The four pillars of wealth management

There are many different ways of interpreting wealth management. On the one hand, there are those who focus on pure and ‘simple’ portfolio management, which is often far from simple. On the other hand, we have the consulting models that consider that service as a commodity, with limited added value. Between the two poles, there are infinite shades. We are inclined to view financial asset management as a solution. And not because that activity has lost its dignity. It remains essential.

However, in a market context like the current one, we are convinced that we need to broaden the analysis. And after all, the customers we turn to have much more complex needs. The synergy at BNP Paribas group level in wealth management is constant and strong, in order to bring the value of a large international group to its Italian clients. There are few pure wealth management players in the Italian market with a dedicated structure and strategy. HNWIs need dedicated offer and service models, but individual requirements must be articulated, because each customer is different from the others.

Our wealth model
A systematic method is needed. At BNL BNP Paribas, the wealth management model has four pillars when it comes to consulting needs: certified quality, integrated vision, effectiveness, and a 360-degree approach. To ensure quality, we have built and launched an ‘excellence academy’ that started in October 2021: an ambitious and concrete initiative, it was developed with SDA Bocconi to certify the quality level of BNL BNP Paribas wealth managers. This is a 24-month training course, developed internally, at the end of which bankers obtain a certification in wealth management, issued by SDA Bocconi. We built it together, but the teachers and the evaluation criteria are from the university’s school of management, one of the most prestigious in Italy. The training course is completed in a series of classes dedicated to analysing a wide array of potential issues identified by the individual operational managers of BNL BNP Paribas. This certification is for every one of our wealth managers; they attend it before receiving their final certification.

An integrated vision
Many of our wealth management clients are entrepreneurs. It does not make much sense to limit yourself to looking only at liquid financial assets, which omits the fact that typically the most important asset of these families is their company, which is sometimes worth much more than their financial assets. Since it is pure risk capital, it must be taken into account when it comes to investments. Above all, the needs of the company must also be considered. For this reason, we will continue to enhance the synergies with BNL’s corporate banking – a necessary choice if we want to look at customers’ assets as a whole. This liaison with corporate business is important and has become increasingly central to our overall approach, paving the way for our local clients to operate at an international level, on a global stage with BNP Paribas Group.

An integrated approach
Our third pillar is a means of organising work in a systematic way, preparing and planning each meeting with clients along with all other associated activities, with a minimum horizon of 15 days. Finally, the correct approach is needed. We are building a network of advisors, wealth planners and credit specialists who work in total support with the banker, developing a relationship founded on shared knowledge. The method we are applying is conceptually based on a very deep analysis of the client’s assets and the role of the wealth manager is now becoming more and more like that of a senior banker, one with an overarching view of a client’s needs. The essential focus must always be on this archipelago of needs in order to develop a healthy working relationship with the client.

Banker remains the relationship owner
In the world of business, being a door opener isn’t just about a sense of responsibility, it’s about being highly attuned and conscious of others, and we manage this at BNPP by bringing quality via a huge span of solutions and services to our clients. We are about to launch a consultancy service that provides the possibility for the client to access all advisory services whenever and however they want, and that is offered on the basis of a pricing that provides for an all-inclusive commission, measured according to the size of their assets.

Furthermore, this offer also allows for a dedicated wealth advisor, who supports the banker with the aim of bringing a specialist view directly to the client. It is just one of the many innovative ways in which we are transforming wealth management to offer transparent and timely advice. Here, value for money is the key.

Certified quality, integrated vision, an effective system and approaching customer needs from every conceivable angle. These are the ways that BNL BNP Paribas are leading the way in its industry.

XSpot Wealth: helping to navigate market turbulence

While all recent research shows that the COVID-19 pandemic might be a thing of the past by the summer of 2022, it is not over yet. The last 18 months have proven to be crippling for most people on many different levels. Nevertheless, it has acted as a catalyst for necessary changes as we prepare to exit the COVID-19 era wiser, stronger and better in all aspects.

Many believe we now need to structure our choices around a more sustainable way of living to navigate these difficult times. The reliance on technology has been critical in keeping the world’s interconnectedness afloat while broadening the use of platforms. We believe it will fuel a decade of technological evolution; unlike anything we have experienced in the last 50 years in all sectors. Global financial markets went through unremitting periods but proved very resilient for those who were well prepared. Subsequently, our investors remained confident through these difficult times and are now reaping the benefits of the economic recovery.

The impact on global financial markets
The markets went through some very turbulent times during March 2020, where implied volatilities of stocks and oil spiked to crisis levels. The stock markets dropped as much as 30 percent while oil traded at below $0 per barrel. This was caused by a surplus in supply and a significant drop in demand due to the coronavirus pandemic. Simultaneously, credit spreads on non-investment grade debt dramatically increased as investors braced for a once-in-a-lifetime catastrophe.

However, the governments and central banks were prepared to take all necessary steps and supported the economy significantly. The US alone has brought an extensive fiscal stimulus of more than $5.8trn in three tranches. Two of them under the Trump administration, the $3trn stimulus in spring 2020, the $900bn stimulus in December 2020 and another $1.9trn stimulus this March from President Biden. Of course, we are also expecting the $2trn infrastructure bill to follow soon. The combined total exceeds $7.8trn in contributions to households and businesses. Comparatively, the sum is a far more extensive response to the COVID-19 crisis when compared to the 2008 global financial crisis.

Arguably, the above stimulus has sparked fears that hyperinflation will stay for years to come. The counterargument proposes that most of the financial support went directly to households to protect them from rising debts and helped them to increase their savings. These savings will prove vital if the Federal Reserve and central banks decide to delay their monetary tightening. Central banks not fulfilling their mandates to maintain inflation below two percent is a base case scenario for our investment committee. Otherwise, increasing yields could take indebted companies to bankruptcy, and a recession will follow. Consequently, the trillions spent to deter a decade-long recession will be immaterial.

Investors are keen to get back to normal
We see some risks associated with rising consumerism in sectors like real estate. Consumers refrained from making purchases during the pandemic. This helped build up a backlog of demand that became apparent after Q2 2021 when the first signs of recovery emerged. As a result of rising inflation, investors are keen on placing their bets once again in the real estate market, but things are a bit different this time. The real estate market has rapidly corrected since the drop from its all-time highs. We firmly believe it can promptly bring new highs with the recorded demand from domestic and international investors, especially in developed capitals.

We believe that global stock and bond markets will move to the next phase of mature growth, which will be reflected in investment flows

These developments are not isolated to the real estate market. Despite fears of a slowdown, the global economy shows signs of stability, with the stock markets preparing for another positive year. Nasdaq predominantly led the rally as tech stocks were resilient during the pandemic and made the case for digital evolution in a short period. While we believe tech stocks will continue their incredible performance for years to come, our focus has turned to value sectors and banking since the beginning of this year.

As we revert to everyday life and habits, specific sectors will begin to outperform during the following years. For instance, health companies will be of great importance in any portfolio. This is because people getting out of this pandemic now understand how R&D can prevent this from reoccurring. Additionally, mRNA technology will rise as a new approach to medicine.

Infrastructure companies are another area we are focusing on. Emerging from the pandemic our habits changed quite a lot and we believe that the ‘working from home’ concept will become mainstream for many companies, so fewer people will be required to commute to and from their physical offices. Additionally, the huge spike in digital retail sales during the pandemic will force retailers to re-think their physical presence with local branches. We expect infrastructure companies to play a significant role in transforming our cities. The $2bn infrastructure investments will – apart from demand – help to increase the supply side, which is vital to the economy and public finances. Another sector we have already invested in is banking. With all the turbulence in 2020, banks have shown that they are well capitalised and prepared to play a significant role in helping reshape our economies. That is why we believe banks are going through one of their best periods in history. All big banks announced better than expected profits. They were much higher than the estimates in several cases, causing a sharp rise in their stock price. Many banks have increased or are expected to increase the dividend they distribute to stimulate investment interest. However, the most important clue comes from the repurchases of own equity. Since the end of 2020, this practice has been allowed and utilised by banks. Subsequently, repurchases of own shares are intensifying month by month. Between August 9 and August 13 alone, banks bought $1.26bn worth of treasury shares. No other sector carries out more intense share buyback programmes. According to a report by BofA, a study of similar data from 2020 shows that banks have a strong chance of outperforming all other sectors in the coming months.

Our post-pandemic expectations
We believe that global stock and bond markets will move to the next phase of mature growth, which will be reflected in investment flows. Thus, we will experience a decade of growth in stock markets.

At XSpot Wealth, we analyse all possible scenarios and prepare our different plans with complex stress testing tools to respond to sharp market movements. All our plans are expected to produce great results by the end of 2021, a year that many believed would be negative for the stock markets. We have strategically shifted away from treasuries in riskier plans. As the economic trajectory continued to improve, we added an ESG-only thematic plan to our offerings. Not only do we believe flows in ESG investments will keep increasing but that returns of such investments will prove far more attractive.

With the markets entering the mature growth phase, capital movements to the banking, tourism, hotel, energy, and value sectors are already visible. There may even be an attempt for more sustainable growth in China. As time goes on, the situation in China is quite likely to start its normalisation course. As always, global markets will show signs of normalisation earlier, and that is why we are closely following the developments regarding a possible change in trend. Trading volumes in Chinese ETFs continue to be large. This is a very positive indicator as a potential trend change will have a solid basis. There is a particular focus in the Chinese technological sector, which is now trying to break the uptrend of the last six months following its recent drop.

Digital disruption is the way forward
At XSpot Wealth, our teams are working to augment artificial intelligence in most business actions. Our Robo-advisor program is designed to address clients’ needs better, faster and in a more efficient way. These developments are essential as private investors are moving away from the traditional models. We are expanding quickly and our clientele is growing at a rate that is 30 percent faster than last year as we prepare to expand in the Middle East with our office in Dubai.

Furthermore, we have started offering our technology to regional banks, asset managers and family offices, to expand our reach and strengthen institutions. This is achieved through a robust solution that can easily connect to existing infrastructures. This can contribute to the development of their offering through the automation of operations and the provision of advanced and personalised services to their customers. We are helping to provide a cost-effective solution with reduced risk and access to the world’s top-rated custodians and prime brokers.

Growing together towards sustainability in Thailand

As a state-owned commercial bank, Krungthai Bank always stands beside the people and society of Thailand as one of the country’s economic pillars and the government’s strategic partner in implementing government policies, reflecting our vision of ‘growing together for sustainability.’

In order to respond to drastic changes in customer behaviour due to digital disruption, we have decided to drive a dual strategy in which we improve the efficiency of our traditional banking business and safeguarding it against disruption while venturing into new businesses that focus on leveraging data on digital platforms so that we can interact with our customers more effectively and meaningfully. As we believe that digital technology is the key to empowering better lives for Thai people, we have been focusing on developing our digital infrastructure and using digital technologies to serve both our customers and the people of Thailand.

Our Thailand open digital platform, Pao Tang mobile application, now has over 33 million users, making it the largest digital banking platform in Thailand. We are also serving 13 million users of Krungthai NEXT mobile banking application, 16 million users of Krungthai Connext LINE service, and 1.5 million users of Tung Ngen mobile application for merchants.

We have defined five key ecosystems that are highly relevant to people’s lives and we believe that making improvements in these areas will eventually lead to better quality of life and sustainable growth.

