Ooredoo Group: Corporate governance is a strategic pillar of trust

Hilal Al-Khulaifi is Group Chief Legal, Regulatory, and Corporate Governance Officer for Ooredoo Group, recognised by World Finance as having the Best Corporate Governance in Qatar for 2024. He discusses Ooredoo’s updated governance framework, its key features, and why corporate governance is so critical for Ooredoo Group – it’s not just about compliance, but rather a strategic pillar promoting trust with all its stakeholders.

Watch more videos from this interview: on Ooredoo’s ambitions for innovative and green telecoms, and how Ooredoo is working with international organisations to help advance telecoms standards and policies.

World Finance: Let’s start with corporate governance; why is it so crucial for Ooredoo Group, and why do you emphasise having a robust governance framework?

Hilal Al-Khulaifi: Corporate governance is essential for Ooredoo because it establishes a clear framework for accountability, transparency, and ethical decision-making.

Governance isn’t just about compliance, Paul – not at all. It is a strategic pillar that promotes trust with our stakeholders, including our shareholders, customers, and regulators.

Having a robust governance framework significantly enhances operational efficiency, mitigates risks, and promotes long-term sustainability.

This will ensure our commitment to ethical business conduct and maintains our reputation in the market.

World Finance: You recently introduced a new governance framework, uniting the whole group – all nine companies – under one structure; tell me more.

Hilal Al-Khulaifi: Absolutely. Our new governance framework, established by the Board’s Resolution No. (45) for the year 2024. This was based on the instruction from the board at that time to come out with a new and unique framework.

So it’s designed as a model system that applies uniformly across Ooredoo Group and all our operating companies globally.

It aligns seamlessly with international best practices while fully complying with local laws. This clarity and universal application prevent any lack or error and ensure consistency across our operations.

The framework not only enhances our internal processes but also supports our external communications and reporting, further strengthening trust and transparency with our stakeholders globally.

World Finance: What are some of the key features included in this governance framework?

Hilal Al-Khulaifi: The new governance framework includes several pivotal elements, such as clear definition of roles and responsibilities across all governance bodies; enhanced mechanisms for risk management and internal controls; structured processes for transparency, disclosure, and reporting, as I mentioned earlier.

We’ve also implemented a comprehensive compliance programme that aligns with international standards; mandatory periodic evaluations to ensure continuous improvement; explicit guidelines for ethical behaviour and corporate integrity; enhanced board oversight and thorough monitoring processes.

These components collectively establish a strong governance culture within the organization, enabling us to swiftly adapt to regulatory changes and market dynamics.

The great offshore tax exodus

To an outsider, offshore tax havens might look like minor jurisdictions on a map, but for the world’s most wealthy, they are anything but, acting as mechanisms for protecting and controlling vast sums of money. There has always been a distance between wealth and visibility, whether through the turquoise shores of the Cayman Islands or the golden vaults of Swiss banks. But in a sudden reversal, these very havens that once promised discretion and protection no longer work quite like they used to.

Offshore finance rarely disappears. Instead, it adapts to changing rules and oversight, while steadily continuing to grow in scale. Estimates suggest that between $21trn and $32trn of global financial assets are now held offshore, although the confidentiality of these jurisdictions makes reliable figures few and far between. The Tax Justice Network believes that the world loses around $427bn in tax revenue every single year to these illicit arrangements.

But tax avoidance is not the simple affair it once was. Traditional secrecy jurisdictions face greater pressure under OECD’s Global Minimum Tax and Reporting Standard, which has made the once convenient offshore loophole more visible and costly. In response, the ultra-wealthy are not retreating, they are adapting.

When old tricks stop working, new ones take shape. Today’s high-net-worth individuals find refuge in dual passports, tax-friendly residencies, DeFi platforms and the odd private island thrown in for good measure. Some of these choices offer genuine financial advantages; others arguably offer the illusion of escape. Still, the inventiveness of these workarounds suggests that the offshore mindset remains firmly intact, only now it is just more scattered across the globe and less reliant on the familiar offshore havens.

Adaptation of traditional tax havens
Burying fortunes in offshore sand is not impossible today, but it is far more difficult than it once was. With stricter regulations in place about greater transparency, financial havens are finding it difficult to operate under the radar as they once did. Leading the way is the OECD, whose two big initiatives, the Common Reporting Standard (CRS) and Global Minimum Tax (GMT), are directly challenging the structure of offshore finance. The CRS launched in 2014 and changed everything by requiring financial institutions to share information on foreign account holders within their legal domicile. According to Tax Justice UK (TJUK), “The CRS has helped reduce tax evasion, not only because of the foreign account information that countries got, but also because it has caused a deterrent effect.” The mere threat of being exposed has prompted many to come clean.

Traditional tax havens haven’t vanished, they have just adapted

But even the CRS has its limits. “There are many loopholes still,” Tax Justice UK warned. Not every country participates – especially developing countries that lack the infrastructure to cooperate. The US opted out of joining, relying on its own regime, FATCA. “The US receives a trove of information, but shares little in return,” TJUK explain.

Then came the OECD’s Global Minimum Tax, introduced in 2021, a supposed fix for profit shifting. On the surface, it may seem like trouble for tax havens, but upon digging deeper things aren’t quite as clear cut. As Tax Justice UK puts it, “Pillar two was never about tax avoidance, but about minimum taxation.” What this means is that it doesn’t prevent companies from moving profits to tax havens; it simply ensures that at least 15 percent tax is collected on those profits. Ironically, this made the proposal appealing to some low-tax jurisdictions, as they saw it as a way to profit while technically adhering to the rules.

The GMT’s coverage is also limited. Only multinational groups with revenues over €750m are covered, excluding a substantial portion of influential companies. Because of its complexity, the system is challenging for countries with fewer resources to implement, often the very ones that are hit hardest by tax avoidance. “These are the countries that suffer the most from tax avoidance in proportion to their budget,” Tax Justice explains. Ultimately, a solution that neglects the Global South cannot effectively be considered a global solution.

Despite the tight fiscal regulations, traditional tax havens haven’t vanished, they have just adapted. Jason Sharman, Professor of Politics and International Studies, who spent years researching offshore finance and tax havens, commented: “Offshore financial centres in general are doing fine, there is probably more money offshore than ever before, subject to the caveat that it is harder than it might seem to distinguish ‘offshore’ from ‘onshore.’” They have re-emerged as sophisticated destinations for transparent and compliant wealth management. The Caymans maintain a register of beneficial ownership, a clear reversal from how things ran in the past. Although it wasn’t entirely self-initiated, it was a response to escalating international expectations. In November 2023, the Cayman Islands passed the Beneficial Owner Transparency Act, which came into effect in July 2024. The law broadened the rules around disclosure, requiring entities that were previously excluded like exempted limited partnerships and foundation companies, to identify and report their beneficial owners.

Although tax-friendly options have stayed high in demand, now we are seeing them take very different forms from that which we are used to. Citizenship-by-investment (CBI) schemes are growing massively in popularity, offering passports to wealthy individuals looking for flexibility. The OECD is pushing back, but as with past efforts, opportunities may develop faster than it takes the regulations to respond.

So, are tax havens on their way out? Not exactly. But the days of undisclosed dealings and no accountability are possibly behind us. Today, it is getting more expensive to comply with time and resources, regulatory loopholes are narrowing, scrutiny is unrelenting. In the words of Tax Justice UK, “Even before the new Trump administration, parts of the package were faltering, and now even the global minimum tax has an uncertain future.” It is not so much that tax havens are vanishing, but it is that they no longer look or operate as they used to. The traditional model is replaced by new and more compliant forms of wealth management. In this sense, ‘decline’ is more about evolution than extinction. History shows us one thing for certain: where wealth flows, new solutions follow.

New strategies and familiar goals
In place of secluded financial havens stands a whole new spectrum of strategies designed to optimise tax efficiency. Whether we are talking digital currencies, decentralised financial platforms, second citizenship schemes or entire private island developments, those looking to safeguard their wealth have had to become more resourceful in recent years. While traditional tax havens aren’t irrelevant, they are in the midst of significant change. The tighter regulations, greater political pressure, and need for transparency has become more pronounced and pushed the industry to adapt. Some of these adaptations are pushing the limits of legality, while others are challenging ethically. But all of them signal one thing: offshore wealth isn’t going away any time soon, it is just getting more sophisticated.

