Chile is now a major economic player, says Bci

In the last five years, Chile has posted in excess of five percent growth on average and showcased some of the most impressive economic fundamentals on the continent. Underpinned by social and political stability and consistent sub 4.5 percent inflation, the country has taken on a new significance for investors and multinationals looking for emerging economic opportunities.

The country’s healthy economic growth, longstanding political stability and hospitable business climate saw the World Economic Forum anoint Chile as the top ranking Latin American country in its Global Competitiveness Index 2013-14 (see Fig. 1). What’s more, the organisation gave it the lowest risk rating of all the leading countries in the region, with a low spread of 1.29 percent, as of May this year.

Against this backdrop of security and continued prosperity, Chile’s financial system has come on leaps and bounds, with loans having grown by over 11 percent in only the last four years. What’s more, its high levels of capitalisation, and in-decline default indicators have cemented the banking sector’s stature as a regional leader with formidable international influence.

The country’s on-going transformation has given rise to several impressive names, not least Banco de Crédito e Inversiones (Bci), which has set a precedent for those in Chile’s burgeoning banking industry for decades. It was over 80 years ago now that a small band of entrepreneurs joined together in Chile with the ambition to create a company capable of supplying formal and sustainable financing. Fast-forward to today and Bci is one of the region’s foremost financial names, lauded for its company culture and renowned the world over for its impressive track record.

1.29%

Chile’s risk rating

An active role
Founded in 1937, Bci has played an active role in the development of Chile’s financial system, exhibiting evidence of its soundness and solvency throughout. The bank successfully overcame the crisis well before its peers, the same crisis that ultimately led to the crash of the Chilean banking sector in 1982, and demonstrated its high level of solvency through the course of the last major global financial crisis.

Today, Bci is the number three private bank in Chile, in terms of the loans and net income it has so far attained, its sustainable organic growth, and its strategy focused on bolstering the most profitable areas by means of a broader geographical spectrum. The firm’s size and success has also seen Bci post a return on average equity of over 20 percent, representing one of the highest rates of its kind in the national banking community.

Chile’s emergence as a major economic player in Latin America has come alongside the introduction of a fair few impressive corporate performers. And while there are various challenges to contend with – namely an overdependence on commodity prices, tax reform and trade union conflicts – the country’s leading performers are negotiating these hurdles with ease and creating the conditions to thrive.

By focusing on factors apart from financial gains and taking into account the issues affecting those in the community, Chile’s foremost financial players have cemented strong foundations for lesser names in the industry and influenced key developments in the national economy.

On the way to becoming one of Chile’s key banking names, Bci has taken special care to create and manage a sound organisational culture that puts people front and centre in all it does. The ‘happy employee = happy customer = happy shareholder’ equation is, therefore, a key aspect of its daily activities and perhaps the most important lesson that companies in the region should strive to replicate.

The bank operates in four fundamental departments: retail banking, commercial banking, SME banking, and corporate and investment banking (CIB). Each of these departments comprise different customer segments and cater to entirely separate requirements.

Whereas the bank’s retail division caters for the country’s general banking public, Bci’s commercial banking arm deals with companies whose sales range between $4m and $80m per annum. The bank’s SME offerings, however, were only recently created in 2013 and include microenterprise, entrepreneur and small business segments. The bank’s services in each of these sectors illustrate the extent by which Chile’s banking proficiency has advanced, as well as the rate by which demand for financial services among SMEs in the region has grown.

What’s more, Bci’s CIB services are targeted at large corporations, institutions, high net worth clients, and capital market players, whose requirements pertain to more complex financial matters. Bci provides these services through asset management and stock brokerage subsidiaries, which are in both cases the third best in the country’s banking sector. It has also an outstanding position in the sales and trading area, where it has managed to position itself in first place in the foreign exchange market. Again, the bank’s corporate and investment divisions prove that the capacity of Chile’s banking sector matches even those in more developed markets, and serves to underline the complexity of the country’s financial requirements at present.

Source: World Economic Forum
Source: World Economic Forum

Internationalisation and innovation
Based on Bci’s commercial structure, the bank has defined its strategic focus in such a way so as to ensure the best customer experience possible, and to attain a unique value proposal for the segments in which it operates. Always seeking innovation and new opportunities, Bci has embarked upon an ambitious internationalisation strategy and diversified its external financing sources in terms of investor profile.

Bci signalled the beginning of its expansion into international markets 15 years ago, by opening its first branch in Miami. The aim here was to launch an internationalisation process to explore both new markets and growth opportunities, and to expand upon the services available to its customers operating overseas. Fast-forward to today and Bci has signed an agreement to buy the fourth largest bank in Florida, City National Bank, marking the largest investment made by a Chilean company in the US, and one that makes Bci the first bank in Latin America to base major operations in that market.

The bank also has representative offices in Brazil, Colombia, Peru, Mexico, a service desk in Spain and, for some months now, has been seeking authorisation to open a representative office in Shanghai, which again highlights Bci’s commitment to extending its international coverage.

Not purely based on boosting its commercial presence, in 2013 the bank continued to actively diversify its external financing sources, geographical origin, and the kind of instruments used. And in February this year, the bank proceeded to issue its second 144A bond, an instrument that can only be purchased by qualified investors. The amount issued was $500m, with a 10-year maturity at an annual interest rate of four percent. Bci also issued three bonds in the Swiss market, the first worth $225m with three-year maturity, the second $135m with two-year maturity, and the most recent issue in June 2014 worth $167m with a five-year maturity.

Moreover, in 2013 Bci continued with the commercial papers programme in the US, maintaining the high rating it received in 2012 from Standard & Poor’s (A1) and Moody’s (P1). Such a programme enables Bci to issue short-term securities in the US market of up to $1bn, and the bank had issued $497m by year’s end. In brief, the continuation of the bank’s strategy to increase and diversify its foreign financing has allowed it to secure new funding from abroad in recent years, thereby reducing the financial cost of borrowing and endorsing Bci’s growing international renown as well as the status of Chile’s financial services sector.

Corporate citizenship
Nevertheless, Bci’s growth is not only evident in its good economic and financial performance, but equally in areas of transparency, CSR and innovation. A commitment to matters quite aside from financial performance is today expected of companies in Chile, given its high standing on the global economic stage, and Bci has quickly proceeded to set the precedent to which others should aspire.

Transparency is a core value for Bci, given the role it plays in forming long-term relations with stakeholders, who represent the root of the bank’s successes. To manage this, Bci has developed a specific strategy focused on three aspects: maintaining its leadership in transparency, enhancing long-lasting customer and employee relations, and protecting consumers and workers.

This strategy has two main initiatives: financial education and supplier relations. Concerning financial education, Bci created an interactive and innovative platform, where people can gain access to diverse content expressed clearly, simply and transparently.

Maintaining sound supplier relations has always been part of the corporate mission of the bank as it strives to forge mutually beneficial relations, loyalty, high quality standards, compliance and transparency, always offering them fair and friendly treatment with sustainable long-term dialogue.

With Bci at the helm, Chile’s standing in the global financial services sector looks only to continue on up, as the emerging economy sets its sights on new market opportunities and reaffirms its status as a fertile landscape for growth and prosperity.

ICSFS: Influx of cloud-based platforms will enhance banking industry

As online technology continues to surge forward, industries the world over are having to invest heavily in new ways to manage their operations, connect with customers and promote services. The banking industry, in particular, has used online platforms as a way of managing services and enhancing the way customers can access their financial information.

The influx of cloud-based platforms has led to a new wave of services that banks are looking at to further enhance their products while streamlining their operations. The rapid emergence of online social media over the last decade has also offered banks a cost effective and hugely attractive way to connect with both their customers and potential new clients. However, while the possibilities in online services are many, there remain concerns over the security of internet-based services.

World Finance recently spoke to Wael Malkawi, Executive Director of Business Development for ICS Financial Systems (ICSFS), a banking software provider of ‘ICS BANKS’ financial solutions that has over three decades of experience helping financial institutions manage their digital operations. He believes that the possibilities that have emerged from cloud computing over the last few years are vast, and they come at a time when banks are facing a number of new challenges.

“During the past six or seven years, we’ve seen that the financial sector, and especially the banks, are facing tighter margins, more regulatory requirements, and globalisation, and the geographic issue where competition is not only coming from your own local market,” says Malkawi. “Customer reach has also presented a challenge, as customers are no longer bound by any particular geography, in both retail and corporate segments.

[Malkawi] believes that the possibilities that have emerged from cloud computing over the last few years are vast

“Cloud computing is not a new offering. However, with the recent enhancements, we think that many customers can today rely on the internet. We have seen how the internet has transformed over the last 10 years, with the number of users ever increasing (see Fig. 1). Open borders have meant that it’s irrelevant where your data centre is, and where your customer is. No single business today can live without the use of technology or automation software. Therefore, today there is a lot of demand for mission-critical applications.”

Enhanced communication
He adds that emerging markets in particular are areas where cloud computing can boost the number of customers for banks: “We see the enhancement of technology and communication, especially in emerging markets, as increasing the number of banking customers. Cloud computing is being looked at by many banks because of the way it enhances communication and delivery channels, from mobile payments to automation, and microfinance to retail business. We are seeing a lot of changes to the market and the way that banks are connecting to their customers, and the way that they’re looking at data centres and their software.”

However, there remain challenges in integrating all of these cloud services with other technology used by banks. “The challenges we are seeing are because of the deployment of lots of software products for banks across multiple channels and having so many integrated solutions,” says Malkawi. “In the past, the demand came for individual and separate products or solutions, such as in customer relationship management (CRM), profitability, risk, retail, corporate, and treasuries. These systems now have to all talk to each other in order to have a customer-centric offering. This is pushing banks to revisit their core banking applications and in-house software deployment.”

Malkawi feels that there are three areas banks need to look to when deciding whether to implement such technology: how advanced the technology is, how effective it is, and how expensive it is. “There are three parameters that are becoming important for any organisation: the complexity of the data centre architecture, the performance, and the cost. In return, this increases the pressure [for there to be] daily management and support for IT, and software becomes part of their daily operations as well. We think that banks are seriously looking at outsourcing their data centre or software to a cloud service, where it can be managed either by them or a third party.”

ICSFS is able to offer its flagship system ‘ICS BANKS’ as a white label solution that covers all three of these areas, and can be easily adapted. “We have a state-of-the-art, universal banking application that is fully integrated,” says Malkawi. “One of the biggest challenges is to have all a bank’s data centres and software fully integrated. The three important parameters – complexity, security and cost – are things that we have seriously worked on over the years to make sure that they are aligned. Therefore we are providing banking-specific applications that are low cost, secure and highly scalable. The solutions that we are working on are looking at improving enterprise performance, complying with regulatory mandates, and boost[ing] operational efficiency.”

Source: IDC, CI Almanac, NUA, Internet World Stats. Notes: 2014 figure is an estimate
Source: IDC, CI Almanac, NUA, Internet World Stats. Notes: 2014 figure is an estimate

The company’s flexible product offering incorporates many different types of financial institution. “Being in the market for more than 20 years, we have a long experience of what the customer wants,” says Malkawi. “Since we started we have been building a solution that can meet the business needs of today and the future of banks. Therefore we have a universal banking application that is branded, packaged and sold as a scalable product and can serve any bank, from tier one banks to tier three banks. It can serve retail banks, wholesale banks, corporate banks, commercial banks, and investment banks. It has also been used in Islamic banking and finance leasing, as well as microfinance banking.”

Social banking
Financial institutions are also increasingly looking at social media as an effective way of communicating with their customers, as well as marketing products to potential new ones. “Social media has changed the face of the world, not just in the banking industry,” says Malkawi. “It has changed our lives, our children’s, and our families’ as well. The same applies to the banking industry too. Our customers today are connected to social media, such as Facebook and Twitter, almost 24 hours a day.

“If you look at the past couple of years, banks are spending more money marketing [themselves] on social media. They are budgeting even more for the coming years. Banks today are also looking to connect with a new generation, especially people aged between 18 and 30, to promote retail banking. They see it as an important tool to reach those customers. On Facebook alone there are over one billion active users spending a lot of their time.

“Since your customers are connected, you can reach them and non-customers with promotions of the bank. You can also use social media as an online help service and [an] alternative to call centres. Campaign management can also be done with social media by integrating it with CRM.”