1. Government technology
As the government is trying to realise its Thailand 4.0 ambition, we have been working closely with it to lay foundations for the country’s digital transformation and digitise government services. Our open digital platform, Pao Tang mobile application, is the main platform used to connect the people to government services, and as the platform provider, we expand our customer base and help Thai people familiarise themselves with digital and financial technologies. The COVID-19 pandemic has accelerated digital adoption rate and Pao Tang has become the main tool used to implement relief schemes and deliver financial aid to people, helping the people benefit from government schemes and helping the government gain valuable data that can be used to deliver more targeted economic policies and packages in the future.

Millions of people have benefited from different COVID-19 relief and economic stimulus schemes made available via Pao Tang. Among others, Half-Half co-payment scheme, where the government helps pay half of the bill when a registrant makes a payment at a participating merchant using Pao Tang’s G-Wallet, has helped people lower their cost of living, boosted domestic consumption and helped small merchants survive the economic slump.
Moreover, we have digitised and upgraded several government services with blockchain technology. For example, the blockchain-based Thailand VRT mobile application and web application allows tourists and merchants to process VAT refunds for tourists more conveniently, accurately and paperlessly.

The e-Court and e-Filing platforms have digitised court procedure, making dealing with the court faster and more convenient, which directly benefits the people and has helped Thailand’s ranking in the Ease of Doing Business Index.

2. Health and wellness
Krungthai Digital Health Platform was introduced to enhance the efficiency of the public health system and enable ‘Smart Hospital’ to improve the people’s medical and healthcare experiences. We have worked with the National Health Security Office (NHSO) to provide easier access to universal healthcare via Health Wallet on Pao Tang and improved the management systems for hospitals under the universal healthcare programme.

Within the Health Wallet, people can make appointments for medical services at hospitals or medical units nearby, view medical service history, use Health ID QR codes to verify their identities and make payments for the excess fee that is not covered by universal healthcare. Pao Tang is also used in COVID-19 management projects; for example, people can request free antigen test kits and people in Bangkok can register for vaccination in Pao Tang.

We believe that digital technology is the key to empowering better lives for Thai people

We have also partnered with various hospitals to pioneer the smart hospital model where health technologies, such as self check-in kiosks, AI chatbot for patient screening, telemedicine and a blockchain-based health information exchange system are employed to help them serve their customers better and improve their efficiency. Furthermore, as we realise that having a strong research and development capability will benefit the country in the long run, we provided financial support for King Mongkut’s Institute of Technology Ladkrabang to contribute towards the building of King Mongkut’s Chaokhun Thahan Hospital and establishing it as an innovative hospital and a medical research and development centre that will uplift the country’s healthcare industry and reduce reliance on imported technologies. All our efforts in the health and wellness ecosystem help to ensure healthy lives and promote well-being for Thai people.

3. Educational institutions and students
The bank has partnered with universities in the ‘Smart University’ project to develop a cashless society within the university by providing cash management solutions on the Krungthai digital platform and installing cashless payment facilities in universities. University-specific mobile applications are developed to help students and staff manage their university-related tasks and activities.

For example, students can view class schedules and check-in classes, receive class-related notifications, view an unofficial transcript, use the app as a virtual student ID card, and make payments. This helps students and staff familiarise themselves with the digital lifestyle and prepare them for the digital economy and Thailand 4.0.

4. Transportation
Transportation is one of the most important activities in people’s daily lives so we aim to make fare and toll payment simpler, faster and more convenient by making them cashless and creating a common ticketing system that includes different public transportation services.

We installed QR code payment and EDC machines on buses so that commuters can pay with a credit or debit card, a government welfare card in which people with low income receive financial aid, a BMTA contactless prepaid card, or by scanning a QR code.

We have installed contactless payment terminals on smart ferries so that fare payment can be made using a debit or credit card as well as a HOP prepaid card. As for expressway tolls, motorists can easily pay tolls with cards and we are currently developing a free flow toll collection system that will greatly reduce congestion at toll booths.

In an effort to create a common ticketing system that connects trains, buses and ferries, we have developed ‘Mangmoom Card’, a debit card that can be used to make fare payment within the ‘Mangmoom’ common ticketing network, which currently includes the blue and purple lines of MRT trains. The network is expanding and will cover more mass transit options in the future.

5. Payment
We have upgraded the Krungthai NEXT mobile banking application with cloud native technologies to make the application scalable, stable and secure, so that we can make lives simpler for everyone. The application can handle massive concurrent transactions while providing a stable and seamless user experience as well as maintaining the highest level of security. One of the key features in Krungthai NEXT is its bill payment service, which covers the largest number of payees in both public and private sectors, thus covering the payment needs of our customers in a single mobile application.

Krungthai e-Donation platform was developed to make donation simpler for both donors and organisations receiving donations. When a donation is made via QR code payment, the donation record is directly submitted to the revenue department, thus removing the paperwork and making it more convenient to claim tax deduction for the donation.

Go Local, Grow Local
Leveraging the bank’s strengths in financial literacy and a strong line-up of products and services, we, together with partners who are experts in different areas, engage with local communities to help them develop their local businesses and capabilities, promoting the sustainability of the communities.

Koh Tao, Better Together
Krungthai Bank joined hands with UNDP Thailand and Raks Thai Foundation in the ‘Koh Tao, Better Together’ campaign to help boat drivers in Koh Tao who were affected financially by the travel ban due to the pandemic. We used our e-Donation platform, which has made the donation process more convenient and improved the transparency of crowdfunding. The money raised was used to hire boat drivers to clean beaches and collect debris, which helped the nature of Koh Tao recover and promoted harmonious and sustainable living with nature.

We have prepared and readied ourselves, as well as the country, for the upcoming full-scale digital economy by continuously developing financial service platforms in the five ecosystems that respond to customer needs as well as employing technology to reduce inequalities and promote social and environmental sustainability. All of these efforts reflect our continued determination to realise and stay true to our vision #GrowingTogetherForSustainability.

Carnegie’s global outlook following the pandemic

Inflation is here, and higher than expected. Inflation-proof the portfolio with real assets, banks, robotification and companies with pricing power: they are the likely winners in an environment of higher cost pressure.

Growth in the world economy has peaked, we are approaching the apex of central bank liquidity injections and COVID-19 is still an uncertainty factor. Investors are moving into rougher terrain. Growth should remain above trend and is more likely to be subdued by supply issues than demand factors. The semiconductor famine is still ongoing, freight costs are sky-high, companies are having a hard time finding workers, and wages are accelerating.

Demand is likely to hold up, supported by budget stimulus packages, corporate investments and recovery in the service sector. On the other hand, the tax take on capital gains and labour has begun to rise in the UK and (soon) in the US. Growth is subsiding in China; the country is wrestling with over-indebtedness in the property sector and we have recently been hearing surprisingly harsh rebukes of business. Large central banks are easing up on the liquidity pedal, while smaller ones are already raising their reference rates. The stock market has taken this with equanimity thus far – a tapering without a tantrum. The economic impact of the pandemic will be determined by the race between vaccines and virus variants.

Hot stock and bond markets are probably approaching a correction phase. The risk of rising long rates in the US is intensifying since Congress has agreed to raise the debt ceiling and the Fed is putting the brakes on its asset purchases. The central banks’ toolbox is orientated towards the demand side, and eliminating labour supply bottlenecks is getting trickier.

Returns can still be found through stock-picking companies that can set their own prices and are not exposed to risks in unpredictable supply chains. Profits recovered dramatically in 2021 and persistent (single-digit) profit growth in 2022 is entirely possible in the light of issued economic growth projections. The virus is still generating uncertainty with Americans and Europeans heading indoors as winter approaches. High stock valuations and investor optimism imply significant risk of disappointments.

Carnegie Private Banking pocketed profits and reduced its overweight towards equities – at which point Nasdaq Stockholm had risen by about 30 percent this year. Other attractive investment opportunities are scarce in an environment characterised by minimal bond rates, low credit spreads and higher inflation. In ‘the return of inflation’ section, later in this article, we analyse these challenges and present a few investments in real assets.

The return of inflation increases incentives to protect assets against higher inflation. This favours real assets, including real estate and infrastructure, along with companies that can pass on rising costs to the end customer. Exposure to energy commodities and base metals is also of interest.

Is the positive scenario intact?
Basically, several of the positive drivers are still in play. The economy is chugging along nicely and a lot of curves are pointing upwards. The year 2021 is looking like it will be very good from a growth perspective and the signs are also positive for the outlooks in 2022. Listed company profits are thus expected to grow next year as well. Still, we cannot get away from the fact that profit and macroeconomic momentum have probably peaked, meaning the acceleration rate is likely to slow. The reasons are that expectations have risen during the year and there should not be the same pent-up need for many goods and services next year. The stock market thrives when data outcomes are better than expected and forecasts can be revised upwards.

We are seeing a similar pattern when it comes to stimulus packages. The central banks, with the US Fed leading the pack, are continuing to make the financial markets happy with liquidity, but that notwithstanding, the plan is to gradually slow the pace. The pundits are writing at great length about how this tapering is supposed to be a threat to the stock market, but we can count on the banks to move very cautiously to avoid unwanted market turbulence. However, we cannot ignore that the next step is likely to be incremental reductions of the liquidity injections, and thus a little less of the good stuff. The fact that we have reached a peak in our base scenario regarding growth, the profit growth rate and liquidity makes us a bit more careful heading into the autumn and winter. If we also consider that the stock market is relatively highly valued and there have been no major corrections since October 2020, a vague sense of unease creeps in. Some investors have no doubt had enough time to get used to the pace over the last year and have begun to underestimate the risks of equity investments.

China: A new cause for concern
There are other factors clouding the picture right now. The trend in China is often difficult to read. At present, we are witnessing some kind of economic slowdown combined with stricter regulations on certain industries and companies. China has been a key growth engine for the global economy, and if the country’s economy were to slow down more permanently, that would, by extension, mean problems for many other regions. Governments usually launch various stimulus packages as soon as the economy shows signs of weakening, but China is now aiming to curtail the economic significance of the real estate sector.

Downshifting before a bump
Our positive view on the stock market during the year was based on a strong economic trend, rising profits and massive liquidity injections trumping high valuations, certain bubble tendencies, inflation risks and the commonly moderate returns in the summer months of the year. We are now becoming a little more cautious, simply because we believe we have passed the peak and that risk/reward will be slightly poorer from here on out, meaning that the potential for further upturns is not much greater than for corrections. It should be noted, however, that we are not averse to equities.

2021 is looking like it will be very good from a growth perspective and the signs are also positive for the outlooks in 2022

Carnegie Private Banking is maintaining a small overweight against foreign equities. The reason is that the low interest rate level is still providing strong support for share prices. There is no doubt that TINA (there is no alternative) still applies. Although we can trace some upwards pressure on interest rates in the autumn, it would take fairly large upturns for this to be a problem. As we see it, the biggest risk over the next year is that the central banks will misstep in the tapering process, resulting in turbulence in the fixed income market.

We have placed the cash we freed up by lowering the equity weight in alternative investments. We still prefer this asset class over fixed income investments. Our forecast for rising rates combined with low credit spreads in corporate bonds indicates limited return potential going forward and this curbs our enthusiasm. Nevertheless, fixed income instruments serve a certain function as diversification in a well-diversified portfolio. We see somewhat better potential for return in alternative investments, where our uncorrelated strategies have worked well in the past year.

