. After all, two years after taking the helm, it would be extremely naïve to assert Mayer’s performance at Yahoo has been flawless. She may be a woman of power, but she’s been heavily criticised for her lack of support in helping other women break through the glass ceiling of her industry’s heavily male-dominated hierarchy. Meanwhile, her cold, calculated style has continued to chase some of Yahoo’s most talented engineers into the arms of rivals like Google and Facebook.

Start-ups and the boom-and-bust nature of the web still pose enigmatic problems for Mayer’s company, and investors are still unsure whether Yahoo will be worth the sum of all its parts after Alibaba goes ahead with its impending IPO. Yet for all of the trials and tribulations Yahoo will undeniably face in the years to come, one simple fact cannot be denied: without Mayer, there probably wouldn’t be a Yahoo anymore. She was tasked with the impossible job of resurrecting the Titanic; but if she keeps playing smart, she might actually do it.

BNP Paribas hit by record $8.9bn fine

French banking giant BNP Paribas has pleaded guilty to criminal charges and accepted a $8.9bn settlement deal after years of investigations and hushed up meetings with US authorities. The banking group received its final judgement in a US federal court yesterday; after prosecutors proved that the bank and several key persons had breached US sanctions between 2002-2012.

According to the FT, the BNP board met over the weekend in order to give final approval to the settlement, after US investigations suggested that the bank concealed about $30bn of transactions for clients in Sudan, Iran and Cuba at a time when all three countries were under economic sanctions issued by Washington.

[T]he bank concealed about $30bn of transactions for clients in Sudan, Iran and Cuba at a time when all three countries were under economic sanctions

“This conspiracy was known and condoned at the highest levels of BNP,” Edward Starishevsky, an assistant district attorney in Manhattan, said in court when the bank pleaded guilty to one count of falsifying business records and one count of conspiracy. The investigation suggested that BNP had stripped identifying information from wire transfers so they could pass through the US financial system unnoticed for years and that this has been approved by some of BNP’s top bankers.

The criminal charges are a first in the banking industry and will set a precedent for coming cases in future months, US authorities said, as no other bank has faced criminal charges before. Aside from the record fine, BNP also faces a yearlong suspension on its ability to clear US dollar transactions, which is crucial for its international wholesale banking activity.

However, BNP and New York’s Superintendent of Financial Services, Benjamin M. Lawsky, said the bank had negotiated a concession with US authorities, delaying the start of the suspension period for about six months, giving the bank until January 2015 to make alternative arrangements for its clients to maintain their access to US dollar financing, The New York Times said.

The suspension will apply to the businesses deemed directly responsible for the alleged sanctions violations, including its oil and gas financing units in Paris and its offices in Rome, Milan, Geneva and Singapore, as well as clearing for other banks. BNP has been in talks with rival banks about its clients using their dollar clearing services to avert a complete loss of business in the areas affected.

Fine could prove detrimental
On Friday, BNP’s Chief Executive Jean-Laurent Bonnafé wrote to staff preparing them for the punishment ahead.

“I want to say it clearly: we will be fined heavily,” Bonnafé said, adding that the “difficulties that we are experiencing must not alter our course,” according to Reuters.

The $8.9bn fine is sizeable in that it’s more than four times the record $1.9bn paid by HSBC two years ago and stands in stark contrast to RBS’ $100m and Standard Chartered’s $667m penalties paid in 2013 and 2012 respectively. The sheer magnitude of the BNP fine has triggered speculation about whether the French bank will need to raise capital to strengthen its balance sheet.

So far, BNP Paribas has put $1.1bn aside for penalties stemming from the US sanctions probes, but the bank has also sought help from the French government, saying it was the victim of ardent US authorities trying to use the case as an example for countering accusations that the Obama administration has been too soft on banks following the 2008 financial crisis.

In a letter to President Barack Obama, French President François Hollande said earlier this year that he respected the independence of the US judicial system but wished the case would proceed ‘on a reasonable basis’. Obama said earlier this month that he doesn’t meddle in US prosecutions, despite French officials issuing concern that a disproportionate punishment on BNP Paribas could destabilise Europe’s banking industry.

Heads will roll
As part of the settlement, BNP will also part with more than a dozen employees, several of whom have already left the bank.