One area that banks are particularly concerned about is the security of the cloud. Such sensitive and valuable information must be tightly secured if banks are to trust third parties with managing their online services, but Malkawi feels that the concerns over cloud computing are similar to those felt before the emergence of internet banking, which is now widely used. “In principle, there’s no operation without risk. We faced the same questions before opening ourselves to internet and mobile banking,” he says. “The same question is now being asked [of] cloud computing. Once the risk is known, I’m sure that it can be mitigated. There will always be precautions and solutions to overcome these risks. It is a concern for some banks and they’re afraid of opening their core banking to cloud computing. I think that this issue will be overcome, the same as it was with internet banking. Today we have better technology – especially through working with big companies like Oracle, HP and IBM – we can offer a total turnkey solution and minimise the risk.”

Malkawi accepts that in less developed banking markets, risk concerns are higher, but that this will likely change in the next few years. “In the banking sector in emerging markets, banks are still a bit conservative,” he says. “They are willing to host on the cloud their mobile banking, internet banking and ATM/card services, but at the moment not their core banking businesses. In theory these banks will offer this in the coming years. The pressure is mostly felt by small- and medium-sized enterprises, because they are trying to reach their customers and scale up their operations.”

ICSFS has served the financial sector for almost 34 years, originally forming in London as part of its mother company ICS London. It is this wealth of experience that has allowed the company to offer its clients an advanced, expert service. ICS BANKS provides a complete suite of banking business modules with a rich sweep of functionality and features, addressing business needs and automating accounting processes, as needed, to improve a bank’s business performance. ICS BANKS has always been a pioneer in utilizing the latest technology to serve financial institutions. ICSFS has customers in 31 countries, the majority of which are in the Middle East and Africa, but it also has clients in the UK, Cyprus and Southeast Asia. In the future, it hopes to expand further across Africa and Asia, as well as mainland Europe.

Among its future products, ICSFS is hoping to incorporate the use of big data so that clients are able to better understand and analyse the trends that are affecting them. Harnessing the power of the internet is something that has presented the financial industry with a great opportunity to build trust with both existing customers and potential new ones. With specialists like ICSFS, banks need not be concerned about the complexities and security concerns that have troubled them in the past, and instead can look toward a better-connected future.

SURA helps investors leverage opportunities in Mexico

Mexico is fast emerging as an attractive destination for global investors. Although the country plays host to sound economic fundamentals and ample liquidity, Mexico’s financial services sector is suffering from a lack of focus, as well as an overreliance on short-term gains ahead of long-term prosperity.

In answer to the country’s shortfalls in investment management, some firms are beginning to hone in and take advantage of the many opportunities that exist in what remains a hospitable marketplace for investors. We spoke to Salvador Galindo Cuspinera, CIO of SURA Investment Management Mexico, about the country’s investment landscape and how the firm has managed to differentiate its services from its competitors’.

What do investors expect when looking at Mexico? Is the country proving to be an attractive destination for global investors?
The Mexican market (like many other emerging markets) has benefited from ample liquidity stemming from those in more developed markets seeking more attractive rates.

Mexico has very good macroeconomic fundamentals and, on top of that, offers a very positive outlook for future growth by remaining closely linked to the US, principally in the areas of trade (see Fig. 1) and energy, and by implementing much-needed structural reforms. The US shale boom and on-going talks on the Trans-Pacific Partnership, combined with good demographics, also reinforce the prospect of higher growth in the coming years. Low labour costs and a cheap currency provide global investors with an attractive investment destination. However, the massive flow of capital has made the Mexican market expensive – especially the stock market – so we expect the Mexican stock market to provide a stable outlook but to underperform against international equity markets.

Elsewhere, the bond market seems to have a bit more space to over-perform against international debt markets, especially considering that the central bank has room to lower short-term rates. However, we believe that long-term rates are not compensating for the risks to which they are exposed. Although they still offer a significant spread to other markets, we prefer to remain invested in the short end, anticipating an increase in global bond rates.

The Mexican peso is still fundamentally cheap, as it offers an overnight rate much higher than its major counterparts, with better growth prospects and stable inflation differentials. We believe that interest rate differentials, better growth prospects and limited inflation risks will lead to a continued appreciation of the peso.

How does SURA differ from other Mexican asset managers?
Most asset managers in Mexico are part of a financial group with different business units, such as a brokerage house, a corporate and investment bank, or both, making them a one-stop shop that offers a variety of services. These are simply financial supermarkets with diverse clientele but without any special area of competency or specific focus.

SURA Investment Management (SIM), on the other hand, only provides asset management services. This is a key differentiator since all of its operations and resource structures are designed to provide clients with the best standard of service, as well as a focus on achieving superior risk adjusted returns.

How does SIM differentiate itself to gain an advantage over its competitors?
I believe that SIM has two particular advantages over its competitors: an operational structure designed to generate superior investment capabilities, and a unique investment philosophy.

Integrated financial companies leverage their core resources and personnel to provide all kinds of financial services (among them asset management). However, asset management is often not a priority for financial groups and their incentive programmes often result in neglecting or even subordinating the asset management unit to investment banking, brokerage or commercial banking units.

SURA only focuses on providing asset management. That requires us to have specialised areas and develop core competencies by using unique processes and human capabilities. Those include investment analysis and portfolio management, operational and execution efficiency, and highly specialised service and relationship management staff.

Let me give you an example: SIM has a clear separation of the portfolio management and trading functions (something that is pretty standard among the top asset managers worldwide but is seldom found within the Mexican financial groups). Both functions are key to achieving investment success but require specialised resources. SIM has a portfolio management group formed by portfolio managers and analysts who focus exclusively on generating investment strategies and ideas, as well as a separate trading group that focuses on the best possible execution and operational efficiency.

Most of our competitors have a combined group that performs both trading and portfolio management, and often leverages the analysis at the sell side of the business to inform its investment strategies. Another standard practice that we have is to trade with as many counterparts as possible to achieve best execution, whereas most of our competitors trade with their own sell side desks, meaning that best execution is not a common practice for them.

What is SURA’s investment philosophy?
With respect to the investment philosophy, we believe in active management, and our aim is to generate superior risk-adjusted returns for our clients. To achieve this, we use an investment process based on fundamental analysis and a medium term horizon.

Our goal is to provide an investment performance that not only compares favourably with a benchmark of similar risk but also with its peer group of competitor funds.

The process involves analysing macroeconomic and fundamental factors, and finding strategies that generate a consistent medium term performance above the benchmark and also allow our funds to be positioned in the top quartile of its category among peers.

Source: Office of the United States Trade Representative
Source: Office of the United States Trade Representative

Security selection is made from a fundamental perspective. We seek to invest in instruments that not only offer a good rate of expected return but also compensate us for the risk we are taking. That sometimes means looking for low-risk instruments that have been neglected by market participants and, other times, making a careful selection of those securities with high rates of return that are properly discounting their level of risk.

For fixed income and debt, the strategies we use vary depending on the economic environment but often include relative value between government curves (changing exposure between nominal and real rates, as well as finding and exploiting attractive nodes within each curve), credit strategies for security selection and overall allocation to the asset class and anticipation strategies (where the duration of the funds is modified to anticipate changes in the levels of interest rates).

Equity strategies are also heavily based on economic and fundamental factors, and are mostly focused on security selection. Relative value and market timing strategies are also used both for the equity strategy and for the tactical asset allocation strategies that switch the allocation from one asset class to the others.

Another fundamental part of our philosophy is the focus on the medium term view; we know that excessive trading is detrimental to our clients, so our focus is always set on our medium term. We do not chase the market; we hold our views and avoid constantly rotating the portfolios, and long-term consistency is key (even if that means holding on to securities that have recently underperformed but that we believe will generate superior returns in the long term).

One last point I would like to emphasise is risk management: we know that taking excessive risk might lead to higher returns, but our focus is to generate superior returns with a limited amount of risk. That is why we focus on consistency and a medium term view, which are fundamental for managing tracking error, maintaining a specified level of volatility and generating high information ratios.

Risk management is essential to achieve a consistent performance. That is why, in addition to the risk management area, we have developed proprietary quantitative tools where portfolio managers can directly visualise in advance the impact of investment strategies in each of the funds, allowing them to adjust the exposure level of each fund to limit the desired level of risk.

How does SURA decide on an investment and then carry it out?
The portfolio managers for each asset class are responsible for setting the strategy of each portfolio and making all the decisions about their management. Portfolio managers are each supported by fundamental analysts who cover both the equity and the credit markets, constantly monitoring securities and generating investment ideas. A quantitative analysis team also helps the managers by developing and updating portfolio management tools that allow them to monitor positioning and risk exposures of the portfolios in real time.

Additionally, managers and analysts are part of an investment committee, which regularly evaluates market trends and economic conditions to determine opportunities and risks, and to generate a view for the medium term outlook.

Once the PM makes an investment decision, the trading team carries out the implementation, focusing on best execution. The risk management group also helps monitor exposures and ensures that the portfolios are at all times in line with the specified investment mandate.

For further information email surainvestment@suramexico.com

SMEs are unsung economic heroes, says Saudi Hollandi Bank

The strong economic growth that is being seen in Saudi Arabia today is driven by a number of factors, not least of which are the government’s active investment programmes and the rise in purchasing power of an emerging middle class. But away from the spotlight, one particular sector is increasingly acting as an engine of sustainable growth. Small- and medium-sized entities (SMEs) are fast emerging as creators of economic value and their impact is already being seen as both employers and suppliers to larger entities (see Fig. 1). Their proven ability to adapt quickly and act flexibly has cemented their significance to the economy.

While the digital economy and other technological advances are providing many opportunities for these businesses, one challenge they face is access to financial services, which remains severely constrained for many of them. This issue is no different in Saudi Arabia than it is in any other country, but the government here is taking a very active role, streamlining the procedures for registering a business, supporting bank lending and providing training as part of a package of incentives and support. Especially visible is the Kingdom’s Kafalah credit guarantee scheme. This loan guarantee programme approved 2,515 facilities in 2013, 51 percent more than the year before, and loans provided by participating commercial banks to SMEs last year amounted to SAR 2.3bn ($0.6bn), an increase of 33 percent over the previous year.

For our part, we understand the unique characteristics of SMEs and have developed straightforward and easy-to-use products and services, underpinned by a simple application and approval process and standardised documentation that address this segment’s specific banking needs. We have put in place a specialised risk acceptance framework for assessing SME credit, which helps us to better serve these customers in a prudent, yet progressive way. We also know that face-to-face dealings are important for the owners of these businesses, so we have broadened our outreach by opening SME business centres at places where we know these companies cluster, like those we see in the Balad area of Jeddah, for example.

SME employee numbers Saudi Arabia

Our offerings not only include plain lending, but they also encompass liquidity management, transactional banking services and treasury solutions to ensure that we build a complete relationship. Innovation based on speed, simplicity and accessibility is our key to successfully servicing SMEs, an approach that has received strong endorsements: we recently won awards for “Best SME Customer Service” and “Best SME Account Proposition” from Banker Middle East, while achieving a high position among banks in terms of the underwritten value of Kafalah guarantees. We were also named “Best SME Bank in Saudi Arabia for 2013” by Capital Finance International.

By combining institutionalised processes that we recognise in corporate banking with a service model deployed in retail banking, we have been able to become one of the market leaders in this crucially important segment.

Middle-market leaders driving industry
Too big to be considered SMEs, but smaller than big, exchange-listed businesses, mid-market corporate businesses also play a key role in the growth of the Saudi economy. By our definition, on average these companies have a turnover of between SAR 75m ($20m) and SAR 500m ($135m). They collectively employ more people than large companies, and usually have a less formal structure.

Middle market firms showed great resilience during the recent economic downturn. According to GE Capital, some 96 percent of European mid-market companies survived the worst financial crises in history, becoming a stable part of the economy, having been in business an average of 33 years. Around the world, mid-market companies have already established themselves as significant contributors to GDP, with those in the top four European countries generating some $1.5trn, a sum that together would make them the world’s 12th-largest economy.