The second passport boom
As touched upon, one of the most talked about trends in recent years has been the rise of Citizen-by-Investment (CBI) schemes. These initiatives, granted by countries including St. Kitts and Nevis, Malta, Vanuatu and many more, allow individuals to purchase citizenship in exchange for investments, often in real estate, government bonds or direct payments to state development funds. Since 2014, Eastern Caribbean countries alone have issued over 100,000 CBI passports, which just goes to show the growing popularity of these schemes across markets globally.

Those looking to safeguard their wealth have had to become more resourceful

But are these schemes undoubtable game-changers for tax avoidance? Not everyone is convinced. Professor Sharman comments, “The potential of CBI for tax evasion is vastly over-hyped and makes no sense. With the exception of the US, tax is based on residency, not citizenship. I am an Australian living in Britain; this doesn’t mean I am exempt from UK tax.” Still, some researchers say the story doesn’t end there, as recent data shows a more complex picture of how CBI schemes may, in practice, enable financial opacity. A 2023 study published in the Journal of Public Economics found that countries introducing CBI programmes experienced a significant rise in cross-border bank deposits in tax havens, suggesting that second passports may be used to sidestep automatic information exchange between countries. Since tax havens typically share financial data based on the account holder’s citizenship, not residency, CBI can be used as a loophole. A new passport can allow individuals to open accounts under their new nationality, potentially shielding those assets from their home country’s tax authorities. As the study puts it: “CBI programmes offer citizenship rights in return for a financial investment or donation as low as $100,000. If the tax evader uses the acquired citizenship to open a bank account in a tax haven, the tax haven will exchange tax information with the country of acquired citizenship – not the actual country of (tax) residency. CBI programmes enable tax evaders to escape tax information exchange.”

Further supporting this concern, research from the EU Tax Observatory showed that jurisdictions with high-risk CBI programmes, such as Dominica, St. Lucia, Cyprus, Grenada, Malta and Vanautu, saw bank deposits in tax havens increase up to 55 percent after their CBI schemes were launched or expanded.

DeFi frameworks allow cross-border transactions that are difficult to trace, regulate, or tax

So, while CBI initiatives may offer lifestyle perks such as visa-free travel or a hedge against political uncertainty, their potential to encourage a lack of financial transparency still remains controversial. Some argue they facilitate corruption, contribute to housing crises in smaller economies and undermine the push for tax transparency internationally. As Tax Justice UK explains, “Citizen-by-investment programmes have negative spillovers in other jurisdictions and we have seen high-profile cases where authorities challenge the validity of these schemes.”

Heavily debated? Undoubtedly. Misused? At times. But at the end of the day, a second passport can bring leverage and freedom, regardless of the reason someone is reaching for it.

Offshore goes digital
If CBI is a political workaround, then decentralised finance (DeFi) is the technological one. Built on blockchain technology, DeFi platforms create a world where you can lend, borrow, trade and invest without ever stepping foot in a bank. No middlemen, no paperwork, just code. In theory, it is financial freedom, giving users total control and instant access to powerful tools. But in practice? It comes with its own unpredictable challenges.

Cryptocurrencies and DeFi frameworks allow cross-border transactions that are difficult to trace, regulate, or tax, especially when users rely on self-hosted wallets or anonymous profiles. Still, sceptics say the hype often exceeds reality. “Crypto is not even that great for evading taxes or laundering money; cash works better,” Sharman puts it bluntly.

Tax Justice UK shared its concerns – not about crypto’s effectiveness, but about the lack of oversight. “DeFi provides greater risks of tax avoidance because unlike in the case of traditional finance, the middleman is automated – merely a smart protocol on the blockchain.” But, they note, “there was a person involved in putting this protocol there, owning, managing or earning income off it. It is a matter of creating the right reporting liability. The problem is that the technology evolves much faster than government can keep up.”

Offshore wealth isn’t going away anytime soon, it is just getting more sophisticated

In practice, DeFi operates in a grey zone: transactions can be difficult to trace without an identity being linked, but once that link is made, the full transaction history is laid bare. In fact, a study by the National Bureau of Economic Research estimated that the average amount of unpaid taxes among crypto non-compliants ranges between $200 and $1,087 per person per year. So, while many crypto investors fail to declare their holdings, each typically owes a modest amount of taxes which, across millions of users, adds up to a substantial loss in public revenue.

In response, institutions globally are ramping up their regulations. The OECD’s upcoming Crypto-Asset Reporting Framework (CARF), set to take effect in 2026, is designed to bring crypto transactions under the same level of reporting and transparency as traditional financial accounts. But as with the Common Reporting Standard (CRS), implementation may be sporadic, particularly in developing countries, which often lack the technical capacity to participate fully.

The irony is that this blockchain, which is known for its privacy, is also an irreversible public ledger. Once linked to an identity, a user’s entire transaction history becomes visible. Crypto isn’t invisible, it is permanent. This divide could make DeFi an effective tool for transparency or expose a plethora of financial misconduct.

Private islands and floating states
The most literal take on going offshore might just be this: buying your own island. What once felt like cinematic fiction is now becoming a reality for ultra-high-net-worth individuals looking for seclusion, control and a place to entirely call their own. Some are even taking it a notch further by developing ‘seasteads’ or floating city states designed to have minimal government oversight. One such example is Freedom Haven, a project in the South Bay of Bengal designed to create a community outside any nation’s Exclusive Economic Zone, providing a new form of governance with self-sovereignty and the freedom to experiment with alternative systems that avoid traditional state regulations.

But experts remain unimpressed. “Attempts at the creation of self-governing territories have been going for at least 50 years, they have always been flops and farces,” says Sharman. “I don’t see anything changing.” While appealing in theory, the logistics and legal hurdles in creating these unrestricted private jurisdictions are enormous. A lot of these projects become unsuccessful or end up rebranded as high-end real estate ventures, rather than actual self-governing communities. Nevertheless, the idea still holds a certain allure. As surveillance tightens and financial oversight expands, private islands stand as the dream escape, not just from taxes, but from accountability all together.

What can be done
Everyone has got their own theories on how to tackle tax avoidance, but let’s be honest, the solution will always change depending on where you are standing and who stands to gain. Tax Justice UK calls this the ABCDEFG3.

“To guarantee wealthy individuals and corporations pay their fair share of taxes we need the ABCDEFG3. That starts with the ABC of tax transparency: automatic information exchange, beneficial ownership transparency through public registers for companies, trusts and other legal vehicles, and public country-by-country reporting for multinationals. Then there is the DE of domestic measures to ensure transparency results in effective accountability, through the disclosure of sufficient public data, and enforcement by well-resourced and operationally independent tax authorities.

“The FG2 covers the international elements: formulary apportionment with unitary taxation, to end corporate tax abuse by ensuring that profits are taxed in the location of the real, underlying economic activity; governance reform, centred on the establishment of a genuinely, globally inclusive process for the setting of tax rules and standards, under UN auspices; and a Global Asset Register (GAR), to connect and broaden the range of beneficial ownership registers across all legal vehicles and high-value assets, across jurisdictions, to provide a critical tool against abuse of tax regulations and sanctions.”

“Finally, G3 stands for good taxes – a catch-all covering a progressive and effective overall tax system, and significant individual components of the tax justice agenda including wealth taxes, climate-related tax measures, excess profits taxes and minimum effective tax rates.” Apostolos Thomadakis, Head of Research at the European Capital Markets Institute, isn’t one to mince words when it comes to tax evasion. In a report for the Centre for European Policy Studies, he laid out his clear and pragmatic vision. “The progress made has been substantial,” Thomadakis acknowledges. “But much remains to be done.” For him, confronting offshore systems and modern forms of tax dodging means moving promptly and decisively.

“Implementation should be enforced, not only with the automatic exchange of information, but also in the context of beneficial ownership registries. Information exchange frameworks should be adapted to the current realities (crypto-assets), and the assets falling under their scope should be expanded (real estate, art and gold). Tax authorities need to be equipped with all the necessary tools (artificial intelligence) and rules that will allow them to identify tax compliance risks and to process the data collected.” But technology won’t fix a broken system alone. “International cooperation and communication between jurisdictions and different standard-setters should be strengthened, as well as in-country communication between the relevant authorities,” he says.