“BNPP employees – with the knowledge of multiple senior executives – engaged in a long-standing scheme that illegally funnelled money to countries involved in terrorism and genocide. As a civil regulator, we are taking action today not only to penalize the bank, but also expose and sanction individual BNPP employees for wrongdoing. In order to deter future offenses, it is important to remember that banks do not commit misconduct – bankers do,” Lawsky said in a statement.

Several newspapers have reported that Chief Operating Officer Georges Chodron de Courcel, was featured prominently on a list of executives who US authorities wanted removed. But the bank has since said Chodron de Courcel will step down at the end of June, at his request.

Consequently, Bonnafé did not hide the serious implications of the US investigation.

“We deeply regret the past misconduct that led to this settlement. The failures that have come to light in the course of this investigation run contrary to the principles on which BNP Paribas has always sought to operate. We have announced today a comprehensive plan to strengthen our internal controls and processes, in on-going close coordination with the US authorities and our home regulator to ensure that we do not fall below the high standards of responsible conduct we expect from everyone associated with BNP Paribas,” said Bonnafé in a statement.

Once paid, the billion-dollar fine will be shared between the Manhattan’s district attorney, the New York State Department of Financial Services, the Department of Justice and the Office of Foreign Assets Control, which all conducted probes into BNP Paribas’ misconduct.

Financial reporting debate: ‘utopia isn’t achievable’

Joined-up financial reporting is something that leaders internationally are keen to achieve, with the European parliament plugging seven and a half million pounds into reporting standards groups. But is regulatory harmonisation realistic? World Finance speaks to a panel of experts – including Nick Jeffrey (Director of Public Policy at Grant Thornton), Marian Williams (Codes and Standards Director at the Financial Reporting Council) and Raj Thamotheram (Visiting Fellow at the Smith School of Enterprise and the Environment at the University of Oxford) – to find out if the EU’s vision is really just that.

World Finance: Now the move towards greater regulatory harmonisation has been shared by most, but do you think this is even a feasible plan?

Nick Jeffrey: Ideally we would like to see regulation harmonised across the world. Ideally. But that’s a little bit of a nirvana that we’re never really going to get. There’s too many barriers in the way of that. You’re never going to get international rules across the board.

We would like to see regulators continue to talk with each other, exchanging their views on the problems that they’re facing, that investors want them to address, and to have consistency as far as possible across the world.

But that’s a little bit of a nirvana that we’re never really going to get

World Finance: Marian?

Marian Williams: I would completely agree with Nick: utopia isn’t achievable, at least in our lifetime. I think what we do at the Financial Reporting Council, we work alongside the PRA, the FCA, obviously our counterparts both in the European Union and across the world, in terms of getting a better regulation.

As the regulator responsible for reporting and auditing in the UK, clearly our remit is quite wide. And also at the same time we set the codes and standards for our reporting in the UK. So trying to get cross-working, across all of those areas, is challenging. But it’s something we seek to do.

World Finance: Okay. Raj?

Raj Thamotheram: With the best will in the world, regulators and indeed all of us, are a little bit like the generals fighting the last war. Back in the 70s something like 80 percent of a company’s assets were due to the finances and the physical assets. Today that’s probably down to 20 percent. The stuff that matters are the non-financial assets, and that’s the key game in town. It’s the human capital, it’s the corporate culture, it’s the governance, it’s the behavioural governance, it’s the R&D, it’s the innovation.

The really big challenge today is how to get harmonisation of that kind of reporting. Because that’s how we can look forward.

World Finance: Now looking at harmonisation, first let’s talk about what needs to be disclosed in financial reports.

Let’s consider the repatriation of funds. Do you think that information needs to be included in financial reports, when it’s involving European companies? Marian.

Marian Williams: So essentially, in our Strategic Report – which was introduced at the beginning of this year – you would expect such challenges, or such information, to be part of what a company should disclose to its investors. Because clearly that is a part of what will help investors decide if they want to invest, or if they want to take their money from that company.

So I think if something is clearly material, then that should be disclosed in the financial statements.

World Finance: Okay, now let’s talk about The Takeover Panel. For instance, you are tasked with looking out for the public’s interest. Do you think that if there is a multinational takeover bid, that your organisation in any way should be involved in that process? Perhaps your remit might be too narrow in focus right now.