These middle market firms are challenged by different issues to those of SMEs. For example, mid-market companies face mounting pressure to become smarter and more agile enterprises. And to sustain their growth they need to stay ahead of key trends, from evolving consumer behaviour and new technology, to changing supply chain dynamics and the impact of ‘big data’ on manufacturing and innovation.

Despite the greater maturity of this sector, it is still relatively underserved by Saudi banks. These companies need access to growth finance in order to fund new opportunities or expand export activities. Recognising this, we have segmented our overall corporate banking offering, differentiating between mid-market corporate and institutional banking clients, establishing specific businesses to focus on these important client segments.

Mid-market companies need a wide range of products and services including term loans, trade finance, guarantees, corporate finance and advice. In addition to providing such services, we also offer a full range of sharia-compliant corporate products under Islamic structures, an area of continuously growing demand. We are proud that our work has in this area been acknowledged with an Excellence in Corporate Banking award from International Alternative Investment Review, a leading observer in this area.

SME contribution in the MENA region

One common requirement for resources
There is one area where SME and mid-market company needs are identical: that of support partners with specific experience and knowledge of their issues. Nowhere is that more important than in the finance and banking services that are essential to their growth. As more banks turn their attention to helping these companies, a differentiating factor will be the quality of interface – both human and technological – that they offer. Although more mature than many of Saudi’s industries, banking is still relatively young so the provision of carefully crafted training and development programmes is essential to building a sustainable and deep pool of resources.

At Saudi Hollandi Bank we have established specialist training programmes, largely provided from our own training centres, for employees at all levels, from experienced relationship managers to junior clerks. We understand how important it is that all of our people are up-to-date with the latest thinking in their areas and are able to talk to our customers about their issues and offer thoughtful solutions to the problems they face.

Arguably our most important training programmes are those in which we recruit, train and develop fresh graduates, our so called management trainee programmes. Our newest management trainee programme is one focused on providing world-class training to develop bankers dealing with SME customers. Our first group of alumni is already having an impact on the bank’s SME relationships. In addition, we are committed to supporting the Saudi government’s drive to provide more and more employment for the Kingdom’s nationals – a process called Saudisation – not only in SME and mid-market banking, but across all of our business and support and control areas. Our training programmes are essential elements in widening the banking talent pool in the Kingdom and the makeup of our workforce now stands at 90 percent Saudi.

Over 88 years, we have built a reputation as a bank with a strong position at the heart of Saudi Arabia. From backing the first ever issue of Riyals to our role today supporting the Kingdom’s corporate and retail customers, we have grown a strong and influential presence. There will be many opportunities for our SME and mid-market customers to grow in the coming years and we are investing in our ability to be able to help those today, and prepare for those that will arise in the future.

Data is power: Temenos on why organisations should use analytics

The digital era is upon us, and as a result, we now create as much data in two days as we did from the dawn of man through to 2003, according to Eric Schmidt from Google. The International Data Corporation (IDC) reports that the digital universe is doubling every two years, and will reach 40,000 exabytes (40 trillion gigabytes) by 2020 – a single exabyte of storage can contain 50,000 years’ worth of DVD-quality video.

With 25 percent of all business data being generated by the financial services sector, this means that the banking industry is data rich. Banks of all sizes capture masses of data, capable of providing much insight into the operational and financial aspects of a business. If made accessible, analysed and used effectively, this data can provide significant competitive differentiation and transform the ways banks understand and engage with their clientele. It is well known that the high level of consumer adoption of mobile devices is unprecedented and has contributed to changes in consumer behaviours and expectations – the customer is now in control. For banks to succeed in this new digital era they have to become more customer-centric and gain a much deeper insight into their behaviours, traits and needs. Banks must leverage the power of the data that they have to do this.

Yet, for this to happen, data has to be analysed and acted upon, and many banks are struggling to do this. A recent Gartner study has revealed that only seven percent of the data collected by businesses is analysed. This has, in large part, been due to the lack of resources and tools available to access the data, let alone to be able to perform any effective analysis and then act upon it. For banks to unleash the power of their data, they need to invest in business intelligence solutions with analytical capabilities. This will enable banks to expose, access and analyse the data that is potentially the lifeblood of their business and could be the deciding factor of their future success.

For banks to unleash the power of their data, they need to invest in business intelligence solutions with analytical capabilities

Data-driven profit
Data-driven organisations are more profitable and productive than their peers. These companies optimise the data they hold by leveraging four types of analytics (see Fig. 1) in their decision-making processes. These are descriptive (what happened); diagnostic (why did it happen); predictive (what will happen), and prescriptive (what should I do about it). Together, these capabilities provide financial institutions with an enhanced understanding of customers and assist in building customer relationships, devising strategies and rolling out successful marketing campaigns. A data-driven organisation approaches maturity when it can successfully leverage all of these. Data is money – a 10 percent increase in data accessibility translates into an additional $465.7m in net income for a typical Fortune 100 company, according to data from Baseline magazine.

Traditionally, captured data has been limited to revealing demographic and transactional information. However, by utilising digital channels and technologies such as mobile location analytics, web analytics and social media, it’s now possible to analyse customer behaviours, intentions and attitudes.This results in an in-depth insight into customers’ day-to-day lives, enabling financial institutions to provide contextual, personalised offers driving customer value, revenue opportunities and innovation. By analysing this type of customer data, banks can identify specific customer segments. Rather than conducting blanket marketing campaigns, or campaigns based on demographic data, banks can now deliver targeted campaigns to specific customer profiles and sub-segments grouped by behaviour and buying traits, resulting in a much higher response rate.

Typically, 10 percent of a bank’s customers contribute 50 percent of its revenue. Banks can use analytics to make decisions such as whether to harvest the already profitable 10 percent, or to try to better understand the behaviours and traits of the remaining 90 percent, and look at smarter ways to engage with them to increase their individual customer value.

Build or buy
When looking at solutions for sophisticated data analysis, banks essentially have two options – build or buy. Traditionally, many banks have taken a build approach, by first choosing one of the major business intelligence (BI) platforms, and then having consultants or in-house staff build bespoke applications. However, this approach can prove to be very expensive to build and maintain, and, due to the rapid growth of technologies, in-house builds can become obsolete very quickly. These projects are also very prone to failure, with Gartner quoting a failure rate of up to 80 percent.

Data analytics for business

One of the key challenges for banks is to be able to expose and access the data that is traditionally hidden and residing in back office-banking systems. This data needs to become visible in the first instance, to the right users within the bank, who can then analyse it and use it effectively for decision making and for driving the user experience at the various customer touch-points. A leading banking software vendor with a packaged BI solution will be able to achieve this far easier, with much reduced risk than an in-house build enabling the bank to leverage the power of the data more quickly.

A packaged solution, such as Temenos Insight, offers a much faster time-to-value, through pre-packaged descriptive, diagnostic, predictive, and prescriptive analytics. This approach provides banks with an accelerated BI starting point that they can refine for their specific needs and vision. Banks can then quickly harness the wealth of customer information available and look to transform data into valuable insights to guide decisions and interactions.

Temenos is the market’s leading provider of banking software systems, with over 1,600 customer deployments in more than 150 countries across the world. Temenos’ BI offering, Insight, is the only BI platform developed specifically for the banking sector that provides the full stack of BI applications, from reporting, dashboards, visualisations, data discovery, analytics and mobile. Insight is the choice of more than 120 banks and financial institutions worldwide, including 50 percent of the top 20 largest credit unions in Canada.

Predictive analytics is a powerful component of such a packaged solution, enabling banks to use data and increase the value of existing customers. This involves advanced analytical algorithms processing historical data to ‘learn’ what has happened in the past, and create models that can be applied to make judgments about current or future cases. Applying predictive analytics in any one of these areas can generate significant value.

Contextual engagement
Predictive analytics use real-time data, delivering targeted products or value-added services to reach the customer at the right time. For instance, a customer may have a large sum of money credited to their account as a result of a company bonus. This large deposit into a current account could be an event that triggers an offer to the customer of a high-interest savings account. The offer could be delivered via the channels that the customer is known to use, i.e. through a mobile device or online banking service.

A typical BI solution comes with an analytics framework enabling banks to build predictive models for specific scenarios. In some cases, solutions also provide a library of pre-built predictive models. For example, Temenos Insight Analytics can be packaged with two standard models – ‘Next Best Product’ and ‘Customer Attrition’.

By analysing purchasing patterns of customer segments and looking at bundles of products typically purchased together, for example, mortgage and home insurance, ‘Next Best Product’ can predict the percentage probability of a customer purchasing a specific product. This in turn can drive a tailored marketing campaign to all customers above a certain percentage probability, increasing product uptake, customer value and return on investment on marketing activity. A McKinsey analysis of more than 250 engagements over five years indicates that companies that put data at the centre of the marketing and sales decisions improve their marketing return on investment by 15 to 20 percent.

Combatting attrition
Customer attrition is a key challenge for banks. In a mature market, acquiring a new customer costs more than retaining an existing one – in fact, typically five to 12 times as much. In addition, a 10 percent increase in customer retention has been shown to result in a 30 percent increase in the value of the company, according to research by Bain and Co. At the same time, offering incentives to customers to retain their loyalty can
be expensive.

Using predictive models such as Temenos’ Customer Attrition allows financial institutions to identify which customers should receive an incentive to deter them from switching, which customers will stay without the incentive, and which customers should be allowed to walk away. By gaining an understanding of which customers are likely to leave and why, a retention plan can be developed that addresses the right issues and targets the right customers with the most appropriate course of action.

Banks need to be capable of predicting what the customers are likely to do next before they realise it themselves. By harnessing real-time and predictive analytics and combining them with a superior user experience, banks have the opportunity to be one step ahead. Rather than just being the traditional custodians of data, the banks that recognise the power of the data they hold, and put solutions in place to exploit it and use it effectively for competitive advantage are the ones that will succeed.

For further information email twinship@temenos.com

Co-op Bank accelerates the progression of Kenya’s banking sector

Kenya boasts one of the fastest-growing banking sectors across Africa, but this has not always been the case. Beginning most notably half a century ago, the industry’s rise has been shaped by a willingness to inspire change, in particular among the country’s cooperative movement that has succeeded in transforming the national economy.

With large parts of the country’s population still struggling to make ends meet, poverty still ranks high up on the list of concerns of Kenya’s 43 million-plus inhabitants. The country’s cooperative movement, nonetheless, has emerged as a decisive instrument in alleviating poverty and a proven means of boosting the livelihoods of those worst affected.

Established a short while after Kenya secured independence in 1963, the Co-operative Bank of Kenya (Co-op Bank) was founded by Kenyan cooperative societies and unions well versed in the difficulties of accessing credit on home soil. Whereas banks were then all too eager to accept deposits, they were unwilling to advance those same customers credit, without the guarantee of securities, financial statements, credit histories, or various other formal requirements. However, the formation of the Co-op Bank would go on to enable previously underserved areas of the Kenyan economy and pave the way for sustainable prosperity.

Far more than a member of Kenya’s banking community, Co-op Bank stands as a major constituent of the national economy and a major force for positive change. Francis Ngambi, the bank’s Press Secretary and PA to the Group CEO, tells World Finance about the country’s development and the ways in which the firm, together with the wider cooperative movement in Kenya, has sparked economic growth.

40,000

New accounts per month

Ambitious beginnings
“Cooperatives were fast emerging as key mobilisers of resources that enabled farmers, mostly in coffee, cotton, dairy and pyrethrum, to jointly market their produce. They needed crucial support by way of affordable credit,” says Ngambi, referencing the challenges facing Kenya at the time of Co-op Bank’s establishment. “This difficulty in accessing affordable financial services drove cooperatives to seek an alternative path, culminating in the establishment of their own bank to serve their own interests.”

Registered as a cooperative society on June 19 1965, the Co-op Bank did not officially open its doors until January 1968. It then managed to close out its first full year in profit, marking the first of many successes over the years to come. The bank has since become a full-service universal bank, offering a range of services spanning retail banking, corporate and trade finance, foreign exchange, mobile and internet services, stock brokerage, fund management, asset finance, mortgage, bancassurance, and custodial and registrar services – all in addition to banking cooperatives.