Whether it is regulators, compliance authorities or oversight institutions, Thomadakis wants everyone on the same page, working together in a way that can keep up with the pace of today’s financial scene.

A system built to survive
Offshore finance isn’t what it used to be, and neither are the reasons people use it. What once operated with little oversight now runs through legal grey zones, regulatory gaps, and sophisticated planning. It is no longer just about outright tax evasion anymore; it is about protecting assets, managing uncertainty, and dealing with a more fragmented international landscape. As Tax Justice UK puts it, “Tax havens and secrecy jurisdictions did not come into being overnight, and they won’t disappear quickly.” Much of that resilience lies in the fact that “the financial sector is captured by a tax avoidance industry,” which they argue “negatively impacts the democratic process and how well the economy works for regular people.”

So, what now? The intention to take action hasn’t disappeared. “There is still clearly political will,” TJUK says, “which often stems from popular dissatisfaction with tax abuse from big multinationals and wealthy individuals.” Even in a world where international cooperation feels very strained, they suggest that tax policy may be one of the few areas that is making steady progress. By 2027, a new UN tax convention, backed by countries in the Global South, could fundamentally change how international tax cooperation works.

Perhaps the most unpredictable influence is the US. Under President Trump, the US pulled back from OECD initiatives and slowed progress, often influencing the direction of talks, only to withdraw when an international agreement was close. “The withdrawal of Trump and the US may have a positive impact on the field of international tax cooperation. This is because in the last decade the dynamic has been that the US has tried to control the direction of cooperation on several occasions. They take the negotiations in the directions they prefer, and at the last moment they end up abstaining from participating,” TJUK explained.

They suggest that the US’ decision to step back from these negotiations, whether by abstaining or taking a more confrontational stance, might actually remove a longstanding obstacle. Without that involvement, there may be space for other countries to move forward effectively. There is no doubt it is a complicated situation, but the push for a fair tax system is still very much in motion. If anything, changing geopolitical influences could open the opportunity for a stronger, more balanced international tax framework, depending on how EU countries respond.

Tax policies globally have long been influenced by those with the loudest voices and the deepest pockets. But with the US retreating from international negotiations surrounding tax, it might give other countries the space to push for reforms that better reflect those that are most affected but heard the least. Still, change won’t come easily.

The offshore system often adapts more quickly than the regulations designed to contain it. Even if new regulations tighten, those determined to protect their wealth will always have the incentive to look for the next loophole, jurisdiction or digital workaround. Whether it’s decentralised finance or second passports, strategies today are harder to trace and are increasingly designed to stay just within the bounds of legality.

What has really changed is not the intent, but the method. And unless regulations keep pace, the gap between practice and policy will only widen.

Navigating the digital frontier

The Digital Operational Resilience Act (DORA) is a landmark European regulation that aims to strengthen the digital infrastructure of financial entities, ensuring they can withstand and recover from information and communication technology (ICT) disruptions. DORA introduces a uniform ICT risk management framework across the EU. However, given that many firms still have fragmented systems, legacy infrastructure, and inconsistent risk practices, aligning existing risk management frameworks to DORA’s demands will require overhauling governance, technical controls, and reporting, especially for firms operating in multiple jurisdictions. DORA also makes financial entities directly accountable for the ICT risks posed by third-party vendors, such as cloud service providers or data processors.

Because of this, these companies will require far more rigorous vendor contracts, monitoring, and exit strategies. It is important to highlight that some large vendors, especially US-based cloud providers, may not easily align with DORA’s EU-centric standards.

As a leading European brokerage firm which provides its clients with access to over 128,000 financial instruments, including stocks, bonds, futures, options, mutual funds and forex, Just2Trade is at the forefront of implementing the rigorous requirements of DORA in its business model and aligning DORA with existing regulations such as the General Data Protection Regulation (GDPR) and European Banking Authority (EBA) guidelines, along with other sector-specific cyber standards.

The five pillars of DORA
DORA became an official regulation on January 16, 2023, but did not come into full effect until January 17, 2025 following a two-year implementation period, during which time financial entities were expected to align their operations with the new requirements.

The regulation is enforced by the three European Supervisory Authorities (ESAs): the EBA, European Securities and Markets Authority (ESMA), and European Insurance and Occupational Pensions Authority (EIOPA), who are responsible for developing Regulatory Technical Standards (RTS) and Implementing Technical Standards (ITS) to provide detailed guidance on DORA’s provisions. While some standards are already in force, others are pending adoption, necessitating proactive engagement from financial entities to stay abreast of regulatory developments. As a regulatory framework, DORA is designed to enhance the digital operational resilience of the EU financial sector, and it has five key pillars that capture what it aims to accomplish and the kind of strong, healthy business environment it wants to support. Its primary objective is to ensure that financial entities can maintain critical operations during severe ICT disruptions, thereby safeguarding the stability of the financial system.

DORA is designed to enhance the digital operational resilience of the EU financial sector

As risk management is a cornerstone of the mandate, financial entities are required to establish robust ICT risk management frameworks. This includes implementing comprehensive policies for identifying, assessing, and mitigating ICT risks, ensuring that systems are secure, up-to-date, and capable of withstanding cyber threats. DORA also mandates standardised procedures for reporting major ICT-related incidents, requiring organisations to classify incidents based on severity and report them to relevant authorities within specified timeframes, which allows for prompt responses and systemic risk assessments.

DORA highlights the importance of regular digital operational resilience testing, which is compulsory for most investment firms. This involves a variety of tests, including scenario-based tabletop testing, vulnerability assessments, open-source analyses, performance testing, and threat-led penetration testing (TLPT), for entities deemed systemically important, to ensure preparedness against potential cyberattacks.

Given the heavy reliance on third-party ICT service providers, DORA imposes stringent requirements for managing these relationships. Financial entities must conduct proper due diligence, maintain detailed records of contractual arrangements, and ensure that critical service providers comply with resilience standards. The final pillar encourages voluntary information sharing among financial entities regarding cyber threats and vulnerabilities, enhancing sector-wide awareness and response capabilities.

DORA has a comprehensive scope encompassing a wide array of financial entities, including: credit, payment, and electronic money institutions, investment firms, crypto-asset service providers, insurance and reinsurance undertakings, central securities depositories, trading venues, and crowdfunding service providers. Additionally, DORA extends to ICT third-party service providers, particularly those deemed critical to the operations of financial entities. These providers will be subject to an oversight framework established by the ESAs, ensuring their compliance with resilience standards.

Implementation challenges
Implementing DORA to ensure compliance and resilience has several challenges for financial entities, not least the need to carry out extensive reviews of their current ICT infrastructures to identify all vulnerabilities and implement robust risk management frameworks. This will also mean updating information security policies and establishing business continuity plans, to ensure that ICT systems are resilient against emerging cyber threats. To comply with DORA’s incident reporting requirements, it will be necessary for financial entities to develop and maintain standardised procedures to detect, classify, and report ICT-related incidents quickly and accurately. This demands investment in monitoring tools and comprehensive staff training, which can strain resources and operational capacity.

The EU financial sector can stay better protected against growing cyber threats

Under DORA, regular testing of operational resilience is essential to assess preparedness against cyberattacks and operational disruptions, with any identified weaknesses addressed through targeted remediation efforts, which can be operationally disruptive. And while DORA promotes collaboration, building a culture of open information can be difficult as some institutions may be hesitant due to competitive concerns or fear of reputational damage, making it a challenge to create trust and transparency across the sector.

With the sector’s reliance on third-party ICT service providers, financial institutions need to apply stricter due diligence processes. This means that the legal and compliance teams play a pivotal role in navigating the new and complex regulatory landscape. They need to interpret regulatory requirements and ensure organisational alignment, draft and review contracts with ICT service providers to include DORA-mandated provisions, develop internal policies and procedures for incident reporting and risk management, and provide training and guidance to staff on compliance obligations.