The return of inflation
Inflation is here – higher than expected and perhaps not as transitory as the central banks believe it will be. The US inflation rate has settled at an annual rate above five percent since May and inflation in the eurozone stepped up to three percent in August. At present, the inflation rate in Sweden is almost 2.5 percent.

US President, Joe Biden

The central banks have been trying to counter low inflation and growth since the financial crisis of 2008 by setting low and sometimes negative rates. In the past, holdings of cash and short nominal government bonds have been key instruments for managing risk and have produced positive real return. Today, such exposures cause a loss in purchasing power.

Regardless of whether or not inflation is here to stay, the central banks’ ‘kidnapping’ of nominal bonds makes asset allocation even more challenging. How should equity risk be balanced without digging into capital? Inflation-adjusted bonds have not been much help either because real interest rates have been low, often negative. There are, however, several indirect ways to protect capital against higher inflation. In our alternative portfolio, we are increasing the exposure to real assets including real estate and infrastructure. On the stock exchange, inflation can benefit certain sectors with pricing power, rising wages can work in the favour of companies in robotification, and bank stocks are likely winners if inflation results in rising interest rates.

Navigating in the rear-view mirror
Central banks in the western world believe the current rise in inflation is temporary, without saying how long ‘temporary’ is. The Fed has been trying to nudge inflation upwards for decades. Along the way, it has also changed the inflation measure from the consumer price index (CPI) to the personal consumption expenditure (PCE) deflator. The calculation of housing costs has also been changed. Since 2020, the Fed has changed its policy from the inflation target of two percent to average inflation targeting of two percent.

The biggest risk over the next year is that the central banks will misstep in the tapering process, resulting in turbulence in the fixed income market

The ECB also changed its policy as of this year and now follows a symmetrical inflation target of two percent, where the bank accepts up and down deviations. The aim of the new Fed and ECB inflation targets is for inflation to exceed the target for a period to compensate for earlier shortfalls. In addition, both central banks have purchased even more securities in response to the liquidity shortfall that followed the pandemic. This time, they did not buy only government bonds, but also bought housing bonds. The ECB and the Riksbank have also purchased corporate bonds.

 

Three winners in the face of higher inflation
1) Pricing power: Companies with a monopolistic position, less price-sensitive goods or a market-leading position are winners. When materials and purchasing costs rise in industry and consumer durables, the winners are the companies that can pass on these costs to the end customer.

2) The financial sector: Banks usually benefit in an environment of rising inflation and rising interest rates, especially when the interest curve gets steeper. Net interest income increases when the banks raise their lending rates. The banks are also interesting right now because they are raising dividends, which can compensate for higher inflation.

3) Robotification: Companies in automation and robotification are the winners when there are cost increases related to labour shortages (as we are now seeing in the US and China). This applies particularly when compared to labour-intensive manufacturing companies.

 

The support purchase programmes have reduced the supply and driven up the prices of government bonds, which has made investors look increasingly further out on the risk and reward curve. This has resulted in a lowering of the entire yield curve, which has lowered the discount factor for standardised valuation models and thereby contributed to the inflation we have seen in risk assets (especially in growth companies) over the past 10 years. The Fed has explicitly stated that the bank is now acting based on outcomes and not projections – reactively instead of proactively, in other words. Navigating by what can be seen in the rear-view mirror implies a risk that the Fed will react too late, when higher inflation has already become entrenched.

Deglobalisation and demographics
Inflation has fallen over the past 30 years in pace with rising globalisation as well as technological progress and digitalisation. It is hard to say whether these factors will become less counter-inflationary going forward, but globalisation is now taking a few steps back, not least due to chilly relations between the US and China. Global supply chains are being renationalised – including for subsidy reasons, like when US President Joe Biden’s electric vehicle initiatives focus on ‘all-American electric cars.’

Some also believe that the demographic effects of ageing populations have moderated inflation, as in the case of Japan’s ‘lost decade’ of deflation. Here as well, we are seeing a change. An increasingly older population can cause labour shortages and drive up inflation if automation and productivity do not increase to a corresponding extent.

China, which has added millions of workers to the total global workforce over the past 30 years, is one example. The country’s one-child policy was formally repealed in 2016 and three children are now accepted. But the labour supply is shrinking dramatically and the threat of moving production to China is not going to relieve wage pressure in the western world like it used to.

Major virus effects – but more than that
An analysis of the CPI in the US shows that the latest price increases have been driven mainly by Covid-sensitive goods. If the vaccination programmes also help global supply chains recover, there may be justification for the belief that the current increase in the inflation rate is only a temporary supply shock.

In our alternative portfolio, we are increasing the exposure to real assets including real estate and infrastructure

But a lot of things are getting more expensive and, even excluding pandemic-driven price hikes, US inflation is already above two percent. Energy prices and wage growth are both accelerating. The latter is problematic because wages are significantly more resilient on the downside than commodity prices. There is risk that trade barriers and reduced globalisation combined with expansionary monetary policy will raise the structural inflation rate.

The pandemic: a reflationary crisis
Crises have often been deflationary over the past 40 years. They have been of a financial nature, where bubbles have arisen in asset prices that later burst – such as the financial crisis in Japan, the Swedish banking crisis, the dotcom crash and the financial crisis of 2008. Inflation has often been pushed down due to weak demand when household and business indebtedness have been reduced.

Developments during the pandemic were not caused by economic imbalances. The pandemic has affected the supply side by impacting supply chains and freight prices, causing a component shortage and forcing production shutdowns. Demand has been stimulated by major financial and monetary policy support, which is why the pandemic has instead had a reflationary effect.

Finance Minister of Sweden, Magdalena Andersson

Four causes of inflation
Different asset classes are helped or hindered by inflation to varying degrees. The drivers underlying the inflation are the critical factors. We primarily see four separate (but closely interlinked) inflationary factors:

1. Supply of goods and services:
Controlled by the costs of taking goods to market. A supply-driven inflation shock may be due to wage growth or price increases in constituent goods, such as base metals or oil – there was runaway inflation in the 1970s in the wake of the oil crisis. Technological advances that make goods and production cheaper and more efficient help lower inflation – the chip manufacturing and robotification of the past 30 years, for example.

2. Demand for goods and services:
Controlled by individuals’ needs, budgets and willingness to pay. Inflation is often driven by demand outstripping supply, which sometimes takes time to increase – by building housing, for one such example. An expansionary monetary and fiscal policy has increased demand for housing, primarily in the US, where house prices are up 20 percent on an annual basis (Sweden: 13 percent). Price upturns of nearly 10 percent have been recorded for the OECD as a whole.

3. Money supply:
American economist Milton Friedman famously said, “Inflation is always and everywhere a monetary phenomenon.” In a nutshell, this means that prices, and economic activity by extension, are directly proportional to the supply of money in circulation. This was the basis for how former Fed chair Paul Volcker chose to deal with the runaway inflation of the 1980s: by suddenly hiking the benchmark interest rate to reduce the money supply.

4. Expectations:
Americans were persuaded that the Fed was willing to take all necessary measures to get the price trend under control, which was critical to Volcker’s success. If households and businesses expect prices to be higher in a year’s time, they plan their finances accordingly by either bringing forward or postponing certain consumption and investment decisions. Wage earners who believe prices are going to go up demand higher wages to keep as much of their purchasing power as possible.

 


A better climate comes at a price
Greenflation refers to higher costs due to climate action. Some believe the oil price may remain high for a long time due to strong political resistance to new extraction of oil. Demand and prices for aluminium and copper, the two most important metals for electrification and green transition, have risen sharply. New extraction of these metals has impact on the environment, which can trigger protests from environmental groups and government intervention. Mines in Alaska and smelting plants in China (which produces 60 percent of all the aluminium in the world) have been forced to shut down or limit production. The prices of natural gas and electricity are currently exploding in Europe – before the arrival of winter. One reason is that Europe has scrapped coal power and shut down nuclear power plants and renewable energy is not meeting demand. Emission allowances have surged. Russia has cut its gas exports to Europe – the Russians might need the gas for themselves, or they might be aiming to hasten the opening of the Nord Stream gas pipeline that runs between Russia and Germany.

 

Inflationary environment investments
We have actually not seen a lot of inflation in central bank measurements since the financial crisis, but we have seen enormous asset price inflation, including in real estate, equities and, above all, bonds. Although there is little to suggest that consumer inflation is going to skyrocket to 1970s levels, more investors and managers are presumably abandoning the view that inflation is ‘extinct’ or ‘dead.’ For the first time in a very long time, we can expect somewhat higher inflation in the next few years.

The central banks are presently indicating that they will begin dismantling the current support purchase plans this year and might begin raising interest rates somewhat in 2023. This will have varying impact on asset prices.

Cash and long nominal bonds are called ‘junk investments’ by some because they reduce the holder’s purchasing power, but should, as in the past, be more resilient in the face of a possible major stock market downturn.

Natural resources and commodities: Inflation often goes hand-in-hand with rising commodity prices. The best protection is found in commodities such as energy commodities (oil and natural gas) and base metals (steel, copper, aluminium). Broad exposure to commodities also protects against inflation. The exposure can be obtained through both broad-based and niched ETFs, but also through certain specialised hedge funds.

Commodity producers: Producers of commodities and materials, such as mining and energy companies, benefit from higher commodity prices – they profit immediately when the goods they sell get more expensive. Exposure is obtained via individual equities or sector ETFs.

Real estate: Directly owned real estate has historically provided good protection against rising inflation. Higher prices for building materials increase the building replacement cost and makes it more difficult for new supply to reach the market. Higher inflation thus makes existing properties more attractive. Real estate assets with long leases, such as commercial office and industrial properties, are often automatically adjusted for inflation. There is some sluggishness in residential properties, but a certain level of protection against inflation is achieved as long as rents are regularly renegotiated. Higher interest rates are a risk for properties with a high loan-to-value ratio, but property owners with long-term loans at fixed rates run less interest rate risk. Nominal loans can also be repaid using ‘inflated’ money (SEK). As long as interest rates do not rise too quickly, real estate should provide good protection against inflation in general. Exposure to real estate is obtained by purchasing shares in property companies. Directly owned real estate provides more direct protection against inflation, but it is more difficult for private individuals to obtain exposure here.

There is risk that trade barriers and reduced globalisation combined with expansionary monetary policy will raise the structural inflation rate

Infrastructure: Infrastructure assets share many inflation-proofing characteristics with real estate assets, such as value growth through higher replacement costs, but also higher income from their utilisation. For example, through government regulation, electricity networks have built-in inflation and interest rate components in their pricing structures. Infrastructure assets are even more difficult for investors to obtain exposure to – it is easier to buy a rental property than it is to buy an electricity network.

Alternative strategies for managers who do not exclusively invest in the traditional asset classes (equities and fixed income securities) should have equally good chances to generate returns regardless of whether inflation is high or low. Global macro strategies, for example, can take both short and long exposure in fixed income investments, currencies and commodities. Relative value strategies, which exploit mispricing among the same or similar assets and are not dependent on price changes, are another alternative.

What’s next for Kuwait’s banking sector?