Source: Co-op Bank. Notes: 2014 data up to March
Source: Co-op Bank. Notes: 2014 data up to March

From its beginnings as a humble cooperative, the Co-op Bank today represents the number one point of contact for Kenya’s 10 million-member strong cooperative movement, who control a majority 65 percent stake in the bank. With an asset base of close to KES250bn (see Fig. 1) and 4.3 million account holders, the Co-op Bank in many ways represents the changing face of Kenya and stands today as one of the largest and fastest growing banks in east Africa.

A model for inclusive growth
“If there is one unique feature that distinguishes Co-op Bank from peers, it is the activist nature of its business strategy,” says Ngambi. “The Bank regularly intervenes in selected sectors of the economy with a view to achieving transformation in challenged sectors, notably in agriculture, for the benefit of the majority who depend on it for a livelihood.”

In contrast to the dealings of its more conventional banking counterparts, which largely keep their clients at an arms length, Co-op Bank chooses instead to intervene directly in the lives of its customers by way of making targeted investments; a method that has so far achieved largely positive results. This strategy means that the bank is better equipped to tackle the issues worst afflicting those living in the country, whether they be social, economic or even political, and make a measurable difference to the economy as a whole.

In 2003 Co-op Bank established a wholly owned consultancy company, Co-op Consultancy Services, in order to provide capacity building support to Kenyan cooperatives and at a heavily subsidised rate. As a result of the bank’s efforts in this particular field, cooperatives the country over have for the last 10 years been allowed swift access to world-class consultancy services in the fields of training and capacity building, HR sourcing, ICT systems, audits and procurement, strategic planning, restructuring and turnaround strategies, among others. Fast-forward to the present day and the Co-op Consultancy runs hundreds of consulting mandates every year, which, in itself, goes some way to explain why Kenyan cooperatives rank as the largest and most successful of their kind on the continent.

Another of Co-op Bank’s notable interventions came in the form of support for the coffee-marketing agent Kenya Co-operative Coffee Exporters (KCCE), which was founded in order to protect the interests of small-holder coffee farmers. Prior to the arrival of the KCCE, coffee was largely considered to be something of an unworthy venture, particularly for small-scale farmers. However, with the creation of KCCE, both coffee dealers and exporters alike are today paying far higher prices for coffee, in turn improving the livelihoods of those in the business.

Source: Co-op Bank. Notes: 2013 data to March
Source: Co-op Bank. Notes: 2013 data to March

The bank is also a sizeable shareholder in Co-operative Insurance Company (CIC) by way of an enhanced equity investment of 26.5 percent, making the Co-op Bank a key strategic shareholder in the firm. “On its part, CIC has rolled out innovative insurance to cover agricultural risks, including micro insurance for small-holders,” says Ngambi. “This has enabled Co-op Bank to extend credit to a wider pool of farmers who would otherwise have difficulty getting loans.”

In addition to the bank’s stake in CIC, Co-op Bank has invested a substantial sum in the stockbroking company Kingdom Securities, in order to deliver greater safety and reliability for investors, notably those in the cooperative movement. Clearly not content with financial success alone, the bank’s vision is to build a strong countrywide presence and a play a central role in the wider cooperative movement in Kenya.

Commitments and endeavours
“To enhance the deepening of financial access for the majority, the bank continues to invest in a service network to cover all counties in Kenya,” says Ngambi. “[The network is] complemented by mobile and internet banking, not to mention the over 7,000 bank agents spread countrywide.”

In keeping with this same commitment, the bank has so far supported the establishment of over 550 front-office outlets of savings and credit cooperatives, enabling the country’s over two million cooperative members access to financial services without their having to formally open a bank account. The growing number of ATMs and branches are also testament to this (see Fig. 2).

“Co-op Bank’s robust service channels have achieved a deep reach, enabling the bank to boost customer accounts from 695,000 in 2008 to 4.3 million today,” says Ngambi. “At the current growth of 40,000 new customer accounts per month, Co-op Bank is realising financial deepening, not just for the bank but also for the nation.”

Not exclusive to Kenya, the bank’s methods are just as easily applicable to similarly underserved communities throughout Africa and much of the developing world as a whole. The bank’s plans are to soon extend its coverage beyond Kenyan borders and bring its successful cooperative model to additional markets in Africa.

In September 2013 the Co-op Bank opened its first branch in Juba, the South Sudan capital, and hopes to do the same again in neighbouring nations in the months and years ahead. The bank’s South Sudanese subsidiary is a joint venture between the Co-op Bank and the South Sudan Co-operative movement on a 51 percent to 49 percent shareholding basis. Much like the bank’s efforts in Kenya, this joint venture facilitates far deeper engagement with the market and a more sustainable positioning of the business.

As a natural extension of the bank’s business, Co-op Bank also boasts a robust corporate social responsibility programme. The Co-operative Bank Foundation is the bank’s flagship vehicle for social change and today focuses principally on matters of education by supporting a scholarship scheme for bright children facing difficulties in paying for school fees. The programme is currently financing some 1,400 students in both schools and universities, and is set to grow by an additional 2,800 students over the next four years.

Opting to reward the whole rather than the few, the Co-op Bank has thrived ahead of its many regional competitors. Recognising its responsibility to those in the cooperative community, the bank looks on track to post increasingly impressive results in the years to come and make a measurable contribution to the social and economic development of Kenya as a whole.

How to get what you need from your investments

We live in a risky world. Those risks loom even larger for the sizeable population of baby boomers reaching retirement age in an environment of low interest rates and uncertain financial markets. Managing risk lies not in the realm of the theoretical, but in the realm of the practical, for those investors, and, indeed, for all investors who desire to preserve and grow their wealth over time.

In the latter half of the 20th century, investment risk was thought to be well understood: modern portfolio theory proved an investor could maximise return for any desired level of risk, or minimise risk for any desired level of return, simply by optimising return forecasts, the volatility of those returns and the correlations between asset classes. The first decade of the 21st century reminded us that investment risk was far from completely understood. Returns were volatile and unpredictable, price bubbles inflated and burst, financial crises spread around the world, and correlations rose precisely when the benefits of diversification were most needed. How, then, should investors think about risk today?

The first principle of risk management is to define risk, and that definition may vary from investor to investor. Modern portfolio theory holds that risk is equivalent to price volatility, but most investors define risk more viscerally as the possibility that they might lose their money and not get it back. In a broad sense, an investment portfolio represents future spending, or the ability to leave money to the next generation or to philanthropic causes. The permanent loss of capital implies some of that future spending won’t be able to take place. Investors should think long and hard about what they need their investment portfolio to do for them and invest accordingly. The implication of this is that risk is an idiosyncratic thing. Just as the future spending and philanthropic desires of an investor vary, and even change over time, so engaged advisors will continuously work with their clients to understand that shifting definition of risk and invest accordingly.

[I]nvestors who are interested in protecting and growing their wealth over time are better off focusing on value, which has the opposite attributes of price

Considered investment
Most investors focus on price as the primary variable in making investment decisions. Do I think the stock will go up or down? How far has the stock gone up already? How well has it performed year to date? The temptation to focus on price is strong. After all, price has the appealing attributes of availability, transparency and frequency. We can all agree on the closing price of a stock on any given day, and that price is set continuously on national exchanges. Behavioural psychologists consider this an example of the availability bias, in which we naturally pay more attention and give more credence to information that is readily available.

Yet investors who are interested in protecting and growing their wealth over time are better off focusing on value, which has the opposite attributes of price. The fundamental value of a security is not readily available, and even talented securities analysts can arrive at widely different estimates of value. But value, unlike price, has the advantage of greater stability. The price of companies changes day to day and second to second: value doesn’t. Investors focused on protecting and growing their long-term wealth should therefore be more concerned with value than price.

Various studies have shown that most people spend more time planning a vacation than managing their investment portfolios. Investing requires significant research into the security, enterprise and industry under consideration for a direct investment, not in an effort to confirm opinions already held, but to understand how those opinions might be proven wrong. Even if an investor engages a professional advisor, they should still take the time to understand what he owns, why he owns it, and how it aligns with his own definition of investment success. Knowing what you own is a critical element in identifying and managing portfolio risk, as it allows investors to differentiate between factors that can change the long-term value of an investment, and those that simply affect the short-term price. There are two basic implications of this principle. First, it is dangerous to invest in securities or portfolios where you don’t have visibility into the investment rationale, process or holdings. Transparency is critically important. Second, holding too many positions can prevent an investor from knowing them well enough. Diversification certainly plays a role in portfolio construction, but too much diversification leads to shallow knowledge of each investment.

Confronted with the burden of such in-depth research, many investors choose to manage risk by only owning passive investments, such as index funds, that mirror the return of a broad range of securities. Yet passive investing has not proven to be a good hedge against loss of capital, and, in a very real sense, there is no such thing as passive investing. Investors in an S&P 500 Index fund lost 50 percent or more of their money twice since the turn of the century. The market bounced back in both cases, but surviving a bear market in anticipation of a rebound to follow requires the fortitude to remain fully invested – a difficult thing to accomplish when human nature wants to just stop the losses and sell everything. Both of those bear markets remind us that indices, by virtue of their construction methodology, are essentially price momentum strategies. The larger a company is (price per share times number of shares outstanding), the more of it an index fund has to buy. That, in turn, creates upward price pressure that increases the market cap of the company, requiring even more purchases. That momentum shifts into reverse in a bear market. Instead of thinking of investing along an axis of passive versus active approaches, investors should consider the underlying strategy at work – even if unintentional – and decide on that basis.

Source: US Bureau of Labor Statistics
Source: US Bureau of Labor Statistics

Managing risk
Since the ultimate objective of portfolio construction is to support future spending, investors should appreciate that there is a difference between wealth and money: purchasing power. While this simple fact may not be top of mind during times of modest inflation, for those investing for the long term, inflation is an on-going threat to preserving and growing wealth. Ultimately, it is not how much money you have that counts, but what goods and services that money can acquire. Inflation – even at modest levels – eats away at that purchasing power every day, posing a risk that traditional methods of risk management can’t hedge. This seems like a misplaced concern in an environment where inflation is subdued, but that won’t always be the case, and, even if it is, the damage that inflation can wreak on the purchasing power of a portfolio over time is meaningful (see Fig. 1). Even at a modest two percent inflation rate, a dollar loses close to 40 percent of its purchasing power over a 25-year period, so longer-term investors should take inflation into account when constructing a portfolio and considering the risks that confront it.

As many of these observations illustrate, diversification is an inadequate tool for managing risk, especially when investors take the time to consider their own definition of risk. Diversification as a means of reducing risk assumes risk is price volatility, and then hinges on the perceived benefit of owning assets that are less than perfectly correlated. If part of your portfolio is headed in one direction while another part is performing differently, the combination can lead to both higher return and lower volatility. This concept makes logical sense, but practically speaking, it doesn’t always ring true. Indeed, experience has shown that correlations between asset classes rise in periods of stress, therefore diminishing the benefit of diversification precisely when it is most needed. Furthermore, the interconnectedness of economies and financial markets has generally caused correlations to rise over time. Diversification is not without merit, but it is insufficient alone as a tool to manage risk during financial crises.

Investment success is a marathon, not a sprint, and as global financial markets change in the 21st century, so too must our understanding and management of the risk that necessarily accompanies any investment activity. Rather than accept a market definition of risk, it pays for an investor to think long and hard about what they want their portfolio to do for them, and what risks threaten the successful accomplishment of that goal. That is a time-consuming exercise that warrants regular revisiting. Nevertheless, the payoff for that investment of time and energy is a portfolio better aligned with the investor’s objectives, and a more robust relationship with an advisor who is helping the investor to attain those ultimate goals.

Ayeyarwady Bank becomes a dominant force for Myanmar

Myanmar today sits comfortably alongside some of South East Asia’s biggest names, in among a region best characterised by explosive growth and an abundance of emerging economic opportunities (see Fig. 1). While most would consider the country to be one of the region’s lesser prospects, there exists a fair few reasons to feel positive about Myanmar’s future.

For one the country’s banking sector has withstood extended periods of political unrest, and Myanmar’s policymakers have recently taken pains to promote growth and boost the sector’s attractiveness to international parties. When its central bank announced earlier this year that it would allow foreign banks to set up shop in Myanmar for the first time in two decades, global industry names quickly assessed what opportunities were there for the taking, whereas local banks proceeded to speculate about how the decision might come to bear on their standing. The interest generated and progress made thus far, however, shows that the country is serious about advancing its banking sector, and capitalising on emerging economic opportunities.