Marian Williams: At the moment the FRC does not have a role in takeovers as such, but we are responsible for the issuance of the Stewardship Code, which was issued two years ago, and we review it every two years. And that was really about promotion of the long-term interests of companies via the investors.

And so in a takeover situation, you’ve got a very delicate balance between who’s investing for the long term, and who’s investing for the short-term. And that’s quite a challenge to understand how the Stewardship Code should apply.

World Finance: Nick, what do you think of the Stewardship Code?

Nick Jeffrey: I think the Stewardship Code came around as a reflection that companies and their owners were not talking together. In some ways they were talking past each other.

That in itself was a reflection that periodically a company would produce five or six hundred pages, as you were referring to. There’d be this whole raft of information appear, and investors were saying, ‘What am I supposed to do with this?’

The Strategic Report that Marian was referring to, I’m a strong supporter of that. What that’s intended to do is to kind of stratify the information, to give everybody the same amount of information if they want it, but to direct different users of financial reports and annual reports as Raj was referring to, to a different degree of granularity. Depending on what they want and what they need.

World Finance: In its current form then, do you think it’s taking in all of those financial and non-financial factors that you’ve written about extensively, Raj?

Raj Thamotheram: The intent is absolutely right, and the encouragement from the FRC and government to greater stewardship is absolutely the way to go, but I think there’s a little bit more box-ticking than substance at the moment, today. So if you look just at the issue of mergers and acquisitions, what we see is very low transparency on the part of investors on the reporting of how they actually deal with it.

I looked at four investors who are at the top of the field, and actually to get the data of how they were voting took my researcher the better part of one whole day to be able to compare just those four investors.

What we found was that actually, the vote against mergers and acquisitions went from 0.5 percent to 50 percent. There is some reason for this huge difference. And I think that actually part of it is that the system isn’t working in terms of shining light on the key factors that investors should consider.

World Finance: Marian, will the system work better now that we have the ISB as well as the FASB working towards convergence in standards?

Marian Williams: The recent revenue recognition and standard that was issued by FASB and IASB was around getting one standard that could be implemented globally, which looks at reporting of how revenue should be reported.

I think that’s a very positive move, and we feel there’s something that we’ve worked closely with the IASB on all their projects, this one included.

So getting a standard that can allow consistency, comparability across the world, is very positive. However this has only really just been introduced, so you know, it’s probably too early to tell whether we can raise the flag of success, if you like.

World Finance: But the sheer fact that we have these convergent standards demonstrates that at the international level there is coordination that’s happening. Do we even need the government to be involved in financial regulation?

Nick Jeffrey: We definitely need the likes of the FRC! We definitely need audit regulators. And that was brought around at a time in the history of financial and corporate reporting when investor confidence had taken a knock.

Since the FRC and others have been cooperating at the international level, that has reinforced investor confidence in financial information. We’re very close, in the next maybe five years, to approaching the point of diminishing returns.

The point that Raj is making about wider information about a business is not just the numbers, but wider information about intangibles. Think about Grant Thornton’s business: our two main assets are our brand and our people.

World Finance: Raj? Do you think that we can trust companies to self-regulate?

Raj Thamotheram: You know, the thing is you can trust most people to do the right thing, but you can’t trust the people who can’t be trusted! And that’s where the role of the regulator is important, to make sure that there is a policing mechanism.

I think that Ronald Reagan said “Trust but verify”. We need that backstop in order for the voluntary system to work well. The bit that it’s not working well on – and this is the challenge looking forward – is that the things that are really important to assess a company going forward – the Capex, the return on invested capital, the human capital, the staff engagement – these things are currently very badly reported. This is why we need government intervention, to just turn up the dial and make sure that we start to deliver on what we need to be delivering.

World Finance: Okay, speaking – oh, did you want to add a point?

Marian Williams: Yes, if I can just disagree on that point. I agree on the point about giving more information where it’s relevant. I think the word relevance is really important to emphasise.

Human capital for instance, at the Financial Reporting Council, really wouldn’t make very interesting reading, but it may do at another organisation. So I think it’s really for… in my view and our view, it would be very difficult to police non-financial reporting.