If there is one thing that business leaders around the world can agree upon, it is that the economic impact of the COVID-19 pandemic has been view-changing and paradigm-shifting. And that impact has been by no means limited to 2020. Well into 2021, the volatility of the situation continued to impede economic recovery and growth in Kuwait. Rather than the swift return to pre-pandemic levels of economic growth that many had hoped for, we saw a cautious edging towards economic stabilisation. As a result, Kuwait’s economy and economic development – which had been on such a strong upwards trajectory prior to the pandemic – inevitably levelled out.

That being said, with the pandemic seemingly under control in the country, the national economic outlook has taken a more optimistic turn. Despite a challenging fiscal year all-round with an extremely bumpy start, we are seeing signs of recovery and revitalisation. Nowhere is that truer than in the banking sector. Today Kuwait’s banking sector seems poised and on the brink of a new era; characterised by a fast-paced and dynamic model of constant evolution. One bank that I believe embodies that philosophy is Kuwait International Bank (KIB).

Forward-focused approach
Overall, Kuwait’s banks fared relatively well throughout the crisis. Although the banking sector was impacted – mainly with regards to financial liquidity and profitability – the banks ushered in this turbulent time from a position of strength and stability, supported by decades of foresight, planning and ongoing risk assessment. The expansive, unpredictable and overwhelming scope of impact left its marks on the sector, but Kuwait’s banks proved to be agile, risk-savvy and cautiously action-oriented; and were quick to take decisive steps to alleviate the negative impact and the economic toll, both for themselves and for the economy at large. In fact, banks played a crucial role from the early days of the crisis when it came to supporting the government, national recovery efforts, SMEs and even individual consumers. From contributing to the national COVID-19 fund, to halting financing repayments, the banking sector has been an active source of support on the national scale.

This support, in addition to the economic toll of the pandemic, has added a lot of short- and medium-term stress on operational costs and financial liquidity for many in the sector, but it has not permanently stunted growth or irreversibly damaged the industry. More to the point, banks with a solid strategic vision and a drive for creative problem solving, such as KIB, have been able to find the opportunity for re-evaluation, reassessment and complete revitalisation of business models and brand offerings – to not only mitigate and recover, but actively architect a new industry.

With its core focus on innovation, staying ahead of the pack and cementing its position as a key market player, rather than settling for a return to the pre-pandemic models, the goal for KIB became reimagining the banking experience in the post-pandemic world. The bank’s core strategic vision seeks to strengthen KIB’s financial indicators, diversify its investments portfolio by attracting new opportunities, prudently manage risks and mitigate crises, and pursue focused local expansion, as well as bolster its digital infrastructure and service offering across the board. The ultimate aim is to rethink the bank’s entire business and operational model; to push the boundaries of what the traditional banking experience is and what it can be.

Adoption of the fintech evolution
If there is one thing that the pandemic did, it was to serve as a catalyst for change. As a result, one of the few positive takeaways has been the aggressive push towards a more accelerated digital evolution of consumer offering. Suddenly, as a matter of survival and business continuity, companies across all sectors had to look for upturns and fast-paced solutions in order to improve operational resilience. The banking sector has not been the only one caught up in this digital wave of progress, but we can definitely say it has been one of the most successful transformations.

Kuwait’s banking sector seems poised and on the brink of a new era; characterised by a fast-paced and dynamic model of constant evolution

However, the fintech revolution is not something new. It has been taking the world by storm for the past few years. Yet, the sweeping impact of the pandemic graduated this storm into a full-blown hurricane. Today, the banking sector is fully set on a path towards incredible momentum by redesigning core processes and accelerating forward-looking trends, such as digitisation of operations, prioritising customer experience, leveraging data and analytics alongside other advanced technologies and practices. For KIB, the march towards a whole new digital existence had actually already begun much earlier. When the pandemic first hit, the bank had just completed a months-long exercise to develop a comprehensive and ambitious plan for a radical digital-focused restructuring. The pandemic simply accelerated the pace of roll-out and increased the sense of urgency. Timetables were brought up and even more expansive targets were set, as the bank’s digital evolution quickly went from being a good strategy to a necessary development.

At its core, KIB’s digital programme seeks to leverage innovative strategies and technological know-how to completely overhaul the bank’s technological base and digital applications and platforms – in order to meet the needs of a more sophisticated customer base. One of the core components of this strategy centres on developing and optimising the bank’s offering, with a relentless push towards innovating more products and services that are bespoke, unique and user-optimised. The bank also continues to be focused on capitalising on the latest financial technologies in the market. From revamping and optimising its alternative channels and digital platforms, to rethinking the concept of the in-branch customer experience and introducing a whole new spatial design concept of branches, KIB has sought to reconceive the entirety of its customer journey.

Moreover, KIB is making great strides when it comes to improving its business model; strengthening its digital infrastructure, and adopting advanced digital solutions and services, whilst in parallel maintaining high efficiency and outstanding performance levels in terms of cyber security, data privacy and risk management. This strategy also goes hand in hand with heavy investment in the bank’s human capital; to put in place teams that are capable of keeping up with the pace of digital development and of fully utilising all the latest technologies being adopted.

The bank’s human development philosophy is one built around the concept of dynamic development, with an ongoing drive to restructure teams and provide extensive professional development opportunities across the organisation periodically; to ensure the right person is in the right position at the right time and that teams are empowered with the tools and skills needed to provide a comprehensive and next-level customer journey. The end product of this strategy has been an elevated, modernised and encompassing banking experience that continues to develop and grow with the needs of consumers.

Exploring new opportunities
Beyond the realm of fintech and the customer experience, the economic impact of the pandemic has made it necessary for banks to carefully and strategically reconsider expansion and diversification plans, to ensure business continuity and long-term fiscal viability. For KIB, the pandemic actually resulted in market conditions aligning to produce one key area of potential growth: financing and investment opportunities.

Accordingly, the bank sought to develop and expand its financing activities across key sectors – both in Kuwait and abroad. The bank sought to pursue and develop key long-term strategic partnerships with economic stalwarts such as Zain and Equate, taking part in various successful investment opportunities that not only drove the bank’s own vertical growth and its efforts to diversify its investment portfolio, but also actively contributed to economic national development on the broader scale – establishing the bank as an industry dynamo able to lead and organise large financing operations on a bilateral basis.

Another area that has proven to be ripe with opportunities is the sukuk market. There is no doubt that sukuk have become a vital component of capital markets, critical for investment and liquidity, both domestically and internationally. After all, they help in overcoming various economic and financial challenges at the best capital cost, and they play an important role as one of the main tools for Islamic investment operations. Moreover, in recent years, sukuk issuances have helped foster Kuwait’s attractiveness for regional and global investors.

From this standpoint, KIB has made a real name for itself in this area, taking part in high-quality sukuk issuances of all tiers involving some of the largest banking and financial institutions in the market. The high demand for KIB sukuk is also a vital indicator of the high level of trust that both local and regional investors have placed in the bank’s pronounced growth strategy – in addition to serving to reaffirm its sustainably strong financial performance. These sukuk issuances continue to support the bank’s business growth and development plans for the coming years, as KIB actively strives to position itself as a serious contender in this rapidly growing domain. Among the bank’s most notable contributions within this area was KIB serving as a Joint Lead Manager in both the $600m sukuk issuance for Ahli United Bank and the $500m issuance for Boubyan Bank.

Regionally, the bank also participated as a Joint Lead Manager and a Joint Bookrunner in the issuance of QIB sukuk, the first of its kind from Qatar, and took part as Co-Manager in Masraf Al Rayyan’s $500m Senior Unsecured sukuk issuance and in Dubai Islamic Bank’s (DIB) $750m Senior Unsecured sukuk issuance. KIB also acted as Co-Manager for the Islamic Development Bank’s (IsDB) $1.5bn Sustainability sukuk issuance, another first of its kind sukuk that sought to mitigate the effects of the COVID-19 pandemic on IsDB member states.

KIB has also continued to diversify its portfolio, by completing a series of financial transactions in 2020 with great success, including its $300m sukuk issuance, as per Basel III standards; these were the highest rated tier two capital instruments in Kuwait and the GCC, as well as being the first USD Tier 2 sukuk from Kuwait to be listed on the London Stock Exchange.

Looking ahead, the bank is exploring various opportunities and prospects, as it aims towards active involvement in the sustainable growth and development of the overall investment infrastructure in the region. With its carefully mapped out – and admittedly ambitious – strategic plans firmly in place, KIB has carved a place for itself in a much-changed banking sector, where constant, proactive and innovative evolution is the new normal.

New thinking shows digital agility of award-winning AI

For a decade or more, digitalisation has been at the forefront of business development the world over. Managing transactions, processes and lifestyle needs of all kinds has transferred from the physical to the mobile sphere. The worldwide ‘Covid effect’ served to accelerate this phenomenon and, coupled with a need for reduced human interaction during 2020, insurance company Mitsui Sumitomo’s MS1 Brain system has expanded and improved even further, digitising the entire insurance process from beginning to end.

The MS1 Brain AI system had already won industry recognition for its innovation and led Mitsui Sumitomo to win World Finance’s award for ‘Best General Insurance Company in Japan’ at the Global Insurance Awards 2020. The system evolved in response to the new lifestyle and rapid digitalisation caused by COVID-19, by implementing new remote functions and digitising the entire insurance process from preparation to after-sales. MS1 Brain has two key features: impressive data analysis capabilities and intelligent policy design, and now, as a pandemic response, a new remote function has been implemented, providing Mitsui Sumitomo’s customers a totally seamless experience.

Anticipating needs
MS1 Brain works by analysing a vast amount of data, including 22 million pieces of data on customers, accidents, claims, contact centre history for the past seven years, and external data, like corporate information.

Based on the latent needs of customers visualised by the power of AI and the formal knowledge of some of Japan’s top sales representatives, MS1 Brain enables personalised customer service and helps to uncover new needs that would not have been noticed by a human alone.

During the insurance renewal process, the system can deliver personalised videos of coverage that AI predicts will be in high demand by customers. For corporate insurance, the system can dynamically calculate accident examples and the amount of compensation required in the video. In this way, the system supports customer experience independent of the insurance agent’s skills with the latest digital technology.

MS1 Brain’s purpose was to help agents offer the best possible choice of products by predicting customer needs and improving convenience. During the pandemic, seamless omnichannel communication between customers and agents was also achieved, enabling remote interviews and online contract processing to take place. In addition, a simple set-up process using SMS has simplified the communication channels between customer and agent, dramatically improving convenience.

The human touch
Non-face-to-face communication has made significant progress with the spread of COVID-19 and, due to concerns about infection, many customers preferred remote procedures instead of real contact. On the other hand, there are still a certain number of customers who prefer ‘real’ contact with their insurers. Mitsui Sumitomo was among the first to successfully digitise the entire insurance process, but at the same time, the company recognises the need to interact with customers where it suits them. It has therefore standardised two lines of contact between customers and agents: real contact and digital contact, and it will continue this policy.

Innovative AI will surely affect all aspects of our digital lives in the very near future

In Japan, many contracts are signed on paper, so the company’s development philosophy was to create a customer orientated omnichannel experience. Customers can send and receive messages and conduct web interviews with agents in a secure communication environment, but they also continue to have the option of interacting with Mitsui Sumitomo via other channels, particularly in situations where digital networks or smartphones may not be available. When this happens, customers can still use the contact centre by phone, and agents can also help them in person. Customers have the option of face-to-face or non-face-to-face contracting procedures, and they can also choose to view maturity information and insurance policies on paper or online.