Already established players have seen the banking sector come on leaps and bounds in recent years, and helped turn a largely undeveloped market into a formidable economic force. Ayeyarwady Bank (AYA Bank), for example, is one institution that has weathered the challenges of years passed and cemented its place as a major regional player and an industry benchmark.

Serving the wider public
Established little over four years ago, AYA Bank is authorised to operate as an investment and development bank for domestic market participants. Among the institution’s key responsibilities are comprehensive borrowing and lending facilities, as well as a number of key international banking services, including international remittance, payment and trade. What’s most important, however, is that the bank has at no point let up in its ambition to bring international quality financial services to Myanmar’s long underserved banking public.

“Due to some financial liberalisation and two new telecoms players in Myanmar, we are seeing the banking industry expand at a far greater rate than ever before,” said one spokesperson for AYA Bank. “Add to this the fact that the Central Bank of Myanmar will also allow some qualified foreign banks to operate limited banking business soon in Myanmar, and the sector’s prospects look promising.”

The country’s banking sector has expanded at an impressive rate, although the speed at which the sector is growing has brought with it a number of complications. “There are some challenges when a bank is expanding rapidly in Myanmar, in terms of human resources, attracting qualified personnel and also the telecommunication and legal infrastructure.”

Another of the challenges facing those in the banking industry is the fact that certain regions of the country are far less developed than others, and much of the population today is without access to banking services. Therefore, Myanmar’s leading industry names have made every effort to expand their reach to often-neglected areas of the local community. “I think we have strategised in a way that we made our presence known in such regions with our physical existence,” says the spokesperson at AYA Bank, which, since its inception in August 2010, has opened up no less than 74 branches in order to cater to every corner of the country.

Source: World Travel and Tourism Council. Notes: Figures are predicted
Source: World Travel and Tourism Council. Notes: Figures are predicted

However, expanding upon their physical presence is only one part of the solution, and AYA Bank has moved to also develop its online presence in order to tap a number of precious opportunities in Myanmar’s emerging online and mobile banking sector. “Although internet penetration is fairly limited, we have seen a hike in the use of mobile phones and 3G services, especially in areas such as Yangon, Mandalay, among others. We have also seen shifts in customer preferences, and this did not deter us from introducing the first internet banking service in the entire banking and financial sector in Myanmar on June 17, 2014.”

Although internet penetration is still fairly limited in the country, AYA Bank has sought the services of expert third parties in negotiating the challenges that come with tapping a population with limited access to the internet. “It is a revolutionary financial service and one that will hopefully change the perceptions of the local people with regards to banking services. AYA Bank is also the first and only bank that has centralised its core banking solutions to enhance electronic banking services in Myanmar. Even though internet penetration is limited across the country, with poor speed and bandwidth, AYA Bank has managed to work with system/solution providers with the relevant knowledge and experience to run solutions in this present condition.”

Standing in the way
The bank’s centralised electronic solution allows customers to essentially take out and transfer money wherever they may be, which represents a major step forward for a country that not long ago left the majority of the population with no option but to do without financial services altogether.

While the development marks a major step forward for both AYA Bank and the country’s banking sector as a whole, it also shines a light on the country’s deficiencies, and the extent to which internet banking is hindered by weak or inadequate infrastructure. However, this is far from the only obstacle standing in the way of the digital banking sector’s development.

One of the major challenges for internet banking is to ensure that customers are made to feel at ease with new technology and the possibilities it brings ahead of traditional channels. The short history of online and mobile banking is littered with instances of failure, owing predominantly to the poor reception of consumers, yet AYA Bank maintains that this is certainly not the case in Myanmar. “I think customers are very receptive – they now have more choices and more confidence when they see a strong physical presence in the region,” said one spokesperson for the bank. “We believe that we need to move from a cash-based banking to cashless banking that saves time and cuts costs for customers who need no longer make the trip to a bank. Therefore the consumer and market response to AYA Bank’s continued development of electronic and online banking is quite positive.”

Irrespective of its high standing in the domestic banking space, AYA Bank remains a relative newcomer to the market, although it has managed to make good on what few advantages come with being a new entrant, predominately by focusing on innovation and technology. “I think being a newcomer has its pros and cons, in that we get to learn from earlier entrants,” says the bank’s spokesperson. “Additionally, with advancements in technology, we are able to better analyse shifts in customer preference before developing innovative new products and services. Moreover, being a relative newcomer, it was easier for us to migrate to a core banking system compared with those with more years experience and a much bigger customer base.”

Innovation and technology, however, are far from the only departments in which AYA Bank excels, and it has also taken major steps to instil a sense of customer-focus across the entirety of its operations. “Differentiation and customer-centricity is the core strategy of AYA Bank in staying ahead of our competitors. Expansion of the branch network is still one of the strategies in a country of this size and with this population. On the other hand, channel expansion through the development of electronic banking is also one of the key ways of differentiating traditional banking systems, such as ATM, internet and mobile banking. However, customer service is one area on which our bank management is always focused in gaining a competitive advantage.”

The country’s predominantly cash-based economy will take some time to peter out, although it’s only a matter of time before pioneering names in the banking sector lead the slow transition into a cashless economy. Spearheaded in part by the government’s decision to welcome foreign players into the market, local names will be looking to bolster their IT capabilities and reputations in order to adequately compete with international names in the banking space.

“We plan to expand our branch network, as well as introduce new processes to improve efficiency at our branches,” says the spokesperson. “Our plans also include more innovative product and service offerings in order to stay ahead in the competitive market, especially with the expected entry of foreign banks to the country.” Once completed, the banking sector’s reorganisation and modernisation should see the national economy rise to rank alongside some of its more successful neighbours, and finally make good on the IMF’s prediction that the country could well become “the next economic frontier.”

With greater investment, Bangladesh’s economic potential is huge

Bangladesh has experienced a consistent GDP growth trajectory – more than six percent over the last 10 years. Cheap labour cost (one-fifth of China and half of India), and a young consumer base of 160 million with progressively higher purchasing power, have led to its development. Add to that several key fundamental drivers and we have the most valuable gem in Asia.

The macro-economy has been driven by exports and remittance, leveraging workforce – both of which have been growing at a Compound Annual Growth Rate (CAGR) of over 15 percent in last 10 years – and have accounted for over one-third of GDP. The central bank has actively managed the growth of the financial system while ensuring stability across key economic variables like exchange rate volatility and inflation.

Also the agricultural sector – contributing around 18 percent of GDP – has been growing steadily with moderate growth over the last 10 years. Socioeconomic indicators such as literacy rate and life expectancy have all gradually improved substantially relative to the peers. The literacy rate has risen from 54 percent to 60 percent and life expectancy has improved from 65 years to 69 years in the last 10 years. We believe this will have a positive impact on per capita income over time. Bangladesh is the second-largest exporter of Ready Made Garments (RMG) and the fifth-largest recipient of remittance. Also, the agricultural sector is almost self-sufficient, providing a material buffer for the economy as a whole.

Emerging from strife
Bangladesh has struggled in many aspects over the last decade. Lack of real FDI, poor infrastructure, unplanned growth in population, a scarcity of skilled human resources, corruption, poor safety standards for industrial workers and most importantly, political risks, have affected the country in reaching its true potential. Had these issues been addressed properly, Bangladesh might have already achieved double-digit GDP growth rate. The government, however, has been taking proactive initiatives in recent years to mitigate these obstacles.

LR Global has developed a time-tested and refined investment process focused on developing markets

The power generation capacity, a long-standing hindrance in our country, has improved, from 4,000MW in 2001 to 7,500MW in 2013. Additionally, Bangladesh has been working closely with several international development organisations to address these barriers to growth. It is not surprising that the country is on the radar of many institutional investors, but realisation of FDI is still poor.

The country can achieve and investment grade rating of BBB/BAA if it addresses various risk factors, including political risk. In our estimation, political risk alone costs Bangladesh at least 150 basis points more in terms of credit spreads. Unfortunately, there is lack of recognition and realisation from the policy makers, general public and politicians about this substantial cost, due to political risk alone. Nevertheless, despite these challenges, Bangladesh is expected to be on a positive growth path, albeit less than its potential.

At LR Global, a New-York based investment firm focusing on frontier economies, we realised the strengths of underlying drivers of Bangladesh early on and identified that it is on the trajectory of shifting from a frontier to an emerging economy. In order to gain a foothold in this slowly rising economy, the company established LR Global Bangladesh Asset Management to tap into the investment potential in Bangladesh.

The journey in Bangladesh started almost 15 years ago, and the firm believes that the country will achieve its potential over the next five to seven years, facilitated by reforms as well as by attracting local and foreign capital to high-potential sectors of the economy. Backed by strong fundamentals like low-cost labour, the potential to develop a skilled labour force and rising consumer demand, industries such as apparel, healthcare, construction materials, utilities, and consumer staples hold immense potential for growth.

The company has invested in various asset classes including listed equities, fixed income securities as well as high potential private equity transactions with an investment horizon of five to seven years. Leveraging its long history and local knowledge, LR Global has developed a time-tested and refined investment process focused on developing markets. These processes are calibrated to meet the specific challenges of each market.

We follow the top-down investing approach that involves holistic analysis of the economy and the financial world. The approach of top-down analysis has ensured optimised asset allocation, careful company selection based on fundamental analysis, superior investment timing and market intelligence.

These methodologies are consistent with our team’s views on certain critical forward looking factors which include macro economic analysis, industry analysis, company analysis and a proprietary valuation process. This process allows us to analyse and cover a large universe of companies leveraging a unique but dynamic investment process that is not only efficient but also scalable.

As a result, since LR Global was established, the funds generated superior risk-adjusted return compared with the benchmark – broader stock market index – and its low beta portfolio experienced significantly less volatility to the benchmark. Its public market portfolio has outperformed the benchmark with an annualised alpha of 8.7 percent over four years and around 80 percent of the out-performance has come from asset allocation decisions (see Fig. 1). With one of the strongest teams consisting of investment professionals who have expertise across multiple industries, the investment team is focused on identifying the most lucrative investment opportunities as well as managing the risk of the portfolios.

While we take a long-term investment view, our process is a fluid and dynamic one to adjust to market conditions. Our emphasis on downside protection leads us to investment in companies with attractive valuations. We believe this emphasis limits our loss potential should the investment catalyst not materialise. We attempt to build downside protection into our process by evaluating and quantifying the risks versus the reward opportunity of every investment in the portfolio.

Niche market infiltrated
There are specific private sectors that have enormous potential for future growth, and LR Global has accessed a number of these. Many companies in addition to growth capital require material improvements in areas such as business processes, corporate governance, strategic-decision making and HR development. Synergy between these private entities and LR Global can be achieved by providing growth capital, skilled human resources and allocating the right resources correctly in a timely fashion. Its material value addition is to identify gaps and provide solutions for issuers to reach their true potential.

Source: LR Global
Source: LR Global

Our services include leadership development, product development, process re-engineering and effective execution of well thought out business strategies. LR Global has a strong track record in private equity investments. We are different from other investors in terms of active involvement with management and leadership teams. We are activist investors, and from the outset we ensure a win-win structure for both parties. The sectors in which LR Global has made investments include flexible packaging, pharmaceuticals, healthcare services and financial services. To achieve higher business objectives in these companies, the company has added substantial value ranging from inventory management, management information system (MIS), marketing strategies, HR development, to financial control and risk management.

A notable example of our efficient management is Unicorn Industries, a leading flexible packaging company in Bangladesh. We identified the gaps in its business operations, and turned the company into a highly profitable venture in just two years. We also plan to bring Unicorn Industries into capital markets next year, potentially the first of such listing of a true private equity investment. The company has also managed Thyrocare – an internationally recognised brand and a true market leader in healthcare service. It’s the world’s largest preventive health care company and has a highly successful business model, perfectly suited to address the health care challenges in Bangladesh.