Benefits to Just2Trade’s clients
Implementing DORA will result in a number of significant benefits for Just2Trade’s clients, specifically the ability to prepare for and manage potential IT incidents effectively, which translates to less downtime, fewer service disruptions, and smoother access to financial services for clients, even during technical or cyber crises. Additionally, the implementation of robust cybersecurity controls and regular testing will ensure clients benefit from better protection of personal and financial data against hacks, leaks and fraud.

Like all financial entities, under DORA, Just2Trade must log and report major ICT-related incidents, including their impact and response, which will result in increased transparency on issues that could affect their clients’ money, personal data, or digital services. Additionally, the application of stricter rules on how third-party tech partners and cyber risks are managed will result in services becoming more reliable and resilient, increasing client confidence levels when using Just2Trade’s trading platforms and investment tools.

Overall, implementing DORA reduces the systemic ICT risks which Just2Trade faces, resulting in a safer financial ecosystem for clients with fewer chances of industry-wide failures due to tech outages or cyberattacks. That is why Just2Trade has prioritised DORA compliance to safeguard its operations and maintain stakeholder trust. While the journey presents challenges, it also offers an opportunity to enhance digital resilience and foster a culture of security and preparedness.

By embracing DORA’s framework, the EU financial sector can stay better protected against growing cyber threats, ensuring stability and continuity in an increasingly digital world.

Shaping sustainability through glass

BA Glass continues to lead the way in sustainability, building on a long-standing commitment to reducing environmental impact. Every step taken reinforces the company’s role in driving positive changes for a greener future.

Sustainability in business is not merely a trend topic, but a critical responsibility. As global expectations for environmental and social accountability continue to rise, at BA Glass sustainability is at the core of every decision-making process. We believe that transparency is essential to building a sustainable future – much like the inherent qualities of glass itself. Guided by its core sustainability pillars – people, social accountability, environmental responsibility, shareholders, customers and consumers – BA Glass ensures a balanced and responsible approach to growth and innovation.

As part of our ongoing commitment and in alignment with Science Based Targets initiative (SBTi) goals, we have made measurable progress in reducing our carbon footprint. In 2020, BA Glass had its emissions reduction targets approved by the SBTi, committing to a 50 percent reduction in scope one and two emissions by 2035. Since then, we have made steady progress – in the past year alone, we reduced our scope one emissions by nearly two percent, placing us approximately nine percent ahead of the SBTi trajectory. These results continually strengthen our confidence in reaching our ultimate goal of carbon neutrality by 2050.

In 2024, BA Glass made significant strides in reducing its carbon footprint by enhancing the use of cullet (recycled glass) in the production process. The cullet incorporation rate increased by five percentage points compared to 2023, leading to an estimated reduction of 26,000 tons in CO2 emissions, highlighting the focus on circularity and sustainable resource management. In Romania, the introduction of Deposit-Return System (DRS) improved significantly the glass collection and the volumes of cullet available, resulting in a big increase of cullet incorporation when compared to previous years. In the future we expect to continue to increase the cullet volume, reaching a record level.

Also, in consonance with its commitment to circularity and to ensure greater availability of recycled glass, BA Glass acquired the Recresco Glass Recycling Group in 2024. This integration of Recresco’s operations into the BA Glass Group reinforces our dedication to closing the loop on glass packaging. With Recresco’s sorting and processing facilities now part of our network, BA Glass is better positioned to boost cullet recovery, enhance operational efficiency and further accelerate progress towards its decarbonisation goals.

Strong ambition for progress
Although BA Glass has increased the recycled glass incorporation, the ambition to progress further remains strong. The greatest challenge continues to be the cullet’s attainability. In this context, the Plataforma Vidro+ was created in Portugal – of which BA Glass is a member – to unite efforts between companies and citizens, playing a crucial role in promoting best practices and reinforcing cullet use in production, which resulted in the growth of memberships and related initiatives.

Beyond a continuous focus on circularity, BA Glass is committed to optimising the efficiency of its furnaces, supported by a sustained investment strategy in advanced technologies. These upgrades are essential in improving operational sustainability and reducing overall environmental impact.

A significant milestone in our sustainability efforts is the successful incorporation of biomethane at one of our production plants. By transitioning from natural gas to biomethane, BA Glass has reduced CO₂e emissions by approximately 1,500 tons. This initiative places the company at the forefront of biomethane adoption in the glass packaging industry.

Our commitment to sustainability also encompasses the design of our products. Through continuous innovation in packaging design, our ‘lightweight programme’ plays a crucial role in our environmental efforts. Last year alone, this initiative led to the production of 15 million lighter glass containers, resulting in a reduction of approximately 240 tons of CO₂ into the atmosphere.

Recognising our long-term commitment to responsible growth, all electricity consumed at BA Glass’ plants, since 2022, has been sourced entirely from renewable energy, resulting in zero scope two emissions. We remain firmly committed to this clean energy strategy and plan to increase the installed capacity of photovoltaic systems in the coming year, reinforcing our renewable energy infrastructure. Driven by our sustainability goals, at BA Glass we have made significant progress in managing returnable packaging. Despite ongoing market growth, we have maintained high pallet return levels, successfully retrieving over 3.6 million pallets, reducing material waste, and improving operational flow.

An expanding electric fleet
In line with our commitment to sustainable logistics, BA Glass continues to advance low-emission transport solutions. At the end of 2024, the first electric truck was tested in Villafranca de los Barros plant and is now operating routes to Seville, with plans to expand the electric fleet in the coming year. The use of alternative fuels – including biomethane, HVO and bio-LNG – was also extended across divisions, contributing to further CO₂ reductions in transportation. To improve efficiency on key routes, intermodal logistics were strengthened by combining road, rail, and short-sea shipping. Additionally, the adoption of duo trailers has supported fuel savings and a further decrease in emissions.

In addition to these initiatives, collaboration with our clients is essential to driving progress in sustainability. Through our Collab2Zero initiative, these partnerships have been strengthened, promoting collective action towards decarbonisation. In 2024, productive discussions with key customers led to impactful actions and significant progress in reducing environmental impact.

BA Glass’ commitment to sustainability is a continuous journey, built on a strategy that evolves with time. By integrating sustainability into every aspect of our operations, we remain focused on driving positive change that not only benefits the environment but also society as a whole.

Stability and innovation enhance banking landscape

In 2024 the Bulgarian banking sector demonstrated stable growth, despite the economic challenges related to inflation and international uncertainty. The banking system continued to develop sustainably, preserving its capital stability and maintaining high levels of liquidity. This resilience was the result of effective risk management, strategic investments in digitalisation and innovation, as well as the ability of banks to adapt to the dynamically changing economic environment. Despite rising costs, the banking sector managed to maintain its stability thanks to well-structured management decisions and optimised resource allocation.

Regulatory mechanisms imposed in recent years ensured high levels of capital adequacy, which contributed to confidence in the sector. Digitalisation remained a top priority, with banks making significant investments in new technologies, improving access and efficiency of the services offered. Customer service also underwent transformation, driven by automation and the introduction of modern remote banking platforms, which facilitated financial transactions for businesses and households.

Bulgaria also went through a complex political situation in 2024. The parliamentary elections, as well as international geopolitical events, led to some postponement of the investment intentions of entrepreneurs. Thus, growth of corporate lending slowed down to about 10 percent on an annual basis, while the retail segments continued to steam ahead – mortgage lending maintained strong dynamics with an annual growth of over 25 percent, while consumer loans grew by 17 percent. It is important to note that this was not on behalf of risk – the levels of non-performing loans are at historically low levels, decreasing significantly on an annual basis.

Economic growth
Since the beginning of 2025, Bulgaria has become a full member of the Schengen Area, which has opened new opportunities for business and improved conditions for trade and investment. This factor is expected to have a positive impact on economic growth in the coming years.

At the same time, the effect of the European Central Bank’s interest rate cut will begin to be reflected in the banking system, as ECB will continue its gradual reduction of key interest rates in 2025. It is expected that by mid-year the key interest rate will be reduced to two percent, which will have an impact on banks’ interest income and will lead to better lending conditions.