Disaster response
Digital marketing is a key function of improving the customer experience in any industry. According to customer attributes, MS1 Brain helps to support policyholders by sending out an insurance-related e-mail newsletter designed to prevent accidents. It also provides alert information to customers in the relevant area before disasters such as typhoons and heavy snowfall occur.

After the occurrence of a disaster, information on insurance claim recommendations is rapidly sent to eligible customers, and agents are ready to follow up based on the results of email ‘opens,’ enabling seamless customer response. Another notable feature is the frictionless experience in the event of a motor accident. If an accident happens, customers can check their policy details and make an accident claim from their smartphone via a dedicated policyholder page.

The customer can then send images of the damage and the location of the accident digitally, and the entire claim process can be completed on the customer’s phone, including the receipt of the accident report, the status of the response, and confirmation of payment details and payment history.

While AI becomes more and more adept at handling customer needs, the system also features the ability to handle suspect claims. Mitsui Sumitomo is building a fraudulent claims detection system that extracts suspected cases of fraudulent billing by using predictive analysis scoring based on scenarios set for each method and type of fraudulent billing. It also uses network analysis, a method that automatically visualises the hidden relationships of the parties involved in an accident in a network diagram. It achieves this using two main functions.

The first is to score suspected fraudulent claims based on fraud detection scenarios that combine AI-based machine learning with knowledge and empirical rules, and the second is to automatically visualise the relationship between the parties involved in an accident and create a network diagram using names, accounts, VIN numbers, and other key information. The system is also able to mitigate false claims by using AI to judge and determine the amount of damage based on the photos submitted by the customer without waiting for the customer to provide a quotation. It then calculates and presents the amount of damage on the system’s initiative. The system also helps to prevent the intervention of specific companies.

Carbon neutrality
Looking to the future, MS1 Brain should also help to reduce operating costs and contribute to carbon neutrality. The system covers approximately 34,000 insurance sales agents and up to one million sales agent representatives, while the remote function covers tens of millions of existing corporate and individual customers throughout Japan. The implementation of the remote function has effectively combined real and digital points of contact, while at the same time realising more efficient sales activity, resulting in a significant reduction in business costs. Mitsui Sumitomo has also achieved significant cost savings by going paperless, thanks to the full digitisation of the accident response process, starting with a dedicated customer portal. In the past, the accident response process was a complex, multi-step process that was difficult to digitise. However, with the new remote system, the entire process can be completed on a smartphone. This is expected to significantly reduce operating costs and contribute to carbon neutrality.

The amount of paper used in automobile insurance alone is already expected to be reduced by about 35 million sheets of A4 paper, or about 140 tons per year. MS1 Brain Remote is scheduled to be extended to fire insurance, and the paperless function is also scheduled to be extended to personal accident, new type and cargo insurance, which is expected to further contribute to the company’s aims for carbon neutrality.

Innovative AI will surely affect all aspects of our digital lives in the very near future, and Mitsui Sumitomo Insurance has significantly enhanced its offering to digitise the entire insurance process and create a multi-channel and seamless customer experience. But looking to the future, not only does its AI propose the best insurance plan, it also achieves a significant reduction in operating costs and a contribution to carbon neutrality. The need for effective, convenient insurance in a post-pandemic world will not go away, and Mitsui Sumitomo is leading the non-life insurance industry in the drive for digitisation.

Ping An is making inroads into green finance

As the climate change emergency accelerates, the global insurance industry faces unheard of challenges: from heavy rain in China’s Henan province to dramatic flooding in Germany and wild fires in northern California, much of our shared environment is at risk. Catastrophe insurance though is still seen as ‘optional’ for too many. Yet insuring for climate change risk – be it from extreme heat, rain or hurricanes – is a key part of the environmental, social and governance contract, or ESG commitment, for increasing numbers of businesses.

Rising to the challenge, Ping An Property & Casualty has overhauled and upgraded its green financial services portfolio, developing car insurance products for electric vehicle (EV) owners plus a brand new range of products that support the green energy industry with an emphasis on photo-voltaic, hydro and wind power.

“In the future we will introduce preferential policies and discount rates for green enterprises and projects to promote better economic and environmental development,” Michael Guo tells World Finance. This commitment to the environment – including discounted policies and incentives to eco-friendly companies and projects – is a radical departure for an industry still, for the most part, struggling to make sense of the long-term risk factors of an over-heating planet.

ESG principles at the heart of business
In other words, this Shenzhen-based property insurance company is putting green finance at the heart of its business – from operations to procurement, right down the supply chain – while financially incentivising other companies to change their behaviour for the benefit of all. “Through our digital transformation,” Guo says, “we continue to create a paperless work environment, settling claims online while many of our insurance policies are designed to encourage our clients to put their energy and carbon emission commitments first.”

Insurance companies have a responsibility not just to serve the real economy and stimulate overall economic growth, but to protect the environment

To bolster its ESG expertise and reach, Ping An Property & Casualty has built up a large team of experts with close, hard-won knowledge of natural disasters. In the background, so many businesses remain completely unprepared for the long-term effects of climate change. “In August this year,” Guo explains, “we built our first natural disaster laboratory in Sichuan, able to simulate 10 natural disasters, from storms to typhoons and earthquakes, all based on existing records of disaster and other socio-economic statistics.”

“Our experience,” Guo continues, “in assessing catastrophe risk not only helps risk industry quantification and actuarial pricing but, we feel, society more broadly.” Green and sustainable ways must always be advocated “to support green economic development,” he says, adding that “to achieve carbon neutrality has become a must-do for any insurer with focus on ESG.”

Online emergency response 24/7
Insurance companies have a responsibility not just to serve the real economy and stimulate overall economic growth, but to protect the environment. So how is environmental risk handled on the ground? If the carefully developed Ping An Property & Casualty system predicts heavy rain or flood risk, text messages to clients – from car and home owners to corporate and business customers – are sent, advising them of prevention measures to cut their risk exposure.

Ping An Property & Casualty also deploys these messages via Ping An Auto Owner app, the largest automotive service app in China, encouraging policy holders to move vehicles to a safer place. Backed by robust human emergency resources and a carefully honed disaster risk management platform, Ping An Property & Casualty schedules and organises rescue teams and vehicles to follow up all extreme incidents when catastrophe strikes.

In addition, the company has constructed a full-cycle risk management system for catastrophes with defined emergency processes to minimise and prevent further client losses. “When a disaster happens, our survey and claim team will respond, start rescue work, and stop losses,” says Guo. “After a disaster, our insurers will quickly take up their compensation responsibilities. We always ensure timely availability of claim funds through our rapid settlement and pre-claims systems so businesses can restart and get on with their post-disaster reconstruction, if needed.” Ping An Property & Casualty also works closely with government agencies to clarify liability exposure, alleviating dispute and civil conflict potential in post-disaster loss situations. This is especially important for businesses so that they can get back on their feet as quickly as possible.

Electric vehicle cover risk
Ping An Property & Casualty is optimistic about the development of electric vehicle (EV) insurance for EV owners as the global economy transitions to cleaner transport technology. However, the EV cover risk area remains technically immature. This sector hasn’t – yet – had time to develop reliable oversight of all risk and claim scenarios, despite there being around 350 million private cars in China.

“To better serve new energy car owners,” says Guo, “it is necessary to develop new terms and provisions and we’ve accumulated the historical underwriting and claims data of EVs compared with internal combustion engine vehicles so we can do this thoroughly.”

“We’re also,” he adds, “actively working with car makers and auto industry partners to carry out research on the specific risks of batteries, motors, and electronic control of new energy vehicles.”

While electric vehicle technology provides cleaner transport it adds technically ambitious autonomous driving tech possibilities, enhancing driver, passenger and pedestrian safety. While much of the legislation around it is in development, Ping An Property & Casualty says the long-term benefits will support customers – both in value and with the added on-the-road protection.

Accurate risk assessment and ‘big data’ at a granular level is also increasingly relevant, which can fundamentally change any insurer’s sense of vehicle risk. Collision avoidance systems, for example, are highly sophisticated. But data around these safety advances must be equally available across the risk industry for the sustainability of safety systems long-term. Guo believes cross-industry discussion and collaboration is vital and is committed to working with other industry players to support automated driving technology for the benefit of all. This may include, inevitably, some rationalisation of different automated technologies, which can be potentially confusing to customers, both in and outside the risk industry.

 

COVID-19 support for the most vulnerable
In July 2021, Ping An Property & Casualty, Shenzhen, collaborated with Bank of China to issue the first batch of digital RMB policies. Specifically it developed a pilot insurance programme for hospital workers in Shenzhen’s Nanshan District. This included RMB 300,000 ($46,850) compensation for death caused by COVID-19, a RMB 50,000 ($7,800) allowance for nurses diagnosed with COVID-19 and RMB 50,000 ($7,800) compensation for accidental death. Policyholders could also have preferential insurance rates if they used digital RMB wallets for payments. The introduction of these policies mark an extension of Ping An Property & Casualty’s digital RMB pilot programme for online settlement scenarios, boosting settlement convenience, speed and security for their clients.

 

From green engineering to superfoods
While the car industry is one industry undergoing seismic change, new ways of insuring risk abound – from agriculture to healthcare and heavy industry. The bottom line is innovation and carbon neutrality.

Innovation is nothing new for Ping An Property & Casualty, underwriting the extraordinary Three Gorges Dam ship lock mega project – an elevator capable of lifting cargo ships or cruise liners more than 100 metres – allowing vessels to cross the Three Gorges Dam.

Ping An Property & Casualty has since provided protection for increasing numbers of offshore and onshore wind farms as well as photovoltaic projects to help their clients diversify their long-term energy dependency. Extending its environmental governance, Ping An Property & Casualty has launched its first environmental liability policy and introduced ecological impairment liability cover. Gradual pollution and grassland cover is another area in which Ping An Property and Casualty is providing innovation.

Traceability for the food industry is also a major breakthrough: Ping An Property & Casualty has designed supply chain production insurance deploying blockchain technology. This tech monitors, for example, the production growth stages of goji berries – widely seen as a ‘superfood’ across Asia as well as the West – with real-time digital journals recording the harvesting process, end-to-end. “Every farm product has a unique traceability tag which shows its origin, processing, transportation, and cash value for farmers. The aim is to help improve agricultural production standards and create more eco-friendly and high-quality brands of farm products,” says Guo.

Planet protection underpinned
Behind all these efforts and innovations is a single-minded determination to make investment standards greener. “Environmental protection and green industry standards are the two core factors to consider when the company makes its investment plans,” says Guo. Ping An Property & Casualty has drafted evaluation standards for all green projects, underpinned by national guidelines. Based on strict environmental criteria for green companies, it also invests in publicly listed clean energy stocks, bonds and debt vehicles.

This is backed by a bespoke green finance office responsible for sustainability-related projects across insurance, services and investment. “Green Finance is more than just a concept but a viable approach to eco-friendly business growth,” Guo continues. The Shenzhen-based property insurance company’s advanced early warning laboratory system points to more wildfires, tornadoes and droughts, which will continue breaching the living conditions and livelihoods of many, despite the Chinese government’s commitment to achieve carbon neutrality by 2060. The point, says Guo, is to be prepared – and to innovate regardless.