However, I think what companies should be doing is liaising with their investors as to what is relevant. If it’s British Airways and its carbon emissions, or hotels and its occupancy, then that’s probably – it will stick more if investors really want it.

World Finance: Nick.

Nick Jeffrey: The Strategic Report. What that does really well, what the UK government’s done really well, is it’s given a framework or high level, minimum requirements, that allow companies that want or need to do this sort of reporting, in reacting to what their stakeholders want.

I think you’ve got to be very careful when you’re talking about governments stepping in to start setting reporting requirements in the non-financial area. Because I think what we really need here is innovation. And to my mind, we haven’t heard enough from investors and other stakeholders about why human capital is so important to them.

Marian Williams: Well we liaise with NGOs on what is important to them. And I think we have listened to them, and the value us listening to them. But I agree with Nick in terms of, it needs to be relevant. It should sit possibly in the Strategic Report, but if companies want to give more information because their investors want it, it should probably sit on their website.

What I think is really exciting is the Sustainable Stock Exchange Initiative, which potentially allows many stock exchanges to move in the right direction

So there is opportunity for companies to give more, but it may not sit on the annual report.

World Finance: I had a chance to speak with a small firm that was fined for falling under national accounting standards. Here’s what they had to say about the current state of financial regulation in the UK.

“The number of high profile cases coming to light is not resulting in the level of sanction that the public might expect. This is partly because big firms have deep pockets, and audit work requires judgement to be exercised by human beings.”

FRC, let me first pose a question to you. How do you expect these various groups to be able to keep up with the ever-changing nature of financial regulation?

Marian Williams: I think it is more challenging clearly for the smaller firms to keep up with financial regulation. But if you’re in the business of giving accounting, or being an audit firm, there are some requirements that you must comply with in order to meet those standards. And the FRC’s role is to make sure that they are behaving appropriately.

Just in terms of the cases, and I suppose specifically the larger firms, at the moment we’re looking at about 20 investigations. Of those 20, about half of them are in reference to larger firms. You’ve probably heard most recently of the Rover case, which, although it’s subject to appeal, the tribunal came up with the figure of £14m against Deloitte.

So the land has probably changed here. I think we’re looking through our processes to make them more efficient, post-reform.

World Finance: Nick.

Nick Jeffrey: I think the complexity issue, I’m afraid I’m not terribly impressed by that argument. If that’s the field we’re playing in, you’ve got to deal with that issue. And you’ve got to be prepared, if you want to work for large corporates, you’ve got to be prepared to deal with it.

World Finance: Now there are other means of policing of course. The European Parliament voted to force companies to hire new auditors at 10-24 year intervals to reduce the excessive familiarity between statutory auditors. What do you make of that, Nick? Do you think that is actually going to be achieved through this rotation process?

Nick Jeffrey: I think the environment that we’re now living in, audit is no longer a job for life. And by the same token you don’t give loads of other services to a big company’s auditor.

The idea of changing your auditor every two or three years would be harmful to quality. But changing them periodically, I think really as a market we ought to be able to cope with that. And I think it’s a good development. The package of measures that’s come out of Europe is well balanced. It’s not focused on one particular issue. And it reflects the investor sentiment that’s been happening in the market.

They don’t like lots of non-audit services going to the auditor. They don’t like audit being a job for life. They want periodic challenge.

World Finance: Okay, Raj?

Raj Thamotheram: The connection which Nick made I think is terribly important. The purpose of the audit is primarily for the investors. It is a mechanism to reassure the investors that the financial accounts and the other statements are true and fair. A due process of renewal of that contract allows for the prevention of capture of interest by personal relationships and other factors. And so it’s the connection with the trust that we spoke about.

We know we need to reestablish why that’s so important today, I think.

World Finance: What does that do to the monopoly that maybe the big four currently have in the industry? Nick, what does that do when you have audit rotation? Does this level out the playing field?

Nick Jeffrey: There are things that the FRC and other audit regulators can do to make sure that there is a level playing field. They can make sure that where appropriate they’re comparing audit firms that do similar sorts of work: they’re not comparing apples with oranges.

They can publish named reports on individual firms, which the FRC has done for a while now, and that’s extremely helpful for investor confidence.

When they publish those reports they can publish them at the same time. So we’re not comparing one firm’s recent report with another firm’s old report.