Despite political issues Bangladesh is already in an advantageous position to enter the accelerated phase of economic growth and development. Similar to India, the private sector is expected to play a key role to drive the country in achieving the middle-income status by 2021. Undoubtedly, our entrepreneurs have already proven themselves by their contribution to the economic stability, despite all odds. Local entrepreneurs, business professionals as well as farmers of Bangladesh have a track record of exploring technological advancements and mitigating business risks to ensure sustainable development in their own ways.

But it is the lack of resources and capital that is holding back the growth pace and depriving them to reach the potential. Their efforts will not be fully materialised unless the above-mentioned issues and challenges are handled effectively beyond foreign aid and subsidies. Institutional investors can fill the gaps by providing professional guidance and patient capital to create value that is mutually beneficial and sustainable. We believe that if the financial and intellectual capital can be linked up with entrepreneurs effectively, the economy can grow to unprecedented levels beyond the usual forecasts by experts.

CorpBanca expands into Colombia’s banking sector

Internationalisation is the name of the game in the banking industry today. Major banking players across the globe are taking pains to bring their products and services to underserved markets in the hope of securing a foothold in the region and tapping lucrative opportunities. However, with expansion into new and unfamiliar territories come a number of challenges, chiefly, those regarding competitiveness.

After establishing a high profile in Chile, CorpBanca has set its sights on neighbouring Colombia as it looks to diversify its operations and benefit from the country’s burgeoning economy. Having spent the past few years pursuing an aggressive M&A campaign, the bank has repositioned and restructured to expand upon its presence in South America and bring its products and services to an underserved Colombian market. We spoke to CorpBanca Colombia’s CEO Jaime Munita about Colombia’s banking climate and some of the challenges the bank has come up against throughout its internationalisation process.

How important is banking for Colombia’s economic development?
It’s extremely important. Colombia’s banking system is growing at approximately 16 percent on an annual basis, so it’s clearly a very important driver of the economy. One of the major goals for us is to grow organically – at least at the same rate as the financial system. Though we consider it to be challenging, we believe there are significant opportunities for growth given the relatively low levels of banking penetration in Colombia. There are a number of major economic reasons for banking in Colombia.

We must also take into account the size of the local market in Columbia, which has a population of over 47 million people compared with 17 to 18 million people in Chile (see Fig.1). This opens windows of opportunities to grow at strong rates. The country as a whole represents a very good opportunity to increase our balance sheet in a market that is growing very well economy-wise. It is one that is stable from a social and political point of view, and is proving increasingly attractive for investors seeking to make good on its potential.

What are the key challenges for banking in Colombia at present?
Well I think that the challenge is to have a more profitable banking industry through increasing efficiency, cross-selling and asset quality.

I think the other important key aspect to bear in mind is how risk might vary in certain regions of Colombia, which means you have to know the specifics of the market. That being said, this doesn’t necessarily take anything away from the country in terms of potential.

Can you take us through CorpBanca’s introduction to Colombia?
First of all, we arrived in Colombia in 2012 and assumed control of Banco Santander in May of that year. We then proceeded to rebrand the bank shortly after, changing the name from Banco Santander to CorpBanca Colombia. Over the following six months, we worked to adjust all the branches appropriately.

16%

Annual growth in Colombia’s banking sector

Later we saw an opportunity to buy Helm Bank, which was very complementary with CorpBanca Colombia. After the acquisition of Helm Bank in August 2013 we worked very hard on the integration process to design the strategy, the corporate structure and the operating and IT models that we wanted to implement as a new bank.

In January 2014 we started executing the strategy, and in June the legal merger was materialised. With the legal merger we completed an important stage in the integration process and we must now continue to work it into one platform. We hope to finalise the IT migration by the end of 2015.

In a nutshell, CorpBanca has spread its activities in many areas consolidating as the fifth largest financial group in Colombia, with a 6.5 percent share of the market. With our current capital base we can grow and expand in new segments or participate in project finance such as upcoming public infrastructure projects – a core area for CorpBanca in Chile.

How has CorpBanca influenced key developments in Colombia’s banking sector?
To draw any conclusions now would be premature, as we are relatively new to the Colombian market and thus far we have been focusing on the merger process of two close acquisitions. To mark a trend we aim to provide a wide and personalised financial offer combined with the highest standards of quality and services.

Tell us about the bank’s internationalisation plans and what they consist of
CorpBanca’s vision is to build a larger platform for growth and profitability, thereby increasing its future profit generation potential.

With these acquisitions, CorpBanca aims to support Chilean companies in their expansion through Latin America and to participate in the growing Colombian banking industry, one of the most attractive worldwide.

The Colombian high market’s potential is based on the strong outlook of its economy (rated at investment-grade by Standard & Poor’s, Moody’s and Fitch Ratings) and the lower penetration that its banking industry currently shows. The high professional level of executives and employees in the Colombian capital market, and CorpBanca’s expertise in successfully developing winning strategies in a deeper banking system, such as the Chilean system, are two of the key factors underpinning the expected success of this acquisition.

CorpBanca acquired two first-class banks in Colombia. The high quality of its executives, customers, loan portfolio and deposit base, as well as its well defined strategic plans are key elements that support the confidence to enter this market, continuing the development, without the need to implement changes. The merged bank has become a bigger player across all product lines, with a balanced mix of businesses focused on commercial and retail operations.

The next step in Colombia would be acquiring up to 100 percent of CorpBanca Colombia ownership, a process that is part of the announced Banco Itaú/CorpBanca merger. Nowadays in order to reach that participation in Colombia, CorpBanca would have to subscribe a significant capital increase to satisfy Chilean regulatory restrictions regarding foreign investment (up to 40 percent of bank economic equity).

How has the decision to expand changed CorpBanca’s philosophy and strategy?
The CorpBanca Group is better diversified for being in different countries. For 2014 we expect around 4.8 percent economic growth in Colombia, given that the different sectors and the financial industry are performing very well. This is a larger growth rate than Chile (which has an expected growth rate between 2 and 2.5 percent), so the given added value is part of CorpBanca’s growth strategy and diversification philosophy to maintain on the top.

What issues has CorpBanca encountered throughout the internationalisation process thus far?
Key challenges have been accounting reporting and applicable regulation for foreign investment, considering that CorpBanca was pioneer as Chilean bank in expanding abroad.

Source: World Bank, Official Population Clock
Source: World Bank, Official Population Clock

What are CorpBanca’s ambitions for the future?
CorpBanca’s ambition is to become a leading banking platform for future expansion in Latin America, specifically in Chile, Colombia, Peru, and Central America. The pending merger between Banco Itaú Chile and CorpBanca goes some way toward capturing this goal.

As a result of the partnership, the merged bank (Itaú-CorpBanca) will reap several benefits:

  • The combined franchise will have a greater scale and resources to compete more effectively;
  • It will have greater market share in Chile by gross loans with an approximate 12.3 percent market share (excluding gross loans from CorpBanca Colombia and Helm Bank);
  • It will have the opportunity to partner with a premier Latin American franchise;
  • The ability to leverage Itaú Unibanco’s strong global client relationships;
  • A combined entity with the potential to generate significant synergies in Chile;
  • A sustainable dividend flow supported by greater scale and earnings capability of the combined enterprise.

Moreover, the transaction enables the creation of additional synergies through optimisation of cost structures; savings derived from enhanced branch networks; relevant savings derived from scalable IT systems; the improvement in cost of funding; and the ability to further leverage Tier I Capital – in line with CorpBanca’s efficiency and profitability strategy.

The new Chilean Bank is expected to be the fourth largest private bank in Chile, with $46bn in assets, $35bn in loans, $27bn in deposits and a capital strengthened by the $652m capital increase that Itaú Unibanco will inject into Itaú Chile prior to the merger. With this greater scale, the institution will be able to exploit various cross-selling opportunities at an expected lower cost of funding.

CorpBanca is now at the expectation for the relevant regulatory authorisations as part of the steps to follow to cement the pending merger with Banco Itaú Chile.

BCI Bank enhances Mozambique’s economic prospects

Mozambique is one of the fastest growing economies in Africa, helped in part by a burgeoning tourism sector, but mainly by the discovery of vast fields of natural gas off the country’s coast. A slew of clever reforms passed by the government with the aim of supporting the development of the financial sector are likely to boost consumer confidence, and international interest.

In this optimistic environment, BCI Bank has been flourishing as one of the foremost financial institutions in the country. One of the bank’s specific aims is to explore some of the more remote regions of the country that have little or no access to formal banking, and by doing so, helping to develop these regions and finance businesses there.

Paulo Sousa became CEO of BCI in 2013, and has been busy ensuring the bank’s recent successes grow into long-term development. He tells World Finance what have been some of the key challenges for BCI in Mozambique’s nascent banking industry, and how he has handled these difficulties as CEO.

The latest BCI figures reveal growth of 20 percent in 2013. What stands behind such significant growth?
Our final data for the whole year indicates that 2013 was a landmark year for us. The bank enjoyed a path of growth and also managed to consolidate the process of this growth. In addition, the base of our customers increase by 38 percent and so did the geographical dispersion of the commercial network. In terms of internal processes and of its strategic positioning, the bank has developed a series of initiatives that will enable it to solidify its structures in the near future and make BCI not only a bank with strong growth, but also a solid bank. Last year did not disappoint, but 2014 will also be a significant year of growth in which we will be committed to the continuous expansion of our commercial network throughout the country, especially in many of the districts where there is no banking service coverage.

38%

Growth in BCI customer base 2013

BCI announced that it plans to invest in the oil and gas sector in 2014. What form will this investment take?
Using our expertise in the area of investment banking and the expertise that our bank shareholders have in this field, we are going to set up a specific desk dedicated exclusively to the energy sector. It will be highly focused on supporting the entire development process of the oil and gas sector in Mozambique, which is likely to undergo exponential growth in the coming years. We are getting ready to become an important force in this field too.

With the discovery of oil and natural gas is there the possibility that other sectors, such as agriculture and tourism, will suffer?
We don’t see that risk. Because the size of the Mozambican population and the country’s potential in terms of agriculture and tourism are decisive in themselves and for these sectors to be of adequate size. Both sectors should develop to be aggregators and to create jobs. Natural resources will always be highly distinctive, niche sectors, with very specific activities, and a high level of know-how, but they will never be sectors that cover all of the population. Therefore, we will continue in our belief that traditional sectors – in which there is still much to do in terms of development, investment and introducing technology – can be more profitable and more capable of creating wealth for the people.

Bringing banking services to rural areas is essential for the growth. What has BCI done to ensure this is implemented successfully?
More than 25 percent of BCI branches are located in rural or peri-urban areas and this number will grow significantly this year. This is a sign of what has been our contribution to the process of bringing banking services to all of Mozambique. The last branch that opened in 2013 was in Mueda, where we were able to truly experience the impact of a new branch in a district where there were no previous traditional banking services. The impact this has had in the population’s day-to-day life has been immeasurable. But agriculture or tourism are proximity sectors where the existence of a bank could greatly stimulate the development of each activity. We are setting up specialised desks and specific lines of credit that respond to the real needs of these types of business, which will always be key sectors for us; they allow a clear distribution of local wealth and the creation of jobs. They are local activities, which help structure the country.

The dearth of financial institutions lending to Mozambican companies is a key issue.Why is there such a shortage of lenders?
We have to recognise the development stage of the country. As Mozambique is an emerging economy, access to credit is a commodity that at times has been considered scarce. But I think that it is part of this vision that we all have of this moment we are going through in a country that is growing rapidly, where there is a constant flow of investment and this creates greater pressure on bank lending. Even so, in many cases conditions are yet to be met for companies to have access to bank loans, because they are not duly structured and organised. I think that time and the development process will help allow some of these problems to be solved. However, I also wish to mention that BCI has been particularly focused on extending its lending base, whether to individuals or to companies, and also on launching some specific ranges in this area.

What investment plans does the bank’s strategy feature?
Above all else, we have a strong short-term growth plan, which is focused on boosting the expansion of the traditional bank branch network. This will allow us to open about 18 new branches this year. We will also continue to invest in the growth of our human resources. The bank has developed a strong growth strategy in the areas of investment banking, corporate finance, and capital markets, which are areas of specific know-how and which we are very focused on maximising at this stage of growth in the country. I would say therefore that we will grow in depth by expanding the organisational structure, but we are also keen to foster growth in an intrinsic manner by developing new areas of expertise that already exist within the organisation.