Our mission is to make banking more accessible, faster and more secure

The main focus this year will be the successful transition to the eurozone. The adoption of the euro is a strategic moment for the country and will support Bulgaria’s economic integration, strengthening its competitiveness on international markets. It is expected that the new currency will contribute to the enhancement of international trade and will provide Bulgarian companies with easier access to capital markets. The reduction of currency risk will encourage the inflow of capital and the financial system will become even more transparent and predictable.

The banking sector will continue to play a key role as a stable partner to businesses and households, providing support during the transition to the euro.

In 2025, efforts will be intensified to increase financial and digital literacy so that all economic participants can effectively adapt to the new conditions. In addition, banks will continue to invest in innovation and technology to ensure a smooth and effective transition to the euro and to offer even more flexible and accessible services to their customers.

Modern solutions
As one of the leaders in the financial sector setting trends and shaping the direction of development, Postbank is an active participant in the processes affecting Bulgarian society. We offer modern solutions, high-tech innovations, and innovative products and services that ensure speed, security, and excellent quality for a seamless banking experience. Our mission is to make banking more accessible, faster and more secure.

We continue to successfully implement our digital strategy, and we believe that Postbank will soon be transformed into a technology company that provides customers with full control over their finances through intelligent, personalised services.

In conclusion, the banking sector in Bulgaria entered 2025 on a solid foundation, ready for new challenges and a clear focus on the country’s successful integration into the euro area. Despite the dynamics of macroeconomic processes, banks remain stable and continue to be a reliable partner for businesses and citizens.

Water: Elixir of life and strategic natural resource

In an age of accelerated climate change and increasing environmental stress, water is becoming an ever scarcer strategic natural resource. Water, however, is not just an elixir of life, but is also associated with natural catastrophes and geopolitical conflicts. As the granddaddy of sustainability, the water theme offers huge potential for investors. Investments in innovative water enterprises generate not just a financial return and diversification, but also a societal dividend.

Addressing environmental stress
We have an apparent superabundance of water in our corner of the world, but globally, (potable) water is a rare commodity that is becoming ever scarcer. Increasing environmental pollution caused by industrial waste, chemicals, and plastics is putting a strain on water resources around the world. At the same time, climate change is causing extreme weather events like droughts, floods, and severe storms that disrupt the natural hydrological balance and further strain an already tight water supply. Agricultural, industrial and urban overuse of water resources additionally worsens the problem and endangers entire ecosystems. These ecological challenges have far-reaching social implications.

In many developing countries, millions of people lack access to clean drinking water, which causes health risks like cholera and typhus and results in high child mortality. Women and girls particularly suffer because they often are the ones responsible for fetching water and thus miss out on educational and career opportunities.

Entire communities literally have ‘water up to their neck.’ According to the World Health Organisation (WHO), investments in clean water could prevent up to 1.6 million deaths each year. Committed governmental and corporate involvement and investment in water matters is both economically and ethically imperative.

The thirst of artificial intelligence
Water is playing an ever more important role in the technology sector. The rapid rise of artificial intelligence (AI) and cloud technologies is particularly driving up water consumption because high-performance data centres consume enormous amounts of energy and accordingly have to be efficiently cooled.

Although part of the water used to cool them can be recycled, a lot of it gets lost to evaporation. Moreover, water abstraction for data centres is often regionally concentrated, which creates additional challenges in arid areas like the US state of Arizona or parts of Spain. So, pressure is mounting on technology companies to develop more sustainable methods. Closed recirculating cooling systems, rainwater utilisation, and low-evaporation technologies are considered promising solutions for quenching AI’s thirst for water without further straining global water resources.

In addition, site selection is playing an ever bigger role in protecting water reserves. Meanwhile, investors and the public are demanding transparency, compelling companies to disclose their water consumption and to present strategies to reduce it.

Potable water from the ocean
Over 97 percent of the water on Earth is not drinkable fresh water, but is salty and unpotable. Desalination of sea water is thus widely considered one of the most promising approaches to sustainably alleviating the stress on global water resources. Advancements in areas like reverse osmosis and innovative membrane technologies enable ever more efficient treatment of salt water.

The high energy demand of desalination plants had long been a drawback, but renewable energy and heat recovery lower their consumption these days by up to 40 percent. Examples like Israel and Singapore demonstrate how quasi-autarkic water circuits can be created through a combination of desalination, sustainable water management and recycling. This can relieve traditional sources of fresh water and ease regional shortages. Rigorous research and investments in expanding these technologies in an environmentally sound way are needed to enable solutions of this kind to catch on worldwide and make water infrastructure more resilient.

Water as a growth factor
Water is a driver of economic advancement. From the food and beverage and textile sectors to semiconductor manufacturing and AI-supported data centres, virtually every industry depends on a secure water supply. The dwindling availability of ‘blue gold’ directly impacts the production capacity of entire branches of industry and can permanently slow economic growth in the regions affected. If sources of water run dry, production and economic growth stall. The OECD warns that the worsening water crisis could reduce global economic output by eight percent by the year 2050. Some developing countries could even see a 15 percent drop in economic output. Outdated water infrastructure today already causes economic costs totalling $470bn annually.

Risk factor
Water, however, is not just a growth factor, but also a risk factor. The World Bank calculates that the damage wreaked by urban flooding causes costs amounting to $120bn per annum. While builders have to ask themselves whether they want to continue building in areas threatened by water risks, insurance companies are increasingly weighing whether they still want to insure those risks in the future. For other businesses as well, water is increasingly becoming a strategic issue necessitating proactive management. Regulatory requirements are mounting, as are the penalties that loom for noncompliance. Moreover, if companies disregard sustainability in their water management practices, they also risk harming their reputation and losing the trust of investors, customers and the public.

Water – and the scarcity thereof – is also increasingly the cause of geopolitical conflicts. One example of this is the Grand Ethiopian Renaissance Dam, the construction of which is further straining the already fragile relations between Ethiopia, Egypt and Sudan because the falling water level of the Nile River threatens the livelihoods of countless people.

In Iran, in turn, persistent droughts exacerbated by decades of mismanagement are pushing people to take to the streets in mass protest while water scarcity is depopulating entire regions and fuelling social strife. Even in the US, overutilisation of the Colorado River is increasingly becoming a stress test because drastic water conservation measures are inevitable and agriculture and urban water supply networks are both reaching their limits. Diplomatic skill and foresightful policy strategies are called for to avert escalations and safeguard long-term stability.

Granddaddy of sustainability
Water can be unpredictable and immensely powerful. But humanity has also been harnessing the power of water for decades. As the granddaddy of sustainable power generation, water is compellingly convincing as a steady, dependable and flexibly deployable source of energy that does not run dry even during ‘dark doldrums’ (periods of little or no sunlight and no wind).

Hydroelectric power contributes to energy supply security and is an invaluable backbone of the energy transition. The subject of water also features prominently in the United Nations’ Sustainable Development Goals (SDGs), weaving through them like a blue ribbon due to its social, economic and environmental relevance.

Water also is explicitly mentioned in sustainability goal number six (clean water and sanitation), which unfortunately is a still a long way from being achieved. Although access to clean drinking water and sanitation is a basic human right, 2.2 billion people around the world were still denied this fundament of health and well-being in 2022.

Water is an established theme also with regard to sustainability investing. The first ‘water mutual funds’ were launched around 25 years ago. They invest predominantly in companies connected with water supply utility operation, water technology and environmental services.

The utility and industrial sectors usually make up more than 80 percent of a typical ‘water portfolio,’ which thus combines both defensive and offensive qualities and promises a good risk/reward trade-off at least on paper. However, due to the high sectoral concentration, the supposedly good risk-adjusted return comes only at the cost of having to put up with an elevated tracking error relative to the world equity market (eg MSCI All-Country World Index), and that’s if the performance promise is even kept at all.

Although active management of a thematic fund makes a lot of sense in theory because it enables one to react to subtrends and to over- or underweight fundamentally strong or weak companies, in real-world practice the majority of water fund managers do not succeed in beating the relatively simple passive water indices. Investors therefore must think about whether they have the ability to identify the best managers or should favour the more promising and cheaper alternative presented by a water ETF.

There is also a third option, though it only comes into question for active investors, and that is to discerningly pick individual water-related stocks instead of investing in a mutual fund or ETF. That way you avoid product fees, but bear the risk of active management yourself. Whatever variant an investor chooses in the end, in an era of richly valued US technology stocks, a ‘water portfolio’ not only creates a diversifying counterbalance, but may even contribute to easing an investor’s conscience.