Convoy is driving towards a greener future

Nearly all merchandise and commodities consumed in the US have been transported via ground at some point in their supply chain. According to American Trucking Association (ATA) data, the trucking industry hauls about two thirds of all freight, which equates to 11.8 billion tons. As a whole, the industry is estimated to be worth $800bn, representing 80.4 percent of the nation’s freight bill. The trucking industry employs approximately three million people directly and a total of about 37 million trucks are registered for business purposes running 175 billion miles annually to move truckload freight across the country. This leaves no doubt that the freight industry – primarily trucking – is the core of the US economy.

The breakdown in the supply chain
Yet as we are seeing on the news, the US supply chain is currently in a state of chaos. The major California ports of Los Angeles and Long Beach have as many as 100 ships lined up in the surrounding waters for weeks waiting to unload thousands of containers. Much of the blame has been placed upon the trucking industry crisis – an acute shortage of truck drivers estimated to be about 80,000 by the ATA. This means that cargo, once unloaded, is not being moved out of the ports quickly enough, thereby contributing to the bottleneck.

Despite the trucking industry’s significance to the US economy, it suffers from a decades-old problem of inefficiency that contributes to the fragmented supply chain. Traditionally, shippers had two choices when it came to moving their freight. They could work with brokers who connected them to carriers for a fee. Or they could hire asset-based carriers who maintain their own facilities and truck fleets. Both systems operate with high rates of inefficiencies because the industry is largely composed of small trucking companies with six trucks or fewer.

Disrupting the trucking industry
In 2015, Convoy entered the marketplace with a clear vision of designing a revolutionary technology-based model in the trucking industry to seamlessly address decades-long inefficiencies. By focusing on waste and inefficiency reduction, Convoy envisioned reducing costs for shippers, improving the lives of truck drivers, and working to save the planet by ultimately decreasing carbon emissions. The trucking industry, in fact, contributes more than 87 million metric tons of carbon emissions in the United States annually.

Convoy’s goal is to continue to improve our technology deployment to serve the trucking industry more effectively

Convoy designed the first-ever digital freight network that leverages technology and data to streamline operations and ultimately optimise how millions of truckloads move around the US. Convoy’s network is an open, fully connected freight marketplace that uses machine learning, automation, and other software services to efficiently connect shippers and carriers. Convoy’s technology has introduced the notoriously inefficient trucking industry to a system in which trucks are better utilised, costs have come down, and the quality of services has greatly improved.

The Convoy effect
Since Convoy began operating, the trucking industry has witnessed a variety of improvements. In operating our efficient digital freight network, Convoy has automated the traditional freight brokering process including the matching, pricing, and scheduling of trucks to shipments. As a result, there have been multiple benefits for all players across the value chain. For example, as new carriers join the Convoy network, capacity increases, thereby enabling shippers to get lower costs to move freight. And as the volume of freight increases with each new shipper, the life of truck drivers has also vastly improved because they now have more options, better routes, fewer empty miles, and therefore can earn more.

As the marketplace utilising Convoy’s digital freight network grows, the company’s machine learning algorithms can simultaneously optimise thousands of live and drop loads, thereby providing drivers with bundled loads that reduce empty miles and dwell times, all of which occurs while automatically adjusting for changing conditions in the supply chain.

Using technology to address empty miles
Historically, the trucking industry was designed to operate in such a way that a truck is loaded for the trip from port to inland, but travels empty on the trip back to the port – thereby creating the challenge and disadvantage of ‘empty miles.’ Yet with Convoy’s Automated Reloads programme, participating carriers book multiple loads at a time, helping them earn more, minimise empty miles, and eliminate waiting time between jobs. Convoy algorithmically evaluates and optimises how loads can be grouped in real time without human intervention. This enables carriers to bid their rates or instantly accept pre-planned combinations of loads as a single job, ensuring they stay on the road pulling loads and delivering a high quality of service.

Our research shows that trucks run empty up to 35 percent of their total miles. This significantly impacts driver earnings, the cost of fuel and other expenses, and the environmental impact, making deadheading a losing proposition for all. Convoy’s Automated Reloads programme reduces empty miles from the industry standard of 35 percent to 19 percent simply by bundling shipments into a single job for a driver.

If the trucking industry as a whole could adopt the same efficiency improvements, Convoy estimates it could reduce CO2 emissions by 47 million metric tons. Convoy has, in fact, committed to reaching net-zero carbon emissions in its own business by 2040 – a full 10 years ahead of the goal set in the United Nations’ Paris Agreement.

Investing in a new future for trucking
Convoy’s mission of transporting the world with endless capacity and zero waste has attracted the attention of many notable individuals committed to environmental sustainability and disruption, including Amazon founder Jeff Bezos, Microsoft founder Bill Gates, and former Vice President Al Gore’s firm, Generation Investment Management. Other investors include Salesforce CEO Marc Benioff, Code.org founders Hadi and Ali Partovi, former Starbucks president Howard Behar, U2’s Bono, and many others who have contributed approximately $700m to the start-up.

 

The financial backing by these investors has helped Convoy with our ongoing product improvement and expansion strategy as we experience tremendous marketplace demand, while also positioning the company for longer-term growth and success. Convoy has been able to hire an incredible team to build the technology and scale the business nationwide, thus creating one of the most innovative and disruptive brands in the supply chain. Over the years, Convoy has attracted executives such as former Expedia Group CEO Mark Okerstrom who joined Convoy as President and COO, and CTO Dorothy Li who came from Amazon, both of whom are part of the company’s 1,000-person workforce.

Convoy’s goal is to continue to improve our technology deployment to serve the trucking industry more effectively. There are tremendous opportunities to automate and drive new efficiencies in trucking and it is our goal to deliver solutions that are not only grounded in technology and data science, but also benefit the environment by eliminating unnecessary carbon emissions whenever possible.

While the trucking industry is still in the early stages of a massive transformation, we have seen a number of competitors trying to replicate our business model. This is only validation of the value and importance of driving greater efficiencies to trucking and logistics. Ultimately the only competitor Convoy wants to eradicate is waste, which remains rampant in our supply chain.

MENA Investment and Development Awards 2021

Best Islamic Bank
Kuwait International Bank

Best Retail Bank
Arab National Bank

Best Commercial Bank
Khaleeji Commercial Bank

Best Bank for Customer Service Quality
Ajman Bank

Most Reliable Insurance Company
Gulf Insurance Group

Best Insurance Company for Customer Service Quality
Gulf Insurance Group

Best ESG Asset Management
GFH Financial Group

Best Investment Banking & Advisory
GFH Capital

Best ESG Investment Strategy
Diriyah Gate Development Authority

Best Investment Destination
Diriyah, Saudi Arabia

Best Online & Mobile Islamic Investment Platform
Wahed Invest

Best Real Estate Development
EMAAR Properties

Most Innovative Real Estate Company
Mabanee

Most Sustainable Desalination & Power Projects
ACWA Power

Excellence in Tourism Innovation & Development
Turkey Ministry of Culture & Tourism

Best Tourism Destination
Turkey, Turkey Ministry of Culture & Tourism

Best Convention & Exhibition Centre
Doha Exhibition & Convention Center

Lifetime Achievement in Islamic Banking
Sheikh Mohammed J. AI-Sabah, Chairman, Kuwait International Bank

Sustainability & Green Energy CEO of the Year
Paddy Padmanathan, CEO, ACWA Power

Banker of the Year
Mohamed Abdul Rahman Amiri, CEO, Ajman Bank

 

CSR Excellence & Dedication to the Community in:
Bahrain
GFH Financial Group

Kuwait
Gulf Insurance Group

United Arab Emirates
Ajman Bank

Representing a wealth of opportunities in the Gulf

An independent oil and natural gas producer, focused in the Gulf of Mexico in the US, W&T Offshore has weathered the pandemic and is well positioned in the market. Armed with over $250m in cash, an inventory of high-quality development and exploration opportunities, and a track record of making accretive acquisitions, the company is well placed to navigate a changing operating environment in the US. The Chairman and CEO at W&T Offshore, Tracy W. Krohn, discussed getting through a pandemic, incorporating ESG, and the future of the industry, with World Finance.

By focusing on the Gulf of Mexico for over 35 years, the company has developed the ability to operate efficiently and effectively in the basin amid various shocks like commodity price fluctuations and hurricanes. Currently, W&T is active in 41 producing fields in federal and state waters and has under lease approximately 611,000 gross acres, including approximately 424,000 gross acres on the Gulf of Mexico shelf and approximately 187,000 gross acres in the Gulf of Mexico deepwater. A majority of the company’s daily production is derived from wells it operates. Krohn commented, “Our focus on the Gulf of Mexico has been the key to our success. Due to our expertise, other operators seek us out when looking for partners. We have attracted and maintained an excellent technical team with deep experience in the Gulf. We have also developed good relationships with state and federal regulatory agencies and have an excellent safety record. All of these elements contribute to our leadership position in the Gulf of Mexico.”

For the oil and gas industry, changes and adaptation have been part of its evolution. In the Gulf of Mexico, W&T has witnessed significant changes to its peers in the basin. Years ago, the area was mainly a reserve of larger corporations that were focused on shallow waters. Those operators then transitioned to drilling to greater depths and in deeper waters. This was driven by huge amounts of capital and technology required to pursue those higher risk, higher potential opportunities. Today, the players are fewer and the large independents and majors are focused primarily on ultra-deep waters or onshore, and W&T has prospered as others exited the Gulf of Mexico. “Throughout our history, W&T has capitalised on opportunities that arose in the Gulf. We have built the company through a combination of two main strategies. First, opportunistic, accretive acquisitions and the successful exploitation of those acquired properties. And second, a very successful exploratory and development drilling programme. Moving forward, we will continue to look at both and the relative benefits each offers,” said Krohn.

Working together
New policies from President Biden’s administration have also presented changes for the oil and gas industry. In January, the administration announced a moratorium on new oil and gas leasing on federal lands and waters (which was subsequently blocked by a federal judge in Louisiana in June). Despite such political challenges, Krohn is optimistic. He noted, “W&T has successfully operated during both Republican and Democratic administrations for decades. The officials and regulators we work with on a daily basis are good, pragmatic people. Rules and regulations change but we’ve always been able to find a way to work together.” W&T is not losing sight of the need to remain relevant amid widespread calls for changes to the energy mix in the US. When asked about the transition away from fossil fuels, Krohn offered a pragmatic perspective. “People will have different views on what our energy mix should look like in the future and how quickly we need to make changes to achieve that mix. However, any transition will take time and the oil and gas industry should play a role in managing that change successfully. That should not be a controversial statement. I do think there will be ramifications if renewable sources of energy can’t deliver on their promises and if proven, reliable sources of energy like oil and gas continue to be starved of investment to such a degree that they can’t make up the demand gap. Political leaders should consider the unintended consequences of that type of scenario.”

We have actually been successfully managing ESG elements for a long time; we just communicate about them differently today

Similarly, companies are now learning to navigate a growing focus on sustainability. The company understands that environmental, social, and governance (ESG) is becoming increasingly important to many of its stakeholders. To successfully access the credit or equity markets today, ESG is an important consideration. Krohn continued, “We have actually been successfully managing ESG elements for a long time; we just communicate about them differently today. For example, we have an excellent track record of operating in a responsible and safe way that respects the environment and protects workers. That didn’t start recently because of ESG. What has changed is that our processes and reporting are now more formalised and we are communicating more effectively with our stakeholders.”