If growth remains robust, what role could Mozambique play in Africa and the world?
Mozambique now holds a prominent place on the world map as a developing country enjoying rapid growth. We can now compete with international benchmark in what are the best practices in the world in terms of economic growth; but it is a country that still has great room for development, so there are many opportunities. In terms of the African continent, Mozambique has the chance to become a trendsetter due to its potential for development and growth. But above all else Mozambique can set a benchmark in other fields: in the areas of good governance, of economic and social development, and of distribution of wealth. It also has potential in terms of natural resources and is making a name for it around the globe. The country’s potential is huge. The coming decades will be crucial for Mozambique being able to indeed reassert itself as an important figure in terms of the African continent, but above all as an important figure on a world level.

However, for robust and sustainable development to occur there are a series of factors that depend on the country and there are a series of factors that are external. Countries today, in the way they are interrelated on a world scale, cannot determine by themselves what the premises of their growth process will be. What happens in the world will determine what happens in the country.

My thoughts as to what Mozambique can do relate to governance arrangements, investing in key sectors of the economy, in economic and social development, in education, and in health. In practice, to enable the whole population to have access to the benefits of this new economic cycle and for this to be an inclusive process, which relies on all Mozambicans, because this will surely be the way of bringing success and consolidation to the entire growth process.

Sex and drugs and GDP: what does Vicky Pryce think of the EU’s new economic calculations?

Under the European Union’s new ruling for calculating GDP, which comes into effect in September, prostitution, drugs and weapons trading will all be included. But what effect is this likely to have on economies? World Finance speaks to economist Vicky Pryce to hear her views.

World Finance: Well Vicky, surely this is just a smoke screen because these, let’s call them industries, have been around for a long time, so it can’t have any effect on economies surely, other than making them look healthier on paper?

Vicky Pryce: The over-all level of GDP will be going up, because now we are going to be counting a lot more things that we weren’t counting before. It’s actually not going to make any difference to growth rates, that’s the interesting thing. What the Office of National Statistics has said is that, although there are these recalculations that are taking place, they stopped in 2009, they do in fact signify that over a ten year period GDP was probably considerably higher than we had thought before; possibly by £60bn a year. But in fact it will make no real difference to anything much at all, but what it will make a difference to is, once we have a real idea of what those activities are, we will be able to monitor them. Of course we know that particularly on prostitution and illegal drugs, there is an issue of whether we control it, whether we deregulate them, and so on. So I think the impact that trade in these areas is going to have, as a result of government activity, it is going to be a very important one for them to trace.

It’s actually not going to make any difference to growth rates

World Finance: But do you think in the end this could maybe backfire then, and almost make legal activities legitimate?

Vicky Pryce: I think most of the money that was changing hands has been spent anyway, so that is the black economy that we always calculated, which some how or other never made it into income accounts, with the result of course that one wasn’t collecting any tax in those activities. It doesn’t legitimise it at all, if anything it puts a lot more control over them, because we have a measure of what it is, and any way of trying to refine it and change what actually happens in those areas, is going to be quite an important one I think for policy makers.

World Finance: Well critics have suggested that this new way of calculating GDP is way of sugar coating sovereign debt. So do you think it is politically motivated?

Vicky Pryce: There are some things that were going on anyway, that the Office of National Statistics has been trying to sort out, which are still in line with what the European statistical accounting regulations required, which was drawn up last in 1995. So they need to be cleaned up. Some of the changes that are happening have got very little to so with any changes in the way in which things are calculated across Europe, they have to do with us doing them slightly better than before, and having things we didn’t do before adding into it. There are a number of other changes, which have nothing to do with anything to do with Europe, which have to do with a better way of how looking at how we are spending various things; for example research and development. It is really important to have a real understanding of what companies spend, particularly when they do it in-house, and that isn’t normally taken account of. So we are much more R&D orientated and innovative economies than we actually thought, and I think that is pretty good again if you are setting the type of policies which is important for growth in the economy. And then there are the ones, because of the changes in European legislation, or at least European requirements on the accounting side. If you add them all together, they account for that increase. It’s not just the little bit in terms of what happens on illegal drugs, and what happens on prostitution. Nevertheless, those two together seem to account for abou £10bn a year, That’s quite significant and is something which we didn’t have a real handle on before, I think now we’re there.

World Finance: And what sort of effect will this have for stagnant economies such as Italy, for example?

Vicky Pryce: We have always known really what the Italian black economy was like, in terms of size. Usually, I think, the estimate had been about 25 percent – it may be more. Boosting the economy doesn’t really make a huge difference. Of course everyone will be looking at, what does it mean from a comparative view point. Now if you are assuming of course that the black market was larger in some countries, then obviously they can look slightly better. So we are going to be having to watch them, and see what it means. But in many ways it should shame them, we have always known that. I think Italy had always assumed that it’s GDP that what the National Statistics said there, and the markets have always assumed it. That’s why the economy takes over when there is really no growth in Italy. If you look at current measure of GDP what we do know of course is that there is an awful lot going on that is simply not collected by those statisticians.

Some of the changes that are happening have got very little to so with any changes in the way in which things are calculated across Europe

World Finance: Well France has of course said it’s not going to include things like drugs and prostitution. Now surely if GDP is a benchmark for economies, this will weaken France internationally speaking and surely there should be a universal system to measure GDP.

Vicky Pryce: There have always been differences and that’s the reality. But of course we have Eurostat, which is trying to look across and make assessments in terms of what the difference is perhaps of calculating GDP are, and adjusting things so we have a slightly better idea of what other countries are doing. That has always been the case, it has been a big debate as to whether GDP means anything at all. The GDP is not a fantastic measure, but it is the best we’ve got.

World Finance: Well from a layman’s perspective, it does seem to make GDP calculations almost farcical, because how can you calculate how much revenue is taken from prostitution or narcotics, surely it’s just guess work?

Vicky Pryce: Well we know that there is no revenue in terms of income tax. It will be interesting to see if one could perhaps get revenue out of that. There is a big issue now of how do we look at this entire sector, and how do we make some of it perhaps more legitimate, and some of it we reduce in terms of what it does. Because in reality it’s not productive, we lose that amount every year in terms of proper productive capacity, and the economy could be doing so much better if that money were being spent in a different way.

World Finance: Well the white elephant in the room here does seem to be weapons, because this is obviously a controversial industry, it is not illegal. So surely this was counted before?

Vicky Pryce: The real thing is how you count some of the amount that is actually being spent producing them, whether it is included in capital investment or whether it just seems to be an intermediate production of anything the armed forces do. And I think that is a change that has also taken place, in terms R&D. Are we basically talking about something that just contributes to the final thing out there or is it a thing in it’s own right. And I think there has been a change in that definition, which is really why we have some things that we weren’t counting separately before, being counted now.

World Finance: Is there are concern to include weapons because, for instance, if a warship or plane was wiped out during a conflict, could that wipe off millions or even billions of the countries GDP?

Vicky Pryce: I think there is a big issue about the commissioning generally, so we are not just talking about weapons, we are talking about what do you do about energy decommissioning, nuclear and so on. What they have done here is in fact suggest that at the end of an asset’s life, you have also got to count that in as well. So you have to take into account what that means for the GDP. I think that is actually a fairer way of looking at destruction that may happen at times, if you look at what happened after the Second World War, assets were destroyed to such a considerable extent that one had to really start from scratch, in order to get back to some normality. And I think definitely not having any real view of what happens to this asset, which is finally decommissioned, is quite an important of what we were missing before. And hopefully we will have something better in the future.

World Finance: Vicky, thank you.

Vicky Pryce: Thank you.

Banco Capital’s ambitious projects maximise customer satisfaction

The Ecuadorian private banking system has been undergoing a variety of changes. Since 2013 local authorities have strived to overhaul the sector and make it more profitable, transparent and sustainable. The Ecuador National Assembly is in the process of reviewing proposals that would institute a new monetary and financial code for the sector, that will pose many more challenges for banks – but can potentially make the industry much more resilient.

“During 2013, Ecuadorian private banks faced major challenges that forced the institutions to readdress the dynamic of continuous improvement to optimise efficiency, profitability and overall financial options that would allow them to achieve customer loyalty and attract new markets,” explains Luis Javier López, Executive President of Banco Capital. “Thus, Banco Capital has found itself constantly searching for mechanisms to generate steady growth over time, minimise risks and create new lines of business that it can offer its customers as a part of its comprehensive banking services.”

The growth in the productive credit, added to the national exchange of the Ecuadorian Production Matrix makes private banking an important player in the economy. It is important to stress how much the sector has grown and how much it supports small and medium businesses in Ecuador today; a market that has long offered many challenges for conventional banking and funding enterprises.

Efficiency and profitability
“Here at Banco Capital there is a vision to grow and redirect credit to new customer segments, such as small and medium enterprises,” says López. “By offering new lines of financing for working capital, automation of transactions and other services we can enable these businesses to be more efficient in their processes and focus on their core business of production, leaving in expert hands the financial and transactional management.”

In response to all the challenges and opportunities being faced by the investment banking industry in Ecuador, Banco Capital has been assessing some of its core strategies. “The strategic vision of the bank is to foster continued growth with efficiency and profitability,” says López. “This will be achieved by improving its competitive position and with long-term focus, so that value for its shareholders, customers and employees is generated, while contributing to the socio-economic development of the country.”

However, in order for the bank to achieve this vision, it will be required to improve its processes, according to López. So, a pivotal pillar of the bank’s recent development has included the creation of new products that meet the current needs of customers. The bank has also been developing an ambitious digital platform, which it hopes will help make interactions with clients more efficient for both sides.

“The technological platform of Banco Capital, T24, has been provided by one of the leading companies in the banking software industry, Temenos, present in 125 countries worldwide, ensuring a high level of efficiency in our processes,” explains López. “The bank has made ​​significant investments to keep this platform updated as it strengthens the functional and technical structure, pushing us to the forefront in this field and ensuring that that the processing and security of our customers’ information is fast and secure.” This technology platform consolidates information systems, hence, its accessibility in terms of user profiles are reliable, accurate and complete. “There are strategic partnerships with other institutions to offer our customers other service channels, whose platforms are integrated within the security protocols of our system,” adds López.

Another one of the ambitious projects the bank has in the short term is to be able to issue its own credit card, with which it will offer its customers a more effective and flexible financing option. “The card will aggregate values ​​that differ from the financial market and expand the bank’s range of products,” says López. “They are designed for easy handling and do not saturate the clients’ options, but allow easy and profitable financial management.”

Strategic planning
Strategic alliances between Banco Capital and other reputable institutions have been of utmost important to facilitate the access of services to customers; a long-term a goal that will help provide better services to customers that don’t require access to a physical office to conduct transactions, but create more options to meet clients’ requirements. “Options like Servipagos network has enabled Banco Capital to maintain adequate coverage for their customers while providing personalised attention through their advisers for business operations and investment,” explains the López. “Furthermore, the Bank has an efficient and secure electronic banking that meets the security requirements for transactions safely and quickly.”

The implementation of services such as electronic statements and SMS confirmations of transactions for both physical and electronic channels, have enabled customers to benefit from technological tools to provide safety and speedy information. Banco Capital is one of the only banking institutions in Ecuador to offer this vast array of services across its markets.

“The banks strives to constantly update it’s technological systems and software to ensure continuity and speed of service, making significant investments in its technology platform and strengthen its core banking that results in quality customer service,” says López. “Similarly, transaction monitoring and protection of information and communications mean the bank can offer its customers security in transactions and diagnosis of internal and external vulnerabilities; a service provided by an internationally recognised company, sparing no effort to have a modern and efficient banking system.”

Personalised service
Over the years Banco Capital has invested a significant amount of time and money in developing its human capital. By training its employees and developing their skills, the bank can ensure that their contribution will help achieve objectives and allow market differentiation. “Day by day the institutional values ​​of loyalty are strengthened,” says López of his team. “Teamwork, honesty and transparency are vital to guarantee a strong structure where employees are constantly motivated and challenged. Developing the skills and abilities of each individual is not only great for the bank, but also personal development.”

During the past year, the bank maintained a risk rating of AA(-), assigned by the Socieded Calificadora de Riesgo, an entity authorised by the Superintendence of Banking and Insurance of Ecuador, which, “for a financial institution, is synonymous with good risk management and client security,” according to López.