Innovating for sustainability in the water sector

Water and sustainability have always been inextricably linked. As our planet warms, we feel the impact of climate change through changes in water. Climate change is increasing the frequency and severity of droughts, flooding, sea level rise and other phenomena, putting the quantity and quality of our freshwater resources at risk. That is why the role of the water sector is more important than ever – innovating numerous ways to optimise this precious resource to meet our domestic, industrial and agricultural needs.

Today, DuPont Water Solutions technologies purify more than 50 million gallons of water every minute in 112 countries. While some of these water purification approaches have been trusted and used for decades, our most recent advancements are unlocking previously untapped water sources and enabling our customers to reliably treat challenging waters – including wastewater – for reuse.

Reducing the costs
With water resiliency solutions more vital than ever, water treatment innovators are in line with the overarching water sector objective – to reduce the total cost of water. This goes beyond lowering operational costs but also includes reducing the environmental footprint. While the sector embraces this need, it has often been hard to compare solutions or make the business case for modernisation for sustainability. As such, in 2024 our team introduced the Water Solutions Sustainability Navigator, a digital tool that enables users to compare how different potential water treatment solutions impact sustainability indicators, including carbon emissions, chemical usage, wastewater produced, solid waste generated, and spatial footprint – with calculations third-party verified to be in conformance with relevant ISO standards.

Our most recent advancements are unlocking previously untapped water sources

The tool compares various water treatment technologies, whether from DuPont or from other manufacturers. Currently, the tool allows users to input four different water treatment technologies – reverse osmosis, ultrafiltration, ion exchange resins, and membrane bioreactors – used alone or in combination. With many factors influencing the design and selection of water treatment solutions, the tool helps users better understand the interconnection of sustainability-driven choices and the cost of operations.

By uncovering solutions that require fewer chemicals, less energy or a smaller spatial footprint, our customers are not only reducing their impact on the planet, but also driving down the total cost of water. In one example of the tool’s use, the United Arab Emirates’ (UAE) energy strategy includes a commitment to Net Zero by 2050. This region relies on energy-intensive seawater desalination to supply freshwater and was seeking a lower carbon footprint desalination process.

A planned 320MM litre per day UAE desalination system was studied using the navigator tool, and the use of FilmTec Seamaxx RO element was estimated to provide the lowest carbon impact and energy use over its estimated five-year operating life compared to other elements in its class. In a system this size, the potential carbon impact savings over the next best element alternative were estimated at 46,000 MT CO2e.

In another example, the Sustainability Navigator was used to measure the CO2 emission savings generated by advancing the performance of reverse osmosis membranes as compared to predecessor technology.

Advancing performance
Using the World Business Council for Sustainable Development (WBCSD) Avoided Emissions Guidance, a recent case study showcases how DuPont’s commitment to advance the performance of its membranes, such as FilmTec BW30 PRO-400 reverse osmosis elements, supports the reduction of carbon emissions among their global customers.

Advanced FilmTec BW30 PRO-400 RO elements, introduced to the market in 2022, transform brackish water sources into high-quality freshwater to secure water access for industrial, energy, or municipal users while using lower operating pressures, as compared to the previous versions.

As such, these advanced membranes require three percent less energy to operate – leading to reduced carbon emissions (180 MT CO2e for a mid-sized facility over a five-year operating lifetime of the element) and costs for users.

As achieving water resiliency continues to rise in priority around the globe, DuPont’s water treatment innovations are ready to be put to work and help make more freshwater available regardless of the local water challenges.

Moreover, choosing technologies best suited to lower the cost of operations and reduce the environmental footprint is made easier through the use of the Water Solutions Sustainability Navigator. We are especially proud to be named by World Finance as the most sustainable in the water sector – increasing the sustainability of our sector will enable a more secure water future for humans in every part of the world.

How ForteBank is Shaping Kazakhstan’s Banking Future

In the fast-evolving financial landscape of Kazakhstan, ForteBank stands as a testament to pragmatic leadership and disciplined strategy. Under the stewardship of CEO Talgat Kuanyshev, ForteBank has entered a new chapter defined by universal growth, operational excellence and international ambition. With over three decades of experience, including senior roles at ATF Bank, KassaNova Bank and ForteBank, Kuanyshev brings a clear, results-orientated approach to the institution; one that prioritises delivering tangible value in every decision.

Today, ForteBank ranks among Kazakhstan’s leading financial institutions, holding a confident market position as the fourth-largest bank in the country by assets, loans and deposits. It maintains a seven percent market share in assets and deposits and six percent in loans among privately owned banks. Its balanced portfolio spans retail, SME and corporate segments almost equally, protecting the bank from market fluctuations and ensuring resilient, sustainable expansion. This diversification has become a hallmark of ForteBank’s strategic direction.

A major milestone in the bank’s international presence was achieved in February 2025 when ForteBank became the first privately owned Kazakhstani bank in over a decade to issue Eurobonds. The $400m placement attracted more than $1bn in orders from investors across Europe, the Middle East and the Gulf, affirming the bank’s growing reputation on the global stage. These funds are being directed to finance strategic projects across industries such as transport, construction, logistics and gold production – further amplifying ForteBank’s impact on Kazakhstan’s real economy.

Redefining convenience
Digital transformation has been a cornerstone of ForteBank’s strategy. With more than 85 percent of services now offered through digital channels, and its in-house developed ForteApp boasting over 950,000 monthly active users, the bank is redefining convenience for retail and corporate clients alike. In the SME sector, ForteBusiness offers full digital onboarding for legal entities, a pioneering achievement in Kazakhstan. This digital-first approach significantly reduces onboarding time, strengthens risk controls, and allows customers across the country – including remote regions – to access high-quality banking services.

The bank’s retail operations are organised around three value propositions: ‘Forte’ for general retail customers, ‘Solo’ for affluent clients and ‘Premier’ for high-net-worth individuals. Meanwhile, the SME and corporate divisions are expanding rapidly, supported by an integrated branch network of 21 regional branches and nearly 100 service points. ForteBank’s physical infrastructure remains a critical asset, complementing its digital presence by acting as consultative centres for more complex client needs.

Positive financial figures
Financially, ForteBank’s discipline is evident: return on average equity stood at 33.1 percent by the end of 2024, while the cost-to-income ratio fell to an efficient 28.8 percent. The bank’s non-performing loans ratio declined to 3.6 percent, and total assets grew by 25.8 percent year-on-year to KZT 4.1trn ($8bn), supported by a steady rise in customer deposits. The bank’s capital adequacy ratio stood at 23.9 percent, well above the regulatory minimum, reflecting strong capitalisation and prudent risk appetite.

ForteBank evaluates every initiative against a simple but rigorous standard

One standout feature of ForteBank’s performance has been the growth in net interest income, which reached KZT 262.7bn ($510m) by year-end 2024, supported by a steadily increasing net interest margin of 7.5 percent. While maintaining this growth, the bank continues to hold a highly liquid balance sheet with 50.4 percent of total assets in liquid form, providing resilience amid external shocks.

ForteBank’s risk management framework has evolved into a strategic strength. The cost of risk decreased to 2.4 percent in 2024, while impaired loans as a share of gross loans dropped to five percent, down from 6.6 percent the year before. The bank has taken a disciplined approach to portfolio diversification and maintains a conservative exposure to high-risk sectors. Additionally, it keeps related-party lending below one percent of its total loan book, signaling a transparent and institutionally robust credit process.

Core business principles
Yet ForteBank’s ambitions extend beyond financial metrics. Its environmental, social and governance (ESG) agenda embeds sustainable principles into the core of the business. Among recent initiatives are the construction of a secondary school for 900 pupils, sponsorship of Kazakhstan’s national paralympic tennis team, environmental programmes including waste reduction and tree planting campaigns, and efforts to enhance financial literacy among vulnerable groups.

From an environmental standpoint, ForteBank has developed a green procurement policy and measures greenhouse gas emissions (Scope one and two) for both operations and pilot loan portfolios. Over 115 tons of wastepaper was collected for recycling in 2024, and the bank is transitioning to energy- and water-efficient technologies across its offices. On the social side, employee well-being programmes include voluntary health insurance, financial support for family events, and extended leave entitlements based on tenure.