There’s a bit that the regulators can do. I have to say that the FRC is probably one of the better in the world at doing these sorts of things. I think the FRC can still be better though.

Marian Williams: So just on that point, I think Nick’s point is fair around… we publish the audit quality reports for each of the big four on an annual basis. In fact it was released last week. And on Grant Thornton’s BDO we publish those every two years. Now we’d look to publish that annually. So I think the point is well made.

World Finance: Raj, do you think that’s enough?

Raj Thamotheram: The ecosystem of players is I think the critical issue. And I think it’s not just auditors who can keep companies on the true path. It’s also investors.

This is where the regulatory bodies, not just the FRC, could perhaps step up. For example, let’s go back to the mergers and acquisitions example again. We know that all the data suggest that something like only 13 percent or 17 percent of mergers and acquisitions deliver the value that they’re stated to deliver.

Today there is no requirement for investors to report on why they voted in the way they did. Now the FRC could in fact ask investors to explain how they’re tracking that reporting, what they’re learning from it. This wouldn’t be micro-managing, it would just be asking another aspect of the value-adding function.

Now that then creates space for the auditors to do their job better. Because there’s another player in the game, having some insight. It’s very hard for auditors to challenge their sort of fee-paying client on some very sensitive issues. So I think it’s an ecosystem.

World Finance: Do you think that we have seen a maturation of the financial reporting community in terms of… I mean even if we look back to the 1970s where we had the Nestle babymilk scandal, which everyone is aware of. In the aftermath of that scandal, we saw many indices that came to birth, including the FTSE4Good Index, reporting on what people wanted to know in terms of those investors who were looking for that additional information as you mentioned. But how does an organisation such as the FSC, or another one, then say, ‘let’s look at this index versus another’? How do you measure the merits? Raj?

Raj Thamotheram: I fully agree that regulators can’t micro-manage companies and tell companies what to report. But I think there are some areas where the gaps have been so consistent and so long-lasting. I can go back to human capital, for example.

Say for example we’re invested in two retail companies, and a retail company changes its management and starts to lose the engagement of its staff, and starts to have a staff turnover. We know that that’s a lead indicator of risk. But currently there’s no requirement to report on that.

So unless investors have consistent reporting on some standards, the system won’t take it into account. It’s not possible for passive investors to take a little bit of data here, but if there’s no data here, kind of compare it.

So I think there’s a levelling that regulators need to do around material issues. And it’s happening, but it’s happening a little bit too slowly.

World Finance: Nick, you have an intimate understanding of course, being on the front lines of auditing accounting standards, and where your clients are willing to apply them. Corporate governance: how important really is it to them?

Nick Jeffrey: It’s part of the mosaic that helps to bring the whole thing together. Just to go back on something that Raj was saying, I think we’re arguing about shades of grey. I think Raj seems to be towards the end of the spectrum where he wants more impetus, because companies aren’t doing what investors need now. I’m slightly the other way; I would say that it’s for investors to drive their informational needs, and not to rely on governments too much.

For me, it’s for investors to be more vocal about what they want to know about sales per square metre, or staff turnover. It’s for them to be more vocal about the things that drive their investment decisions.

World Finance: What do you make of this criticism? Do you think that the FRC and other regulatory bodies have shouldered enough of a burden, and taken action as a result?

Marian Williams: I think the Strategic Report is a good example where companies have to give details of their principle risks, and therefore in this situation companies should be providing the information that is important for shareholders, that is relevant.

We just need to watch the amount of information. A project that launched this morning actually was our Clear and Concise project, where we’re looking at what is relevant to stakeholders and investors.

I think we’re all saying the same thing, I think really, is what is really relevant to investors? And two retailers, for instance, clearly if one starts giving profit per square foot, then that might make the other provide that information too. So I think if you see some leadership in that particular topic, or in that area, then you might find others follow. But I don’t think really it is for the regulator in this instance, for non-financial reporting, because as I said it’s a very deep ocean. I think we’d be drowning.

World Finance: I think you would get a faster reaction if you leave regulation to one side and let the market innovate. And if you let the market react to what investors are asking, or to what competitors are giving.