“Emphasising proper management and standards of financial prudence – while facing new challenges that allow us to enter new niche markets and create new business lines – is vital to ensure the bank has sustained growth over time,” he says

“Comprehensive risk management of the institution is one of the fundamental pillars that allow Banco Capital to mitigate credit risk, liquidity, market and operational and reputational risks, with a proper balance between deposits and loans, trying always to decentralise the risk by diversifying our operations and stand,” says López.

It is, however, the personalised services offered by the bank that López believes has led to success over the years and will continue to do so in the future. “With more than 20 years of experience in the field of investment, Banco Capital has carved out an important segment of private banking with expert management consultants and personalised attention to investment clients. The bank has strengthened customer loyalty and is always looking to expand the business to have more satisfied customers without sacrificing quality of service.”

Banking sector integral to sustaining UAE’s economic future, says UNB

Years of stunning growth from its vast resources of oil have led to the UAE to become the extravagant bridge between east and west. With dazzling cities like Dubai and Abu Dhabi, the UAE has built itself a number of destinations that are becoming destinations for entertainment, financial and business for the modern world. But while the huge quantities of oil are continuing to boost the economies of the region, it is important that the UAE invests into areas that will be sustainable once the oil has dried up.

The banking sector in the UAE has seen particular attention in recent years, with growth bouncing back considerably since the impact of the global financial crisis after 2008. As a result, a number of banking institutions have emerged to offer a range of financial services that are helping to fuel the region’s economic growth, while experiencing a healthy degree of competition. One such bank is Abu Dhabi-based Union National Bank (UNB), which has enjoyed consistent success over the past decade and is set to expand further in the coming years as well. World Finance spoke to the bank’s CEO Mohammad Nasr Abdeen about the UAE’s unique offering to banking clients, and why UNB has been so successful.

The UAE has seen rapid expansion in the non-oil sector over the past two years. How has the growth been experienced in the banking sector?
The UAE is a major international tourist and business centre, as well as one of the most modern, stable and safe countries in the world. Growth in the non-oil sector accelerated in 2013 and the strong momentum has carried through the first half of 2014 as well. According to reports by the IMF, while growth in oil production moderated, public projects in Abu Dhabi and buoyant growth in Dubai’s service sectors continued to underpin growth, which reached 5.2 percent in 2013. Economic growth is expected at 4.8 percent in 2014 and about 4.5 percent in coming years, supported by a number of megaprojects announced over the past 18 months and the successful bid for the World Expo 2020.

UNB is witnessing tremendous growth opportunities in various spheres of economic activities

The UAE is continuing to benefit from its safe-haven status in the region. Government spending in Abu Dhabi and Dubai will help to sustain non-oil growth throughout the period from 2014 to 2018, including the construction and manufacturing sectors. Services growth will also be buoyant, helped by trends in private consumption and strong dynamics in the trade, transport and tourism sectors. Further expansion of the country’s airlines will continue to boost these sectors. Tourism is expected to continue to grow as the UAE targets new markets and introduces new product offerings.

The outlook for the UAE’s banking sector remains positive, in line with the country’s economy and as growth prospects have been improved by the relatively smooth restructuring of much of Dubai’s debt. The main drag on growth in 2014 – the debt-funding cliff – is easing as restructuring has thus far occurred smoothly.

Bank lending in the UAE grew 7.3 percent year on year in 2013, according to data from the UAE Central Bank. The UAE’s aggregate bank deposits also rose 9.5 percent year on year in December 2013. The outlook for the UAE banks in 2014 remains favourable, supported by robust non-hydrocarbon growth, low interest rates and a further increase in real estate prices. The Institute of International Finance (IIF) has forecast 11 percent growth in loans and deposits each, with provisions remaining stable and NPLs declining further to 7.4 percent for 2014.

What are the opportunities emerging for banking institutions like UNB?
In the wake of the improving economic landscape in the UAE, UNB is witnessing tremendous growth opportunities in various spheres of economic activities. UNB enjoys strong credit ratings, stable profitability, sound liquidity and a robust capital adequacy position well above the mandated requirement. UNB has extensive branch coverage in the UAE and has a diversified revenue stream with presence in the areas of retail banking, corporate banking, Islamic banking, treasury, private banking and SME’s.

Given the competitive banking landscape in the UAE, the challenge is to grow business volumes while ensuring that pricing pressures do not adversely impact the bottom-line on an overall basis. However, the considerable branch network along with alternative delivery channels, on going investments in technology and infrastructure, innovative products offerings and focus on quality services has well positioned the bank to effectively compete in the market place.

As part of the bank’s vision, to be a key player in the region UNB Group expanded its branch network by adding 16 new branches across the region in the last year, thereby enhancing its footprint to 110 branches and offices spread across the five countries – the UAE, China, Egypt, Kuwait and Qatar – where it operates. Under the improved market scenario the bank’s focus is to enhance and diversify its asset base across all the important economic sectors.

The banking sector in the UAE is extremely competitive. What makes UNB stand out?
It is known for its prudent lending policy and does not focus on one specific economic sector as a key driver for growth, but rather ensures that there is an appropriate diversification of exposure to various economic sectors that make up the local economy. The relationship between risk and return is continually assessed for each sector and business line, keeping with the prevailing economic conditions.

All this is not possible in a service-oriented industry without paying close attention to the well-being of our staff, which in turn drives customer satisfaction through a combination of world class processes, procedures and superior delivery channels powered by cutting edge technology.

What are the benefits and limitations of being an Islamic banking institution?
The market for Islamic banking has grown rapidly over the past few years and this robust growth is expected to continue in coming years with rich potential in the region. The Islamic banking sector has a bright future in the UAE as it has been playing a major role in financing infrastructure projects, residential properties and corporate expansion. However, Islamic banking is fiercely competitive in the country with increasing numbers of Islamic financial services institutions in the market place. Therefore in order to grow asset base and remain competitive, it is imperative to remain focused on innovative product development, distribution and operational excellence within Islamic tenets.

UNB is predominantly a conventional bank with an Islamic window. Its total assets under Islamic banking business were $1.85bn in June this year, representing 7.4 percent of the total assets of the group. The bank offers a wide range of Islamic products and services through its Islamic Banking Group and also its subsidiary Al Wifaq Finance Company, catering to the needs of both corporate and retail banking clientele. The Islamic banking segment has remained profitable with tremendous growth opportunities.

What is in the pipeline for the UNB?
Its expansion policy helps to strengthen its footprints first in the UAE and be the best in class, while looking at other business opportunities in the Middle East and the world, at the right time and right place. The expansion is not only for the sake of expansion but also for the sake of successfully accomplishing its vision and mission.

In 2006 UNB acquired a majority stake in the share capital of Alexandria Commercial and Maritime Bank of Egypt that has since been renamed to Union National Bank – Egypt. With this acquisition, UNB has gained access to the Egyptian banking market through 32 branches. The bank is currently considering enhancing its capital base and its distribution network to tap the growing potential of Egypt – one of the most populous markets in the MENA region.

In 2009, the bank established a presence in the Qatar Financial Centre (QFC). UNB–QFC branch is primarily focused on granting credit facilities and deposit taking from middle market, and global corporates and deposit taking from corporates and UHNWIs. UNB is exploring opportunities to further extend its presence in Qatar. It has also opened a representative office in Shanghai China, being the first bank from the region to do so. The bank also has a branch in Kuwait, offering a full range of retail and corporate banking products and services. Reviewing other geographic locations for a presence or strategic alliances will add to shareholder value.

Why is CSR so important to UNB?
CSR is a key area of focus for UNB and is intrinsically embedded in the bank’s vision, mission and strategy. It is committed to providing a positive impact on its customers, employees and the communities where it operates with a dedicated budget allocated for CSR initiatives every year. This budget has been consistently increasing every year, although we believe that the true measure and impact of CSR is through engagement and involvement of all stakeholders rather than simply by spending more money. Towards this end, UNB has been regularly getting its employees involved and participating in key CSR initiatives like Earth Hour, Desert Clean Up, volunteering, and blood donation.

Over the years the bank has consistently supported CSR initiatives ensuring that it plays an important and active role as a responsible corporate citizen, with the core area of focus centred on education, ‘Emiratisation’, special needs, climate change and the environment. UNB launched its inaugural 2011 Sustainability Report and became the first bank in the region to achieve a Level A+ rating certified by the Global Reporting Initiative. The bank followed it up with an independent external validation of its 2012 Sustainability KPIs and is currently working on finalising the 2013 Report based on the new GR4 guidelines.

UNB remains firmly committed to its core philosophy and positioning as ‘the bank that cares’, and will continue investing in efforts and resources into activities that have a direct bearing on the community we operate in. The bank will continue to support humanitarian and social causes through an integrated approach as we see this as a mutual growth process for us and for the community at large.

Myanmar Airways International opens up the country for business

As Myanmar continues to open up its economy, the country is experiencing a considerable rise in interest from around the world. Since the unexpected wave of economic and political reforms were unveiled in Myanmar in 2011, international investors have enthusiastically looked at the country as being ripe for a swathe of business opportunities. Similarly, global tourists have looked at Myanmar as a fascinating new holiday destination that was previously considered too remote for them to access.

However, up until recently, the country has not had an airline industry developed enough to cater for this sudden influx of international visitors. All that is beginning to change. Since 2011, the airline industry has enjoyed a rapid level of growth that is making it much easier for people to visit the country, and also for the local Burmese population to travel to the rest of the world.

A developed airline industry is a key cornerstone of a modern economy, and one that is vital for developing nations to take the next stage in their growth. Fortunately for Myanmar, the country already has an airline with a rich history, capable of helping to usher in a modern, internationally recognised airline industry.

Growth and investment
The aviation industry in Myanmar has gone from strength to strength in the short time since liberalisation took place in 2011. It has enjoyed some of the highest passenger growth rates in Asia over the last two years, while it also has a number of actively competing airlines trying to carve out a piece of this new market.

Since 2011, the airline industry has enjoyed a rapid level of growth that is making it much easier for people to visit the country, and also for the local Burmese population
to travel

Nonetheless, while the growth has been impressive, the industry faces a number of challenges if it is to realise its full potential. The government needs to invest in further domestic capacity, building more airports across the country, while also modernising the existing ones to meet international standards. Also, a lack of capacity has meant that although there are more than eight airlines, only 40 aircrafts operate.

Among the airlines currently operating within the country, there is one that has been operating for many decades now. Myanmar Airways International (MAI) has been operating in the country since 1946, when it was initially just a domestic service airline known as Union of Burmese Airways. Beginning international flights in 1950, the airline would later become MAI in 1993 when the country changed its name. Although it was run as a government backed firm, MAI began as a joint venture between Myanmar Airways and Singapore Airlines. Since then, the airline has developed its offering with the help of other internationally recognised partners, including Royal Brunei Airlines and Malaysia Airlines, while also making sure it meets international operating standards.

A leading standard
Things radically changed in 2010 when one of the country’s leading financial institutions, KBZ Group, acquired 80 percent of the business. A result of the change in ownership was the sector seeing drastic change of routes and bringing a new level of financial expertise to the industry. MAI now flies throughout the country, as well as many other international destinations, including Singapore, Kuala Lumpur, Bangkok, Guanghzhou, Siem Reap, Phnom Penh, and Mandalay. The airline has also been operating a charter flight service between Myanmar and locations in Korea and Japan since early 2013.

Such has been the success of MAI in recent years that it is the only airline in Myanmar to receive the International Air Transport Association’s (IATA) Safety Audit Programme Operator certificate, reflecting its commitment to meet the standards of other international operators.

Since the beginning of this year, KBZ has taken control of the remaining shares in the business, giving MAI the financial stability that will mean it can play a leading role in the further development of Myanmar’s aviation industry. Now the firm, under the leadership of the KBZ Group, is refocusing its efforts on growing into a leading proponent of sustainable aviation. This includes the recent introduction of the Green Movement Programme, which is aiming to raise awareness of environmental issues within the industry.

Now MAI has a fleet of seven Airbus A320s, which offer passengers a modern, safe and comfortable mode of transport both inside and outside what is becoming an incredibly fascinating destination.