W&T issued its inaugural ESG report this year and has demonstrated its commitment to improving its ESG performance and transparency by adding ESG targets to its executive compensation programme. The industry is recovering from the impacts of COVID-19 that ignited a collapse in prices, slowed activity and adversely impacted the financial position of numerous companies. W&T was able to work through the situation more effectively than most. “In the early days of the pandemic, when oil prices went negative, we adjusted our capital spending and temporarily shut-in properties that weren’t economic at very low prices. This wasn’t the first time we have seen a rapid and precipitous fall in prices. We knew what we had to do and quickly took action. Our properties are all conventional fields. They have shallower declines and we can reduce spending for a period of time without a major financial impact,” said Krohn.

Battling a hurricane
In November, the company released its third quarter results showing strong operational and financial results reflective of the improving economy. During the third quarter of 2021, the company saw an 85 percent increase in revenues for the quarter to $133.9m compared to $72.5m in the same period last year. Production for the quarter stood at 3.2m barrels of oil equivalent comprising 1.1m barrels of oil, 0.4m barrels of natural gas liquids, and 10.5bn cubic feet of natural gas. Production for the period was reduced by approximately 5,500 barrels per day as a result of deferred production related to Hurricane Ida, with approximately 80 percent of the company’s production shut-in at one point due to the storm. Fortunately for W&T, its assets and infrastructure did not suffer any significant damage. This emanates from the fact that the company has operated in the Gulf of Mexico for years and has seen – and dealt – with many hurricanes. “Hurricane Ida was the biggest weather event in the Gulf of Mexico this year. When it became clear that it was going to be coming into the Gulf and would be near our assets, we did what we always do in those situations: temporarily shut-in production, secure facilities to greatly reduce the potential of an environmental incident, and evacuate our employees and contractors. What impacted us the most was the lack of electricity onshore to refiners and processing plants who buy our production. They were down and we had to wait for them to come back online,” remarked Krohn.

The company announced that its cash position at the end of the third quarter of 2021 stood at over $250m, due in large part to a creative securitisation transaction with Munich Re in May. For many years, W&T used a reserve-based lending (RBL) credit facility that was underwritten by a bank group and secured by its proved reserve base. Over the years, the market for RBL facilities has become less attractive, particularly offshore. Due to losses occasioned by commodity price downturns, many banks have exited the market. The remaining few are now offering less flexible and more onerous commercial terms, which have generally become tougher and less appealing for oil and gas companies. Krohn commented, “Fortunately for W&T, one of our largest assets is our Mobile Bay complex. Those assets are long-lived and have shallow declines, which is a great profile for lenders. Using Mobile Bay as collateral, we were able to work with Munich Re to structure a first-lien secured term loan that appropriately valued the collateral at an attractive cost of capital. The transaction provided us a lot more financial flexibility and dry powder to pursue attractive acquisition opportunities and consider additional exploratory drilling.” When asked about the current state of the M&A market in the Gulf of Mexico, he explained, “The increase in commodity prices in the second half of 2021 has widened the bid-ask a little, making it slightly tougher at the moment. Broadly speaking however, it is a good environment for M&A. Many larger operators are rationalising their portfolios and for some of them, the Gulf is no longer a core asset. Other operators have balance sheet issues that they are trying to fix following the pandemic and a period of low commodity prices.”

Though doomsayers are forecasting the end of the oil and gas industry, the industry veteran believes the industry will continue to be around for years to come. Krohn stated, “Transitioning the energy mix to one that relies more heavily on renewables will take time. Natural gas in particular can play a really important role during that transition. There is no question that there will be changes, but I am confident in the ability of the people in our industry to adapt.”

A promising recovery means Greece is ripe for investment

The Greek economy is expected to grow 6.5 percent this year, according to the IMF – up from a decline of nine percent in 2020 – marking the start of a promising post-pandemic recovery that brings with it ample opportunity for investment; and not just for residents. As tourism and real estate rebound, new, innovative projects come to fruition (aided by a €33bn funding package under the NextGenerationEU programme).

With port infrastructure upgraded and the country making significant strides in renewable energy production, Greece offers an attractive package for international investors. It also offers one of the EU’s most coveted investment visa programmes – the Greece Golden Visa, issued to non-EU citizens who make a significant contribution to the country’s economy and offering five-year residency for investors and their families.

With all of that in mind, appetite for international investment is set to grow in the coming years – and catering to the demand is Eurobank, which recently introduced the first segment in Greece to be dedicated to international customers, as well as the country’s first bank branch to service Golden Visa holders and non-resident investors. To find out more about the bank’s new ‘one-stop-shop’ for overseas customers, World Finance spoke to Iakovos Giannaklis, General Manager of Retail Banking at Eurobank, who talked us through the country’s key investment opportunities, the remote services Eurobank offers and how the Greek economy is faring as it emerges in a post-Covid landscape.

What impact has the pandemic had on the Greek economy and on international investment?
As a consequence of the pandemic, Greece lost nine percent of its GDP in 2020, and foreign direct investment flows dropped by 37 percent. As expected, movement restriction-vulnerable sectors such as tourism and retail trade suffered the largest blows, with manufacturing following due to weaker demand and disruption in international supply chains. Economic recovery in 2021, however, is expected to be significantly stronger. Tourism posted a robust recovery, with revenue reaching 78 percent of its pre-pandemic levels in August, and real estate prices maintained their upward trend even amid lockdown. The number of construction projects in the pipeline also hit a 15-year high in September, opening up new opportunities for investment in real estate as well as a raft of other sectors.

What key opportunities are there for international investors as the country recovers?
Greece is in the process of transforming its economic model through a solid growth plan comprising structural reforms and large-scale projects. Proportionally to its GDP, the country is one of the largest beneficiaries of the NextGenerationEU programme, created to help economies emerge stronger from the pandemic. Under the programme, Greece will receive nearly €33bn in grants and loans in the next five years to finance investments in green transition, digital transformation, R&D, innovation and infrastructure.

In recent years, the Greek government has gradually legislated a series of investment and tax benefit regimes to entice foreign investors

An additional €21bn will flow through EU structural and investment funds, while the European Investment Bank and the European Bank of Reconstruction and Development have already committed to back projects in excess of €7bn. All of this points to huge potential for growth and investment opportunities. Moreover, the government’s recent labour and social security reforms, corporate tax rate cuts, the digitalisation of the public sector and fast-track processes introduced to ensure quick absorption of the EU funds make Greece an attractive country to invest in.

Which areas in particular are ripe for investment and why?
With the potential for year-long solar and wind power and the country’s decarbonisation commitment to the EU, Greece presents a large potential for investments in renewable energy production. Owing to its position as the south-eastern gateway to Europe and its recently upgraded port infrastructure, the country also has the capacity to attract investment in logistics, turning it into a major regional and European trade hub. As always, tourism also remains a key area of focus. In addition, Greece offers a competitive advantage in other lesser-known sectors, such as pharmaceuticals, metals, software development and agri-food products.

How is Greece’s real estate market faring currently?
The Greek real estate market was severely impacted by the financial and debt crises. Between 2010 and 2016, commercial real estate prices declined by 30 percent, and residential apartment prices by about 40 percent, according to the Bank of Greece. Thanks to the gradual recovery of the Greek economy, this downward spiral has now reversed, with property prices rising by around 15 percent from 2017 to 2020. The upward trend slowed down but was not interrupted during the pandemic. Based on preliminary data, we expect it to continue into 2021, and even accelerate further over the next few years. The revival of holiday rentals, a predicted rise in disposable income and development prospects on the Athens Riviera will be among the key drivers of this growth.

Eurobank introduced a dedicated Retail International Customers segment in 2020. What does this entail?
The International Retail Customers segment is dedicated to servicing non-resident customers, Greeks and foreigners who reside abroad, for all their banking and investment needs in Greece. The segment also provides exclusive services and custom-made products for Golden Visa and tax-resident investors, such as foreign pensioners.

Why did Eurobank decide to launch a service exclusively for non-Greek residents?
In recent years, the Greek government has gradually legislated a series of investment and tax benefit regimes to entice foreign investors, and we have witnessed increasing demand for banking services from abroad as a result. Eurobank has a significant legacy portfolio of non-resident customers who have repeatedly expressed interest for specialised banking services and tailor-made products. This has become even more apparent as a result of the pandemic, with non-resident clients asking to enjoy our services from the comfort of their homes. Our focus has been on addressing these requests by developing a number of products and procedures in order to attract new non-resident customers as investor interest in Greece grows.

What perks do customers get?
Our customers benefit from remote banking services – whether that’s signing up to the bank or applying for a mortgage loan – meaning they don’t need to be physically present in Greece. Through the innovative v-Banking service, we also offer remote services for day-to-day banking transactions. Clients can meet their dedicated International Relationship Manager over video, a dedicated EuroPhone international helpline is also available seven days a week and of course via our award-winning Eurobank mobile app. According to their needs and risk profile, our clients also have access to a wide range of investment solutions, managed by Eurobank Asset Management, a leader in Greece in the areas of fund and institutional asset management, investment advisory and fund selection. Buying property in Greece is easier now than it was in the past, although one can still meet with obstacles along the way. We have developed infrastructure and products to facilitate our clients’ journey to buying their dream holiday home. Non-resident investors can now commence a banking relationship and apply for a mortgage loan with Eurobank remotely. Mortgages are offered in Euro currency to residents of most countries on particularly attractive terms.

You were the first bank in Greece to introduce a segment like this. How successful has it been so far?
We are proud to say that since the beginning of the year, we have received more mortgage applications from non-residents than we did in the previous five years, indicating the segment has been successful. The formation of the financial landscape, as explained previously, will attract a significant number of foreign investors, which, in combination with the tax incentives and the uniqueness of Greece as a destination, will considerably increase the demand for retail products customised for non-residents.

Eurobank was also the first bank in Greece to introduce a branch dedicated to servicing Golden Visa and non-resident investors. What response have you seen?
The international retail branch opened in February 2020. We are currently the only bank in Greece operating a branch dedicated to serving Golden Visa and non-dom investors, operating by appointment. As it opened just before the Covid outbreak, we saw a relatively low number of visitors in the first year. However, in 2021 we witnessed strong pickup in new clients, and although there has been a significant slowdown in new Golden Visa issues at a country level, the branch is experiencing rising interest in the products and services it offers.

You also offer services in tax consulting and real estate management; what does this entail?
Finding the ideal property requires significant time investment and the right partners. Navigating through a foreign tax regime and legal framework may also be a challenge for someone who is a non-resident. Eurobank has created an ecosystem that facilitates all of our customers’ needs and in cooperation with reputable partners, we offer a hassle-free, one-stop investment experience. We collaborate with leading tax consultants to provide our clients with tax and public admin-related services, whether that’s applying for Golden Visas, transferring their tax residence to Greece, obtaining tax numbers or paying income and property taxes. We have partnered with reputable agencies to provide remote, end-to-end management services. These include property and tenancy searches, sales contacts and lease agreements, property maintenance and valuations and technical and legal due diligence. We aim to cover all stages of the property investment process.

What other plans does Eurobank have in the pipeline, and what is your vision for the future?
Eurobank is currently going through a transformation that not only aims to create value for our customers, employees and shareholders, but also to help us become part of the wider national move towards sustainability. We aim to support the development of major infrastructure projects over the next ten years, while working with both small businesses and individuals to offer consulting and lending services. We are also investing in new technology and using it to empower our employees and customers. By embracing the digital world while simultaneously maintaining that element of human interaction, we believe we will thrive in the world’s future economic and social environment.