ForteBank is also one of the few banks in Kazakhstan with a formal accessibility programme for customers with disabilities, including accessible branch infrastructure, a web version optimised for users with hearing or visual impairments, and ongoing front-line staff training. In 2024, ForteBank also became a participant in the financial regulator’s initiative to improve access to banking services for individuals with limited mobility, solidifying its commitment to financial inclusion.

Three core tangibles
The bank’s leadership philosophy, shaped at the board level by Chairman Timur Issatayev, is grounded in clarity and pragmatism. ForteBank evaluates every initiative against a simple but rigorous standard: if a project cannot demonstrate at least three tangible benefits – whether financial, operational, or reputational – it is reconsidered or redesigned. This disciplined approach to decision-making ensures a clear focus on outcomes over optics.

The bank’s approach to human capital is both structured and progressive

Internally, ForteBank’s culture reflects its leadership values, with strong employee engagement supported by initiatives such as preferential mortgage support and seasonal transportation programmes that foster a cohesive and motivated workforce. More than 3,850 employees work across the country, many of whom have been with the bank through multiple stages of its evolution.

The bank’s approach to human capital is both structured and progressive. Employee training and development remain a key focus area, with mandatory compliance programmes and role-specific upskilling rolled out bank-wide. Leadership talent is actively cultivated, with internal mobility and succession planning serving as central pillars of ForteBank’s long-term workforce strategy.

ForteBank’s contribution to Kazakhstan’s economy is significant not only in numbers but also in its ability to support broader development goals. Its loan portfolio – KZT 1.82trn ($3.5bn) as of January 2025 – is well diversified by sector, including manufacturing, infrastructure, retail and services. Meanwhile, its deposit base of KZT 2.87trn ($5.6bn) reflects high levels of public trust and a strong reputation for safety and reliability. Top-10 borrowers represent only 25.6 percent of the total loan portfolio, underscoring a healthy distribution of credit exposure.

Maintain and strengthen
As Kazakhstan continues its trajectory of diversified economic growth and cautious fiscal management, ForteBank is poised to maintain and strengthen its market position. The bank’s strategic priorities include increasing the loan-to-assets ratio from 42 percent to align with the market average of 57 percent, optimising the balance sheet structure, enhancing digital onboarding across segments, and growing the share of online lending.

It is also investing in AI-driven models for credit scoring and fraud detection, further improving decision-making and client protection. Performance metrics such as net promoter score (NPS) are now monitored across products and channels, serving as additional feedback loops in the bank’s client-centric operating model.

While many institutions in emerging markets are still navigating structural reforms, ForteBank has already adopted a platform-based IT landscape, enabling faster development cycles and scalability. A new mobile app tailored for business clients has been launched, while core processes across customer service, compliance, and underwriting are being automated to improve both speed and accuracy.

In an era where financial institutions must balance innovation with responsibility, ForteBank provides a model for success: leadership that values simplicity and results, a strategy rooted in universal growth, and a vision firmly anchored in the future. Empowering people, championing businesses and shaping the future – ForteBank embodies these commitments, both at home and abroad.

Bonds in Macao: the impetus of modern finance

To address challenges of its unbalanced industrial structure, Macao has highlighted the importance of economic diversification, and prioritised modern finance, especially the bond market, as a cornerstone of its strategic transformation. Recent years have witnessed the birth, expansion and maturation of Macao’s bond market, and its progress from isolated breakthroughs to systemic advancement. With fruitful results, the construction of the bond market has enriched Macao’s financial ecosystem, and laid a solid foundation for economic diversification in the future.

Strategic expansion: high-speed growth
In 2020, the Macao SAR government first introduced the concept of ‘modern finance’ in its policy address. Later, in 2022, the ‘one plus four’ appropriate economic diversification strategy was formalised (‘one’ refers to the diversified development of the integrated tourism and leisure industry, and ‘four’ refers to four major industries: health, modern financial services, high technology and finally the convention, exhibition, trade, culture and sports industry.

Today, the financial sector has grown to become the second-largest industry in Macao, with an ecosystem led by banking and insurance, together with bonds, funds and other financial business.

The development of Macao’s bond market dates back to 2018, and in 2021 the Central Securities Depository (CSD) system was implemented. In recent years, the Macao SAR government has undertaken efforts to enhance bond issuance mechanisms, financial infrastructure, supporting laws and regulations, and the collaboration with Chinese Mainland, Hong Kong and other regions.

Nowadays, notable issuers include the Ministry of Finance of China, People’s Government of Guangdong Province, and mainstream financial institutions and enterprises. Bonds in Macao are issued in different currencies, namely in Chinese Yuan, US dollars, Hong Kong dollars and Macau Patacas. By 2024, the total value of publicly offered and listed bonds in Macao reached $100bn.

The construction of the bond market has enriched Macao’s financial ecosystem

As a mainstream local commercial bank and the Chair Institution of the Securities and Funds Industry Association of Macao, ICBC (Macau) plays a pivotal role in the development of Macao’s bond market. The bank serves in multiple capacities including issuer, institutional investor, underwriter, clearing bank, agency bank and trustee administrator, providing comprehensive services that span the entire bond market value chain.

For the past few years, the bank has witnessed important moments of Macao’s bond market, and spearheaded significant transactions. It has executed over $1bn of bond issuance across four consecutive years, making it the most active and diversified bond issuer with the largest scale of issuance among its local peers. It has also pioneered innovative products in offshore bonds, such as ‘Kung Fu Bonds,’ ‘Dim Sum Bonds,’ ‘Lotus Bonds,’ ‘Pearl Bonds’ and ‘Yulan Bonds,’ creating a multi-market and multi-product underwriting portfolio. Leveraging its advantage of a full bank license, ICBC (Macau) makes extensive investment in various bond markets.

Macao’s ascendancy in modern finance is underpinned by its unique geopolitical, institutional and policy advantages.

Geopolitical strength
As a strategic gateway between Chinese Mainland, Portuguese-speaking countries, and the Belt and Road Initiative (BRI) markets, Macao leverages its unique status as a free port, independent tariff zone, and integral part of the Guangdong-Hong Kong-Macao Greater Bay Area (GBA). In the context of China’s expanded opening-up policy, this strategic location amplifies Macao’s prominent advantage as a regional hub.

Robust market environment
Macao and its surrounding area boast a sound financial ecosystem and business-friendly climate, characterised by internationally recognised confidentiality standards, with abundant fiscal reserve and social wealth, competitive tax rates (lower than major global financial centres), and an open financial system. Its financial regulatory authority has consistently maintained an open and pragmatic regulatory stance, and supported financial innovation. By the end of 2024, international assets accounted for 83.4 percent of total assets of the banking sector in Macao.

Policy support
The Guangdong-Hong Kong-Macao Greater Bay Area is now a $1.8trn economy, which provides fertile ground for Macao’s financial development. As one of the four centre cities within the Greater Bay Area, Macao stands to gain from the diverse financial service demands and vast market of the area, which propels the growth of its modern financial sector.

Meanwhile, the deep integration between Macao and Hengqin has formed a distinctive mechanism and provided strong support for Macao’s modern financial advancement, through effectively combining Macao’s strength of internal and external connectivity and resource coordination with Hengqin’s capacity for real economy support, financial development and adequate infrastructure. As of the end of 2024, the asset management scale of fund companies in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin has reached $600bn.

Financial interconnectivity
Having successfully established Macao’s bond market ‘from zero to existence,’ it calls for market participants to further explore a pathway ‘from existence to excellence.’ Looking into the future, Macao is equipped to leverage its dual markets at home and abroad by anchoring its strategy in the bond market. Through measures such as broadening and deepening market participation, innovating product and service offerings, and cultivating a dynamic industry system, Macao will be able to enhance its market competitiveness, and achieve the strategic goal of appropriately diversified economic development.

First, Macao will focus on precise management of regional markets, including boosting bond market liquidity, strengthening fintech applications, and introducing more innovative investment products. Particularly in advancing the development of Macao’s secondary bond market, market participants could provide tailored services in areas such as valuation, trading, and funding support, in order to improve liquidity of the bond market.