Raj Thamotheram: That actually is happening, which is great. In the European context, the European Federation of Analytical Societies (EFFAS) is encouraging standardised disclosure on ESG issues. And in America, Michael Bloomberg and Mary Schapiro have just joined the Sustainability Accounting Standards Board, which is doing the same.

The challenge there is we’re going to fall back again into that FASB, IASB divergence. And then we’re going to have to knit this thing together.

So the trick I think is to do the learning from the last experience ahead of time, and try and create a convergence standard.

What I think is really exciting is the Sustainable Stock Exchange Initiative, which potentially allows many stock exchanges to move in the right direction.

We are definitely arguing about gradations, but for me it’s not an either/or situation. Everyone needs to be in the game.

World Finance: In terms of financial reporting, where would you say you would add more information relating to how to enhance investor relationships, or pull back?

Marian Williams: I suppose I would look at the characteristics really. So I think materiality, clearly. If it’s material to a user of a financial statement, that must be in. It must be relevant. But at the same time it must be concise. So you’re trying to balance the two, which is really challenging.

World Finance: But when we’re looking at 400, 500 pages of reporting, while the intention might be right. Do you think that the European shareholder is going to sit and read through every single page of that report? Or only focus on what’s key? And should the rules and regulations as to what’s being reported in the basic report, should that be changed faster?

Marian Williams: You know, your challenge is fair. And I think there’s probably something to think about in innovation that Nick mentioned earlier, around how can companies get smarter with where they put their information. There may be something to think about there.

For instance we’re looking at a new project on reporting in a digital world. So maybe there’s something there, around how companies – not what their report is, but where they report it and how they report it.

Raj Thamotheram: I think that’s where the potential of, kind of, collaborative action between regulators and investors could be really potent.

Because the great thing about investors is, by consensus, they can define a set of standards and criteria with companies on what’s most material. And that being not regulated can evolve every two or three years as understanding evolves. And I think there’s a real potential here, between what regulators can do, and what investors can do.

I just want to challenge this though. We keep… we used your phrase, ‘non-financial’. But you know, when you look at Lehman’s, or BP, or Rentokill, or Parmalat, or Avendi, or WorldCom. To call these things non-financial misses the strategic importance of them. And I think that’s what we’re continuing to do sometimes, to miss the strategic importance of these superfinancial, or extrafinancial – whatever we call these things!

Because the great thing about investors is, by consensus, they can define a set of standards and criteria with companies on what’s most material

Now how to capture that I think is the challenge for both regulators and investors, supported by auditors. So I think you’ve framed the discussion extremely well.

World Finance: But I think what we also need to consider is that there are people, companies rather, that are doing this well. You work with some of them. Can you tell me who is doing this well, who is incorporating this kind of information, if you want to use a term other than non-financial?

Raj Thamotheram: You know, a company like Unilever is well experienced – and not just for PR reasons, but over a long period of time – at integrating into all aspects of its strategic planning and its remuneration design, long-term incentives to take into account these sustainability factors.

So the current CEO came in with a desire to double his financial targets and halve his carbon footprint.

Not a trade-off either, a win-win.

That’s not yet the norm, and I think that’s our challenge. Because that’s what society needs us to do, we need to rapidly move to greater resources efficiency, better organisational governance, behavioural governance cultures, and a more empowered and engaged workforce.

Now that examples exist, we need to move it into the norm of practice.

World Finance: Grant Thornton must work with some big names out there; is there an appetite for change similar to what Raj has been discussing?

Nick Jeffrey: We react to the pressures that are in that environment. And I think we as a profession could be smarter and stronger in advising the companies that we work with, and the investors that we work for, to help them understand what is really material to the users of their information, if I can put it like that: the information that goes out there.

Not to just put everything out there in reaction to what they think a regulator might react to. We’ve got to be stronger in saying to the companies that we audit, ‘You don’t need that bit of information, it’s not material to users.’ And we need to be stronger in saying to regulators when they come in and rightly challenge us on that, ‘It’s not material’.

World Finance: Well it sounds like the innovations really have to take place at various levels, not just at the regulatory level, but even in the way that companies perceive their role in this world and their long-term interests.

Well Nick, Marian, Raj, thank you so much for joining us today, now, have financial regulators and governments done enough in policing this industry? Tweet us your thoughts @worldfinance and remember to include #FinancialReporting.