For more information about Eurobank’s services, go here:
https://www.eurobank.gr/en/international-customers

Global Insurance Awards 2021

With insured losses from natural disasters hitting $42bn in the first six months of 2021 – a daunting 10-year high – the global insurance industry must be wondering what waits in store for the next decade ahead. After all, a huge number of climate scientists predict there will be a marked increase in climate-triggered catastrophes. The role that the insurance industry has to play in alleviating fears in the face of immense and unpredictable risks is vital. The winners of this year’s World Finance Global Insurance Awards 2021 are the organisations willing to address the changing needs of their customers having performed impeccably throughout the year.

World Finance Global Insurance Awards 2021

Argentina
General – MetLife
Life – MetLife

Australia
General – QBE
Life – Tal Life

Austria
General – UNIQA Group
Life – Vienna Insurance Group

Bahrain
General – GIG Bahrain
Life – Bahrain National Life Assurance

Bangladesh
General – Nitol Insurance
Life – Popular Life Insurance Company

Belgium
General – KBC
Life – Belfius Insurance

Brazil
General – Bradesco Saude
Life – Sulamerica Cia Saude

Bulgaria
General – Insurance Company Lev Ins AD
Life – UNIQA Life Insurance

Canada
General – RBC Insurance
Life – Sun Life Financial

Caribbean
General – Sagicor
Life – Sagicor

Chile
General – ACE Seguros de Vida
Life – SURA

China
General – Ping An Property & Casualty Insurance Co
Life – New China Life

Colombia
General – Liberty Seguros
Life – Seguros Bolívar

Costa Rica
General – ASSA Compañía de Seguros
Life – Pan American Life Insurance

Cyprus
General – General Insurance of Cyprus
Life – Eurolife

Czech Republic
General – Komercní banka
Life – Allianz pojišt’ovna

Denmark
General – VIG
Life – Topdanmark

Egypt
General – Allianz Egypt
Life – Allianz Egypt

Finland
General – Fennia Mutual Insurance
Life – Fennia Life

France
General – Covéa Insurance
Life – CNP Assurances

Georgia
General – Aldagi
Life – Aldagi

Greece
General – EuroLife FFH
Life – NN Hellas

Honduras
General – Ficohsa Seguros
Life – Pan-American Life

Hong Kong
General – China Taiping Insurance
Life – Sun Life

Hungary
General – Allianz Hungária
Life – Magyar Posta Életbiztosítás

India
General – ICICI Lombard
Life – Max Life Insurance

Indonesia
General – Sinarmas
Life – FWD Life Indonesia

Israel
General – Phoenix
Life – Clal Insurance

Italy
General – UnipolSai
Life – Poste Vita

Japan
General – Mitsui Sumitomo Insurance
Life – Nippon Life Insurance Company

Jordan
General – Middle East Insurance Company
Life – Arab Orient Insurance Company

Kazakhstan
General – Nomad Insurance
Life – Kazkommerts-Life

Kenya
General – CIC Insurance Group
Life – Britam

Kuwait
General – Warba Insurance
Life – Warba Insurance

Lebanon
General – AXA Middle East
Life – Bancassurance

Luxembourg
General – AXA Luxembourg
Life – Swiss Life

Malaysia
General – Berjaya Sompo Insurance
Life – Hong Leong Assurance Berhad

Malta
General – GasanMamo Insurance
Life – HSBC Life Assurance Malta

Mexico
General – GNP
Life – Seguros Monterrey New York Life

Netherlands
General – A.S.R.
Life – A.S.R.

New Zealand
General – Tower Insurance
Life – Asteron Life

Nigeria
General – Zenith Insurance
Life – FBNInsurance

Norway
General – Fremtind Forsikring
Life – Nordea Liv

Oman
General – OQIC
Life – OQIC

Pakistan
General – Adamjee Insurance
Life – EFU Life

Peru
General – RIMAC Seguros
Life – MAPFRE

Philippines
General – Standard Insurance
Life – BPI AIA

Poland
General – LINK4 TU SA
Life – Warta

Portugal
General – Allianz Seguros
Life – Grupo Ageas Portugal

Qatar
General – Qatar Insurance Company
Life – Q Life and Medical Insurance

Romania
General – ERGO Group
Life – Allianz-Tiriac

Russia
General – AlfaStrakhovanie
Life – Renaissance Zhizn Insurance

Saudi Arabia
General – Al Rajhi Takaful
Life – MEDGULF

Serbia
General – Generali Osiguranje
Life – Generali Osiguranje

Singapore
General – AIA Singapore
Life – AIA Singapore

South Korea
General – Hanwha General Insurance
Life – BNP Paribas Cardif

Spain
General – Grupo Mutua Madrilena
Life – Zurich

Sri Lanka
General – Continental Insurance
Life – Ceylinco Life Insurance

Sweden
General – If.Skadeforsakring
Life – Folks

Switzerland
General – Helvetia
Life – Swiss Life

Taiwan
General – ShinKong Insurance Company
Life – Fubon Life Insurance

Thailand
General – Navakij Insurance
Life – Thai Life Insurance

Turkey
General – Zurich Sigorta
Life – Anadolu Hayat Emeklilik

UAE
General – Oman Insurance
Life – Oman Insurance

UK
General – AXA UK
Life – Legal & General

US
General – Mylo
Life – Lincoln Financial Group

Uzbekistan
General – Kafil-Sugurta
Life – New Life Insurance

Vietnam
General – Bao Viet
Life – Bao Viet

Energy Awards 2021

The capital markets are seen as bankrolling the European Unionís goal of carbon neutrality by 2050, a target that Brussels estimates will cost approximately $556bn in additional investment a year for the next decade. It has become startlingly clear that we are all on the precipice of great and necessary change within the energy industry to help mitigate climate change, eliminate carbon emissions and also address our increasing energy needs.

The World Finance Energy Awards 2021 celebrate the companies that are well aware of the challenges and that have a plan in place to transform not just their sector, but also the world.

World Finance Energy Awards 2021

Best Independent Oil & Gas Company

Africa
Seplat Energy

Asia
Pharos Energy

Eastern Europe
Irkutsk Oil Company

Latin America
PetroRio

Middle East
Genel Energy

North America
W&T Offshore

Western Europe
Neptune Energy

 

Best Fully-Integrated Company

Africa
OANDO

Asia
PTT Plc

Eastern Europe
Gazprom

Latin America
PETROBRAS

Middle East
ARAMCO

North America
Exxon Mobil

Western Europe
TotalEnergies

 

Best Drilling Contractor

Africa
ODENL

Asia
PV Drilling

Eastern Europe
KCA Deutag

Latin America
DLS Archer

Middle East
Foresight Offshore Drilling

North America
Independence Contract Drilling

Western Europe
COSL Drilling Europe

 

Best EPC Service & Solutions Company

Africa
Sonamet

Asia
Dyna-Mac

Eastern Europe
SAIPEM

Latin America
Estaleiros do Brasil Ltda

Middle East
Enppi

North America
KBR

Western Europe
Worley

 

Most Sustainable Company

Africa
Axxela Group

Asia
Bangchak Corporation

Eastern Europe
MOL Group

Latin America
Grupo Dislub Ecuador

Middle East
Qatar Energy

North America
Locus Bio Energy Solutions

Western Europe
REPSOL

 

Best Nuclear Energy Project

Middle East
Barakah Nuclear Power Plant (by ENEC)

 

Best Nuclear Energy Company

Middle East
Emirates Nuclear Energy Corporation

 

Best Downstream Company

Asia
Thaioil

Africa
Puma Energy

Eastern Europe
Tatneft

Latin America
Petrobras

Middle East
ENOC

North America
PBF Energy

Western Europe
OMV

 

Best Exploration and Production Company

Africa
Zenith Energy

Asia
PGN Saka

Eastern Europe
Rosneft

Latin America
Karoon Energy

Middle East
ADNOC

North America
Total E&P USA

Western Europe
Wintershall Dea

 

Best Upstream Service & Solutions Company

Africa
Grupo Simples

Asia
Bumi Armada Berhad

Eastern Europe
BENTEC

Latin America
SBM Offshore

Middle East
Offshore International (OFCO)

North America
Schlumberger

Western Europe
Solstad

 

Best Energy Law Firm

Africa
Centurion Law Group

Asia
Ashurst

Eastern Europe
ALRUD

Latin America
Canales Auty

Middle East
Shahid Law Firm

North America
Babst Calland

Western Europe
White & Case

 

Best Solar Energy Company

Africa
Moroccan Agency for Solar Energy (MASEN)

Asia
UNITED RENEWABLE ENERGY

Eastern Europe
Enel Green Power

Latin America
Atlas RenewableEnergy

Middle East
ENERGIX

North America
Clearway Energy

Western Europe
X-ELIO

 

Best Solar Energy Project

Africa
Noor Ouarzazate Solar Power Station (by MASEN)

 

Best Wind Energy Company

Western Europe
SSE Renewables

Wealth Management Awards 2021

The late-2021 release of the Pandora Papers has increased pressure on wealth managers to ensure they invest clients’ money, particularly politicians and public figures, in impeccable assets. This has never been a problem for those at the very top of the industry, and the winners of the World Finance Wealth Management Awards 2021 reflect the expert characteristics of those who are disciplined in structuring and planning wealth for investors.

World Finance Wealth Management Awards 2021

Best Wealth Management Companies

Argentina
Andes Wealth Management

Armenia
Unibank Prive

Austria
Schoellerbank

Bahamas
RBC Dominion Securities

Belgium
BNP Paribas Fortis

Bermuda
Butterfield Bank

Brazil
BTG Pactual

Canada
RBC Wealth Management

Chile
BTG Pactual

China
Credit Ease Wealth Management

Colombia
BTG Pactual

Denmark
Nordea Asset Management

Finland
Taaleri Wealth Management

France
BNP Paribas Banque Privée

Germany
Berenberg

Georgia
TBC Wealth Management

Greece
Hellenic Asset Management

Hong Kong
Nomura

Hungary
Hold Asset Management

India
ICICI Securities

Indonesia
Bank of Singapore

Italy
BNL BNP Paribas

Japan
Sumitomo Mitsui Trust Asset Management Co

Kuwait
NBK Capital

Lithuania
INVL

Luxembourg
BGL BNP Paribas

Malaysia
Affin Hwang Capital

Mauritius
Bank One

Netherlands
ABN AMRO MeesPierson

Nigeria
FBN Quest Merchant Bank

Norway
Nordea Asset Management

Oman
Bank Muscat

Philippines
BDO Private Bank

Poland
CITI Handlowy

Portugal
Santander Wealth Management and Insurance

Qatar
Qatar National Bank

Saudi Arabia
SABB

Singapore
Nomura

Spain
Alantra Wealth Management

Sweden
Carnegie

Switzerland
BNP Paribas Wealth Management

Taiwan
Cathay United Bank

Thailand
Phatra Securities

UAE
Rakbank

US
Merrill Lynch Wealth Management

UK
Schroders

Vietnam
SSI Securities

 

Best Multi-Client Family Office, Liechtenstein
Kaiser Partner

Most Sustainable Fintech Company
GKG Global Kapital Group

Best Real Estate Investment Company
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