In addition, Macao will leverage the development of the Greater Bay Area and its role as the platform connecting China and Portuguese-speaking countries as strategic opportunities, and continue to strengthen cooperation and exchanges with financial institutions and industry organisations in Chinese Mainland and Portuguese-speaking countries. Through measures such as cross-border collaboration, resource sharing, and the integration of complementary advantages, Macao aims to achieve synergistic effects and increase the scale of cross-border investment and financing, therefore promoting its bond market across domestic and international spheres.

Last but not least, Macao will align with the global sustainable finance initiatives, and intensify partnerships with regional and international institutions to broaden investor engagement in its bond market. Macao will also explore the application of blockchain and digital currency solutions in the bond market, to optimise cross-border connectivity, elevate total factor productivity, and strike a strategic balance between risk mitigation and growth opportunities.

Airports and climate change: risks and opportunities

Airports are increasingly exposed to the effects of climate change, which pose significant risks to their operations, safety, economic sustainability and long-term resilience. Yet, within these challenges also lie opportunities. Aeroporti di Roma (ADR) is committed to positioning itself at the forefront of climate-related initiatives in the airport sector, aiming not only to manage risks but also to seize emerging opportunities.

As complex infrastructures, airports consist of numerous interrelated systems, each with varying degrees of exposure and sensitivity to climate hazards. Many major airports, including those managed by ADR, have been expanded over decades, and the age of certain infrastructure elements can impact their ability to withstand extreme weather events or long-term climate shifts. ADR fully recognises that climate change entails multi-dimensional risks with clear economic consequences. These include potential higher operating costs, potential declines in revenues, and reduced ability to attract investment or access capital markets.

Moreover, the anticipated intensification of climate impacts may require additional insurance coverage for critical assets and significant investments to upgrade or rebuild vulnerable infrastructure. All these economic risks are deeply linked to a company’s reputation – an essential factor in maintaining stakeholder trust and ensuring long-term financial viability. At the same time, ADR believes that climate change can generate new avenues for business development through innovation and sustainable solutions in airport operations.

Navigating climate risk
In response to these challenges, ADR has developed a comprehensive climate change risk analysis methodology, which not only aligns with international best practices such as ICAO guidelines and ISO 14091, but in many areas exceeds them. This methodology categorises climate risks into two broad types: physical risks – those directly related to climate impacts such as storms, floods, heatwaves and sea level rise – and transition risks, which arise from the global shift towards a low-carbon economy. ADR’s primary focus, for now, is on the physical risks.

ADR believes that climate change can generate new avenues for business development through innovation and sustainable solutions

The analysis process begins with a thorough screening of relevant climate hazards, using the classifications defined in the EU taxonomy. This is followed by the identification of critical airport assets – such as runways, taxiways, aprons and drainage systems – and an evaluation of their exposure, sensitivity and capacity to adapt. A dynamic risk modelling phase then assesses how these assets might be affected under different climate scenarios and time horizons, taking into account the possible implementation of mitigation measures.

This detailed and data-driven approach has enabled ADR to identify areas of possible future vulnerability, particularly under the SSP2-4.5 scenario – a ‘middle of the road’ projection in which the global average temperature could rise by around 2.7°C by the end of the century. Based on this analysis, ADR has built a robust foundation for planning and decision-making.

Building a climate adaptation plan
The results of the climate change risk analysis have guided the development of ADR’s climate adaptation plan – a strategic and forward-looking framework designed to address future challenges. The plan outlines a series of targeted measures to reduce vulnerability and enhance resilience across all areas of airport infrastructure. These interventions are aligned with broader environmental objectives and are designed to integrate where possible with emission reduction efforts.

In particular, the climate adaptation plan has produced a list of measures defined for the mitigation of the main physical risks related to climate change for Fiumicino and Ciampino airport. The list of measures can be summarised in the following categories: measures to integrate design requirements to take account of the changing climatic phenomena, integration or extension of control models (thermal or energy) or existing monitoring, integration or extension of monitoring and maintenance plans and measures to increase asset resilience against climate changes.

By integrating these technically robust and forward-looking measures, ADR’s climate adaptation plan reflects a proactive and comprehensive approach to climate resilience. It demonstrates the company’s deep commitment to sustainability, not just as a regulatory or reputational necessity, but as a strategic pillar for the future of airport operations. In doing so, ADR aims to maintain stakeholder trust and secure the long-term viability of the infrastructures under its management.

Exploring investment opportunities in Barbados

Barbados has long been synonymous with warm hospitality, pristine beaches and a high quality of life. But beyond its natural Caribbean charm emerges a well-regulated and robust business centre that has positioned the nation as a premier jurisdiction for global business.

In a world where much uncertainty exists across the globe, the discerning investor seeks a jurisdiction that provides a welcoming investment climate, one that is grounded in substance and good governance. As the most easterly of the Caribbean islands, with a size of 166 square miles, Barbados checks the box for all this and more, while delivering a compelling value proposition.

Over the years, Barbados has evolved into a respected jurisdiction for global business, offering a diverse range of investment opportunities. These include financial services, insurance, wealth management, fintech, ICT, renewable energy and R&D, to name a few. The jurisdiction continues to offer a competitive advantage for global investors and business entities. Boasting a tradition of political and social stability and a developed legal system based on English common law, Barbados continues to attract investors near and far, who are seeking to expand their global footprint. Additionally, the jurisdiction features an expanding network of double taxation agreements with 40 countries.

Best for business
Barbados is fully committed to international best practices and adheres to global standards of transparency and tax cooperation, as endorsed by the Organisation for Economic Cooperation and Development (OECD). As such, the country’s general corporate tax rate is nine percent with some sector exceptions including small businesses earning less than $1m, taxed at five percent; international shipping, taxed at 5.5 percent to one percent on a sliding scale; and insurance, with class one entities taxed at zero percent and classes two and three at two percent.

Furthermore, another major development in Barbados, influenced by the OECD’s base erosion and profit shifting (BEPS) pillar two tax initiative, has been the introduction of a 15 percent qualified domestic minimum top-up tax, which is applied to in-scope large multinational enterprise (MNE) groups with annual consolidated revenue of at least €750m. Barbados has also since signed the multilateral convention to facilitate the implementation of the pillar two subject to tax rule. Investments in R&D activities also benefit from a refundable R&D credit of 50 percent of eligible expenditure. Qualifying activities span fields such as medical sciences, engineering and technology, natural sciences and financial technology. Additionally, income arising from intellectual property located in Barbados is subject to a favourable tax rate of 4.5 percent. These reforms signal Barbados’ continued commitment to ensuring a level playing field for MNEs, while strengthening the nation’s corporate tax system in the process. Barbados’ value proposition for business goes beyond compliance.

What sets Barbados apart is not only the strategic benefits of doing business but the fact that its workforce is well educated and its people are warm, friendly and welcoming. Investors will also find Barbados to be a location that offers a talented and available pool of qualified industry professionals, excellent physical infrastructure including a modern seaport and international airport with efficient air connectivity, as well as a sound ICT infrastructure with fibre-optic high-speed internet. Barbados also offers an attractive option for high-net-worth individuals including quality healthcare facilities and a range of accommodation (from budget to luxury) and other amenities.

Additionally, the Barbados government has made significant strides in digital transformation with initiatives that seek to simplify the process of doing business and enhance the ease of access to services.

Living the island life
When you add the jurisdiction’s delectable cuisine, lively arts and music culture, as well as its year-round sunshine to the mix, Barbados offers a compelling alignment of opportunity and quality of life. In fact, the jurisdiction has emerged as an attractive location for remote work and digital nomads. The Welcome Stamp, a 12-month visa for remote workers, serves as an added bonus for business professionals who value lifestyle, connectivity and stability – key components of the Barbados brand and an ideal place to live and work.

Indeed, Barbados isn’t just a destination; it is an experience and an informed choice. Whether you are an MNE considering expansion to a safe and thriving domicile or an entrepreneur ready to scale globally, consider Barbados, a welcoming investment climate that facilitates investment, partnership and growth.

There is no better time than now to explore the opportunities. Further information can be found at www.InvestBarbados.org