Since the introduction of a new operating model in 2017, CSX has become a leader in the US rail industry, offering top-quality efficiency, safety, fuel economy and customer service. CSX is better positioned than ever to transition freights from the highways of America to the railroad – the most fuel-efficient mode of land-based transportation.
In recent years, we have modernised our operations, all the while maintaining a commitment to our foundational principles. If we remain true to these, we will continue to deliver the best service to our customers.
Safe and sound
The security of the employees and communities supported by CSX is our top priority. In the first three quarters of 2019, CSX maintained the lowest personal injury rate of all major US railroads, while also reporting the fewest train accidents in company history. Through focused improvements, we have strengthened existing safety programmes, and the results have been undeniable. We educate staff before taking disciplinary action, using every opportunity to help our teams learn for the future and utilise advanced technological capabilities to enhance our safety programme.
CSX is raising the bar by providing a new level of service and transparency in the railroad industry
CSX has not only improved our safety protocols over the last two years, but also the way we approach our business and customers. A fundamental difference between traditional railroading and our new way of operating is that the former focused on meeting train schedules, whereas CSX has developed a trip plan for each car. The company provides intermodal customers with personal, real-time trip tracking, and has recently rolled out the service to merchandise customers. We are raising the bar by providing a new level of service and transparency in the railroad industry.
CSX was also a leader in terms of train speeds and dwell time in 2019, according to metrics reported to the US Surface Transportation Board. Quicker trains and reduced journey times resulted in a more reliable service for CSX customers. Not only does this allow us to achieve unprecedented efficiency, but it also makes us a more competitive option for freight shipments, which provide immense sustainability benefits.
Less is more
CSX President and CEO Jim M Foote has affirmed the company’s commitment to constant improvement, stating that CSX is “never done with creating efficiency in the organisation”. As such, we are always looking to remove any unnecessary aspects of our operations and change processes that could be conducted more effectively. As rail travel becomes more efficient, CSX is taking a leading role in the transport sector.
After years of lagging behind the rest of the industry as a result of high operating costs, over the past three years we have reduced our locomotive count by over 30 percent. On average, CSX can transport a ton of freight 492 miles on a single gallon of fuel. This is 228 percent more efficient than the average truck, which moves a ton of freight about 150 miles on a gallon of fuel.
Our CEO set out a goal of establishing CSX as the best-run railroad company in North America – the most efficient, safe, reliable and sustainable. Guided by Foote’s vision, CSX continues to set company and industry records in each of these areas, including recently being named as the only US Class I railroad on the Dow Jones North America Sustainability Index for the ninth consecutive year. It is clear that the employees of CSX have a unified drive for continuous improvement.
Beyond corporate goals, CSX operates a robust community engagement programme – Pride in Service – through which we are committed to having a positive impact on the lives of more than 100,000 US military service members, veterans, first responders and their families by the end of 2020. This dedication to sustainability, safety, operational performance and social responsibility is driving CSX towards a successful future.